Toyota of Cleveland

"Friendly-No Pressure Environment" I have always wanted to drive a Toyota. Through a family referral, Gregg Bain was able to find the car that I needed and wanted. Financing through Toy I have always wanted to drive a Toyota. Through a family referral, Gregg Bain was able to find the car that I needed and wanted. Financing through Toyota was a good experience, and Tyler was able to get my payments where I needed them. Toyota of Cleveland can put you in a car that you can afford and one that you can be proud to own. Wow! Now I own a Toyota! More

Excellent car buying experience After a wreck in our 2013 camry the car being totaled and my wife not being injured we knew that the camry was the only car for us. We had purchased 3 After a wreck in our 2013 camry the car being totaled and my wife not being injured we knew that the camry was the only car for us. We had purchased 3 cars from toyota of cleveland in the past and always had a good experience, Rob, our salesman was very knowledgeable about the car and very nice and easy to deal with, all in all a very good car buying experience, thanks to all. More

Excellent dealership I had a great experience at Toyota of Cleveland. My salesman, Juan-Carlos was friendly and personable. He didn't try to pressure me into anything. He I had a great experience at Toyota of Cleveland. My salesman, Juan-Carlos was friendly and personable. He didn't try to pressure me into anything. He was more concerned with helping me find the right vehicle at a price I can afford. The finance department answered all my questions and helped me find the best rate on the market. I'm definitely going back whenever I need help with a vehicle. Thanks guys, I love my new truck! You're the best! More

Totally love this dealership Everyone was so wonderful to me & listened to me completely. Love Alfred Polk & Tammy Myers for helping me find the prefect car for me!!! I have to Everyone was so wonderful to me & listened to me completely. Love Alfred Polk & Tammy Myers for helping me find the prefect car for me!!! I have told everyone about my new car & my friend came last night to purchase @!! More

Outstanding service way beyond call of duty. I found another Toyota Highlander Hybrid Platinum in the color I wanted at this dealership a few days ago. They had it in stock, unlike any other deal I found another Toyota Highlander Hybrid Platinum in the color I wanted at this dealership a few days ago. They had it in stock, unlike any other dealers in metro Atlanta where I live, but the dealership is about 125 miles away in Cleveland Tennessee. Well, I called them for more information and they were very nice, so I set up an appointment for a day I could take off during the week. Unfortunately, for a good number of reasons, I couldn't leave until about 2pm that day (yesterday- March 3). I immediately got stuck in very heavy traffic (actually almost a parking lot) on Atlanta's Perimeter highway (I-285), notorious for this kind of stuff. I lost over an hour before I could even leave metro Atlanta! In addition my route took me into even more heavy traffic several times and cost me even more time! Suffice it to say I finally got to the dealership about 5:15pm! Everyone was extremely nice and they made me a great offer on the car I wanted and a good deal on my old Highlander Hybrid as a trade-in (10 years old with over 175,500 miles)! When I left Atlanta that day, I had no plans to do anything other than test drive the car I wanted, but they were so generous with their time (they normally close at 7pm, but several people stayed until after 9:30pm to help me buy the car I wanted and transfer everything (a lot of stuff) to my new Highlander!!!! I couldn't be more pleased with every thing!!!! I will wholeheartedly recommend them to anyone and everyone both for great deals and even better service!!!!!!!!!!!!! More

Great salesman and General Manager Both General Manager and Salesman were extremely courteous and helpful. Answered all questions and showed me only what I ask to see. Did not pressure Both General Manager and Salesman were extremely courteous and helpful. Answered all questions and showed me only what I ask to see. Did not pressure me in any way. Worked hard to get me exact car and payment I wanted. More

Consistently Exceptional Service We've been using Toyota of Cleveland for all of our vehicle purchases and maintenance for the past 20+ yrs. I took my Highlander in for servicing thi We've been using Toyota of Cleveland for all of our vehicle purchases and maintenance for the past 20+ yrs. I took my Highlander in for servicing this morning, and as always, Sean took fantastic care of us. We make it a point to schedule our services around his availability because we can always count on him to be friendly, honest, & helpful. He is always willing to go above and beyond to take care of not only us, but other customers as well. He is a great asset to the Service Dept team. More

Great experience Roger Thompson was our sales person. He was very attentive and really listened to what we wanted and guided us there instead of something we didn't ne Roger Thompson was our sales person. He was very attentive and really listened to what we wanted and guided us there instead of something we didn't need or couldn't afford. The dealership was nice and clean and all the staff were friendly. We were introduced to the Sales Mgr and the GM while there. The whole process took less than half the time it did last time I bought a car. We were very pleased. More

Ready to sell a car and close the deal Salesmen and salesmen managers are very friendly and polite. They seemed to want to go the extra mile in order to close the deal . The customer can ge Salesmen and salesmen managers are very friendly and polite. They seemed to want to go the extra mile in order to close the deal . The customer can get so information before they go into the showroom the sales people have to be on top of their game. More

World Class Experience with Top-Notch Professionals I was highly impressed by the environment of the Toyota of Cleveland dealership. In fact, It is the best I have ever experienced when I bought a new I was highly impressed by the environment of the Toyota of Cleveland dealership. In fact, It is the best I have ever experienced when I bought a new car. It was a true pleasure to have Ms Reta Maynor assist me in the sales process by providing comprehensive answers to all of my questions (which were enormous and complex) and demonstrating the features to me in great detail both before and after the sales transaction. She is a class act and possesses a depth of knowledge and passion for her work. The management of Toyota of Cleveland should be very proud of her professional dedication and the Toyota Motor Corporation of America should be grateful for her endless commitment to customer service. Previously, I visited a rival dealership and my experience was underwhelming as nobody anything about the options equipped on the vehicle and failed to offer me the opportunity to even test drive the type of vehicle I purchased. By far, Ms. Maynor is the best sales associate that I have encountered. I would highly recommend my friends to visit the Toyota of Cleveland dealership in the future and to seek the consultation of Ms. Maynor. I would be remiss if I did not mention that the Finance specialist Me. Zane Carpenter who I dealt directly with in the contract process and service agreements was enormously helpful and reassuring that 0% financing for 60 months was the best way for me to finance my purchase. I would like to thank the other personnel Mr. Gregg Bain, Mr. Brad Doty, Mr. Monte Burney, Mr, Tyler Rutledge and Mr.JR Willoughby for their friendliness, courteousness, and thoughtfulness in ensuring my overall experience was stress-free and successful! Most sincerely, with deep gratitude to all, especially Ms. Reta Maynor. More