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Toyota of Cleveland
McDonald, TN
5,558 Reviews
Welcome to Toyota of Cleveland, where delivering an exceptional customer experience is our top priority.
Whether you're shopping for a new Toyota, or one of our quality pre-owned vehicles, our knowledgeable and friendly team is committed to making your purchase simple, transparent, and enjoyable. We believe in honest pricing, clear communication, and treating every customer like family.
Our dedication to customer satisfaction has made Toyota of Cleveland the highest-rated Toyota dealership in Tennessee on DealerRater for eight consecutive years. We're also proud to have been named the National Toyota DealerRater Dealer of the Year, recognizing our commitment to providing one of the best dealership experiences in the country.
In addition, Toyota of Cleveland has earned Toyota's prestigious President's Award, one of the manufacturer's highest honors for excellence in customer satisfaction and dealership performance.
We look forward to earning your business and showing you why thousands of customers continue to choose Toyota of Cleveland. Call us today at (423) 664-9715 to schedule your VIP appointment.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 5,558 reviews
July 05, 2026
Service advisor was very informative, helpful, and kind. Waiting amenities are phenomenal. The technician explained what was needed in detail and helped make the decisions easier and informed. Waiting amenities are phenomenal. The technician explained what was needed in detail and helped make the decisions easier and informed. More
by WRTHIT_777
Verified CustomerEmployees Worked With
July 05, 2026
They were fantastic. Very pleasurable experience. Many employees stopped by when passing while I was in the waiting room to see if they could do anything for me. I liked Very pleasurable experience. Many employees stopped by when passing while I was in the waiting room to see if they could do anything for me. I liked the video I received when the service was finished explaining what they had done and the results of the inspections. More
by barbarahudson727
Employees Worked With
Brian
July 04, 2026
Very knowledgeable and efficient. They discovered problems I did not realize I had and made repairs. As a recent widow driving alone scared me but they have put my mind at ease. They discovered problems I did not realize I had and made repairs. As a recent widow driving alone scared me but they have put my mind at ease. More
by tgabbard44
Employees Worked With
Angelica
July 03, 2026
Have traded with them for several years just like them and their service and cars and their service and cars More
by fate2x4
July 03, 2026
Very helpful Friendly, quick,made sure I understood b how to operate my touch screen. how to operate my touch screen. More
by mcsportstv
July 03, 2026
The wait was three hours long and all I was told that there working on your vehicle should not be to much longer and it was a three hour wait if they had told me before they started on it I would’ve have there working on your vehicle should not be to much longer and it was a three hour wait if they had told me before they started on it I would’ve have rescheduled and would have made sure I would’ve have had somebody to pick me up. More
by DEBSTER5010
July 03, 2026
I will book an early appointment from now on! I was in and out in less than 45 minutes for an oil change, tire rotation, and safety check. My Service Adviser, Angelia, was as wonderful as ever. T I was in and out in less than 45 minutes for an oil change, tire rotation, and safety check. My Service Adviser, Angelia, was as wonderful as ever. Thank you, Angelia!! More
by FLFIRECRKR
Employees Worked With
July 03, 2026
They were efficient and kept me notified of the process though out the service appointment. though out the service appointment. More
by Spolcari
July 02, 2026
Every one was on time, no problems today. Alison was exceptional in all areas, walked me to the car, checked to see if car had been washed, help me find extra mat. Alison installed my new ph Alison was exceptional in all areas, walked me to the car, checked to see if car had been washed, help me find extra mat. Alison installed my new phone to car, now calls can be answered thru car!!!!👏👏 Good experience !! Martha Clark Other than I need new water pump! More
by MACLARK409
Employees Worked With
