Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Cleveland
McDonald, TN
5,763 Reviews
Welcome to Toyota of Cleveland, where delivering an exceptional customer experience is our top priority.
Whether you're shopping for a new Toyota, or one of our quality pre-owned vehicles, our knowledgeable and friendly team is committed to making your purchase simple, transparent, and enjoyable. We believe in honest pricing, clear communication, and treating every customer like family.
Our dedication to customer satisfaction has made Toyota of Cleveland the highest-rated Toyota dealership in Tennessee on DealerRater for eight consecutive years. We're also proud to have been named the National Toyota DealerRater Dealer of the Year, recognizing our commitment to providing one of the best dealership experiences in the country.
In addition, Toyota of Cleveland has earned Toyota's prestigious President's Award, one of the manufacturer's highest honors for excellence in customer satisfaction and dealership performance.
We look forward to earning your business and showing you why thousands of customers continue to choose Toyota of Cleveland. Call us today at (423) 664-9715 to schedule your VIP appointment.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,763 reviews
Verified Customer
September 07, 2026
Not for an oil change. Last month I was charged $64 for my Rav 4. This time $112. Last month I was charged $64 for my Rav 4. This time $112. More
by lucian.myers
September 07, 2026
I had a pleasant experience from start to finish. They listened to what I needed and made it happen within reason. I was in an out of there in just a couple hours too. Highly recommend them, especial They listened to what I needed and made it happen within reason. I was in an out of there in just a couple hours too. Highly recommend them, especially Matt, Taylor, and Joey. I’ll definitely be buying my next care from here as well. More
by Nathan Phillips
September 07, 2026
Dealership and Salesperson Josh came highly recommended from a good friend. We had a great experience. I thought I knew what I wanted, but was just not happy with it when I drove it. Josh was very patient from a good friend. We had a great experience. I thought I knew what I wanted, but was just not happy with it when I drove it. Josh was very patient and gave me other options. Listened to what I was looking for and helped me find a great car! More
by brenhirsch
September 07, 2026
Was very helpful and friendly. Easy to work with. Took the time to listen to our needs. Easy to work with. Took the time to listen to our needs. More
by IPAINTTOO2003
September 06, 2026
I was there for almost three hours. I had them do the recall besides oil change but was told after two hours they were short on techs to do the recall. At that point they hadn't even do I had them do the recall besides oil change but was told after two hours they were short on techs to do the recall. At that point they hadn't even done the oil change. What's the point in having an appointment. No one explained any of this until two hours in. More
by clthomas40
September 06, 2026
Our salesman Greg Mull wasn’t pushy at all. He throughly explained the truck to my son, even though this is his third Tacoma. Greg even took my son and showed him what he had done to his own He throughly explained the truck to my son, even though this is his third Tacoma. Greg even took my son and showed him what he had done to his own truck. The entire process was stress free and didn’t take as long as I thought it would. We have purchased from this dealership in the past and will keep them in mind for future vehicle purchases. More
by jeffkemp40
September 06, 2026
One word…outstanding! Alfred went above and beyond for me when purchasing my car! I would highly recommend him and this dealership to anyone! Treated me like family! Go se Alfred went above and beyond for me when purchasing my car! I would highly recommend him and this dealership to anyone! Treated me like family! Go see Alfred at Toyota of Cleveland’! More
by Aimee
September 06, 2026
Quick and friendly service. Staff was exceptional. They went above and beyond and worked me in at the last minute. Staff was exceptional. They went above and beyond and worked me in at the last minute. More
by Allen
Employees Worked With
September 06, 2026
This place is awesome. Professional. They always bend over backwards to make a great experience. Possibly last place customer service means anything. Professional. They always bend over backwards to make a great experience. Possibly last place customer service means anything. More
by dkrichards11
Employees Worked With
