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Toyota of Cleveland

McDonald, TN

4.9
5,459 Reviews
Toyota of Cleveland looks forward to serving you! Toyota of Cleveland is the proud recipient of Toyota's top honor: 2019 Toyota Dealer President's Award. We are also your 2018, 2019, and 2020 Tennessee Toyota DealerRater Dealer of the Year! Toyota of Cleveland offers the following models: New Toyota, Certified Toyota, and a large selection of Pre-owned vehicles. We offer Full Transparency Purchasing Experience. Our Toyota of Cleveland staff is knowledgeable and friendly with years of experience! Call 423-664-9715 to schedule your VIP appointment!
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3560 Village North Blvd SW

McDonald, TN

37353

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Showing 5,459 reviews

June 14, 2026

Quick service. Good attention to the needs of my car. No pressure to have unnecessary work done. More

by BHEN21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelia Caronia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2026 -

Toyota of Cleveland responded

We’re glad Angelia and our team provided efficient service for your Toyota Sienna while focusing only on what was needed. Thank you for the five-star review. Justin Chretien General Sales Manager 423-664-9715

June 14, 2026

Easy communication and friendly. Also got a Law Enforcement discount which was very unexpected and much appreciated. More

by Bradleycolbaugh
Recommend Dealer
Yes
Employees Worked With
Michael Hampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Hampton
Jun 14, 2026 -

Toyota of Cleveland responded

We’re glad communication for your Toyota 4Runner service was smooth and that our team was friendly. Michael is delighted to know the law enforcement discount was a pleasant surprise. Thank you for choosing us for your service needs. Justin Chretien General Sales Manager 423-664-9715

June 14, 2026

My service advisor was great however the mechanical side of things is a joke. Almost $4,000 on an extended warranty and they don’t want to fix anything. It’s always the same run around. More

by makayla_faith_14
Recommend Dealer
No
Employees Worked With
Michael Hampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2026 -

Toyota of Cleveland responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Justin Chretien General Sales Manager 423-664-9715

June 13, 2026

Michael was great to work with and available to discuss or text when couldn't be at the dealership More

by RAYNELL681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2026 -

Toyota of Cleveland responded

Thank you for the five-star rating and for trusting us with your Toyota Camry service. We’re glad Michael’s availability by phone and text made the process easier when you couldn’t be here. Justin Chretien General Sales Manager 423-664-9715

June 13, 2026

Friendly knowledgeable staff. Angelia provided quick follow-up on telephone inquiry regarding tires. You are funny! More

by gaylelamariana522
Recommend Dealer
Yes
Employees Worked With
Angelia C. in Service Dept
Jun 13, 2026 -

Toyota of Cleveland responded

Thank you for letting us know our staff answered your tire questions promptly and brought some fun to the call. We’re glad we could assist with your Toyota Highlander and look forward to helping again. Justin Chretien General Sales Manager 423-664-9715

June 13, 2026

Great service, In-N-Out, Andy is the man. !! It's always a pleasant visit, enjoy my conversations with Tom T. More

by ALEXANDERWEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Trout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Peek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2026 -

Toyota of Cleveland responded

Thanks for sharing that your Toyota Tacoma service visit was pleasant and included some In-N-Out. We’re glad Andy and Tom could make your time here enjoyable and look forward to your next visit. Justin Chretien General Sales Manager 423-664-9715

June 13, 2026

Your techs are great, Matthew was very customer care and professional, price was fair and it was a pleasure to do business with y'all. Thank you very much 😊 More

by EANDM209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Reagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2026 -

Toyota of Cleveland responded

We appreciate you sharing your experience. Matthew and our service technicians are thrilled to know you received professional care and fair pricing for your Toyota Camry. We look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

June 13, 2026

Polite, willing to help and explain things Everyone is professional and quick to help. Thanks More

by djs6895
Recommend Dealer
Yes
Employees Worked With
Angelia, great
Jun 13, 2026 -

Toyota of Cleveland responded

Thank you for sharing your feedback. We’re pleased our staff was polite, professional, and quick in explaining everything during your Toyota RAV4 service. We look forward to supporting your future maintenance needs. Justin Chretien General Sales Manager 423-664-9715

June 12, 2026

Toyota of Cleveland was great! Alfred Odister is excellent at what he does as well as knowledgeable and a delight to be around. I had no intention of buying a car as I just went wi More

by Elj304
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfred Odister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2026 -

Toyota of Cleveland responded

We love hearing this! Thank you for sharing your feedback about Alfred and the team here at Toyota of Cleveland. Enjoy your new ride!

June 12, 2026

Alfred was THE best in helping me find my dream car! I knew what I wanted, and he was incredibly helpful and encouraging. Alfred made the process stress-free and a lot of fun. I could not be happier wit More

by s.nevinjones
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Ratledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfred Odister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julien Allinder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfred Odister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2026 -

Toyota of Cleveland responded

What a pleasure to read your feedback and congratulations on your new Land Cruiser. We’re thrilled Alfred made the process both enjoyable and stress-free. Please don’t hesitate to reach out if there’s anything we can help you with in the future. Justin Chretien General Sales Manager 423-664-9715

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