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Toyota of Cleveland

McDonald, TN

Overview
Employees
Reviews
Vehicles
4.9
5,557 Reviews
Welcome to Toyota of Cleveland, where delivering an exceptional customer experience is our top priority. Whether you're shopping for a new Toyota, or one of our quality pre-owned vehicles, our knowledgeable and friendly team is committed to making your purchase simple, transparent, and enjoyable. We believe in honest pricing, clear communication, and treating every customer like family. Our dedication to customer satisfaction has made Toyota of Cleveland the highest-rated Toyota dealership in Tennessee on DealerRater for eight consecutive years. We're also proud to have been named the National Toyota DealerRater Dealer of the Year, recognizing our commitment to providing one of the best dealership experiences in the country. In addition, Toyota of Cleveland has earned Toyota's prestigious President's Award, one of the manufacturer's highest honors for excellence in customer satisfaction and dealership performance. We look forward to earning your business and showing you why thousands of customers continue to choose Toyota of Cleveland. Call us today at (423) 664-9715 to schedule your VIP appointment.
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3560 Village North Blvd SW

McDonald, TN

37353

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Showing 5,557 reviews

July 12, 2026

Andy and Jessica were great. the atmosphere in the waiting area was good, evidently happy customers. More

by carolklackey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Peek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica, Jason
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Jul 12, 2026 -

Toyota of Cleveland responded

Thank you for the 5-star review! We’re thrilled Andy and our waiting area provided a welcoming atmosphere while your RAV4 was serviced. We appreciate you choosing us and look forward to helping again. Justin Chretien General Sales Manager 423-664-9715

July 12, 2026

Great customer service. They keep you informed on your service and how long it will take. More

by CTOBY2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Peek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2026 -

Toyota of Cleveland responded

Hello, thanks for highlighting our communication during your Toyota RAV4 service. Andy and the team keep you updated on progress and estimated timing. Please reach out if you need anything else. Justin Chretien General Sales Manager 423-664-9715

July 11, 2026

Very nice and quick service Took care of my recall along with regular 20k service More

by amylawson11
Recommend Dealer
Yes
Employees Worked With
Don't remember name, it was a dark haired lady
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Jul 12, 2026 -

Toyota of Cleveland responded

We’re glad to hear we could quickly handle your recall and 20,000-mile service. It’s great to have your RAV4 Hybrid back on the road so promptly. We look forward to assisting with your Toyota’s future maintenance needs. Justin Chretien General Sales Manager 423-664-9715

July 11, 2026

Told me what was wrong with my car. Brought it in for alignment but had something else wrong. Told me with no charge. It was awesome! There was also another gentleman who helped too tho More

by HWYI40
Recommend Dealer
Yes
Employees Worked With
Brian
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Jul 12, 2026 -

Toyota of Cleveland responded

It’s great to hear our team identified the additional issue on your Volvo XC90 and covered it at no charge during your alignment. We’re glad multiple team members were able to assist you. We look forward to helping you again. Justin Chretien General Sales Manager 423-664-9715

July 11, 2026

Alison was fantastic, the mechanic did a great job. Car drives and brakes great! Just too expensive for me. More

by Angelica.ochoa87
Recommend Dealer
Yes
Employees Worked With
Alison Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alison Smith
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Jul 11, 2026 -

Toyota of Cleveland responded

Thank you for recognizing Alison and our technician team for their work on your Toyota Camry, and we’re glad it drives and brakes smoothly. We appreciate your honesty about the pricing and will share your feedback. Thanks again for choosing us. Justin Chretien General Sales Manager 423-664-9715

July 11, 2026

Experience was good. Everything was checked out for this visit and the service required was preformed. More

by Luckylindy
Recommend Dealer
Yes
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Jul 12, 2026 -

Toyota of Cleveland responded

Thanks for sharing about your experience with Toyota of Cleveland. We appreciate your business and hope to see you again soon! Justin Chretien General Sales Manager 423-664-9715

July 11, 2026

Everyone was very courteous and efficient. The inspection of my vehicle was very thorough and each part explained to me. More

by CJEANCOCHRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Reagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2026 -

Toyota of Cleveland responded

Thank you for highlighting the courteous and efficient service you received. Matthew and our team are pleased the inspection of your Lexus was thorough and that each part was explained clearly. Justin Chretien General Sales Manager 423-664-9715

July 11, 2026

A great Dealership. 👍😎 a wonderful experience and value. They have always fulfilled their promises and service schedules. 😎👍 More

by THINKTODAY2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Trout
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2026 -

Toyota of Cleveland responded

It’s great to know our service team kept your Toyota Tundra on schedule and delivered the value you expected. We appreciate you recognizing our commitment. Tom thanks you for choosing us. Justin Chretien General Sales Manager 423-664-9715

July 11, 2026

As always, top tier service and an excellent customer service team. Always feel welcome there! More

by BTUT422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Reagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2026 -

Toyota of Cleveland responded

We’re thrilled to hear that our team made you feel welcome and that your Toyota Land Cruiser service met your expectations. Thank you for your loyalty and for noting how our customer service team provided the exceptional care you expect. We look forward to serving you again soon. Justin Chretien General Sales Manager 423-664-9715

July 11, 2026

Friendly and dependable. Stand behind their work. Appreciate the video and update while vehicle being serviced. More

by gilestrent8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelia Caronia
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2026 -

Toyota of Cleveland responded

We appreciate your business and this review. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Justin Chretien General Sales Manager 423-664-9715

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