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Toyota of Cleveland

McDonald, TN

Overview
Employees
Reviews
Vehicles
4.9
5,459 Reviews
Toyota of Cleveland looks forward to serving you! Toyota of Cleveland is the proud recipient of Toyota's top honor: 2019 Toyota Dealer President's Award. We are also your 2018, 2019, and 2020 Tennessee Toyota DealerRater Dealer of the Year! Toyota of Cleveland offers the following models: New Toyota, Certified Toyota, and a large selection of Pre-owned vehicles. We offer Full Transparency Purchasing Experience. Our Toyota of Cleveland staff is knowledgeable and friendly with years of experience! Call 423-664-9715 to schedule your VIP appointment!
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3560 Village North Blvd SW

McDonald, TN

37353

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Showing 5,459 reviews

June 03, 2026

Great service. Austin took the time to listen to what I was looking for and kept me informed of what was available or coming available. He was knowledgeable about t More

by patvarley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Chretien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Abdullah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justice Goodner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Calfee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2026 -

Toyota of Cleveland responded

It’s great to hear that Austin took the time to understand your needs and kept you updated on every step. Congratulations on your RAV4 Hybrid and thank you for choosing Toyota. Justin Chretien General Sales Manager 423-664-9715

June 03, 2026

Always a great experience at TOC. I've been buying from them since 1995 and don't care to go anywhere else. More

by New Tacoma Owner
Recommend Dealer
Yes
Employees Worked With
Eddie Shadgett
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Jun 03, 2026 -

Toyota of Cleveland responded

It’s wonderful to hear you’ve chosen us for Toyota Tacoma service since 1995. Your ongoing loyalty is greatly appreciated. We look forward to caring for your Tacoma again. Justin Chretien General Sales Manager 423-664-9715

June 03, 2026

Toyota is always great, so I bought the last five cars from you guys I enjoy the service. I just don't enjoy. Always the tire sales other than that.Everything is great More

by DBAILEYJR
Recommend Dealer
Yes
Employees Worked With
Alison Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alison Smith
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Jun 03, 2026 -

Toyota of Cleveland responded

Thank you for trusting us with your Toyota purchases over the last five vehicles. We’re glad the service has been consistently great and apologize that our tire options didn’t meet your preference; we’ll pass your feedback to the team. We look forward to keeping your Toyota running smoothly for years to come. Justin Chretien General Sales Manager 423-664-9715

June 03, 2026

They broke our key fob and didn't offer to fix or replace it. No thanks! More

by Margiebae54
Recommend Dealer
No
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Jun 04, 2026 -

Toyota of Cleveland responded

We're sorry that you didn't have a completely satisfying experience. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Justin Chretien General Sales Manager 423-664-9715

June 03, 2026

Very polite Getting service is very easy and speedy Sale staff are very polite and helpful More

by KRISTIE123
Recommend Dealer
Yes
Employees Worked With
Angela
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Jun 03, 2026 -

Toyota of Cleveland responded

We’re delighted our team provided polite and efficient service for your Toyota 4Runner. Thank you for your review, and we look forward to serving you again. Justin Chretien General Sales Manager 423-664-9715

June 03, 2026

The sales team and finance team were amazing from start to finish. We were in and out of there with the vehicle we wanted at a great price. Only took about an hour and a half for everything. More

by CELESTIALPHOENIX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Covington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damon Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2026 -

Toyota of Cleveland responded

It’s wonderful to know our sales and finance teams made your Chevrolet purchase smooth. Getting you behind the wheel in about ninety minutes was a pleasure. Thank you for choosing us. Justin Chretien General Sales Manager 423-664-9715

June 02, 2026

The dealership is hopping! A lot of new cars, good selection of used. Sales and staff are very friendly and go above and beyond. More

by christiearle5360
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justice Goodner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Calfee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2026 -

Toyota of Cleveland responded

Thanks for highlighting our wide selection of new and used Toyota models and our team’s commitment to friendly service. We’re glad our staff could go above and beyond. Enjoy every moment in your Highlander. Justin Chretien General Sales Manager 423-664-9715

June 02, 2026

Shout out to Colter Horst, Tyler Ratledge, and Julien Allinder for the amazing help Colter had great knowledge on the vehicle and worked with me amazingly and Julien was great help when it came to findin More

by mlt4501
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julien Allinder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colter Horst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2026 -

Toyota of Cleveland responded

Hearing this made our day! We're grateful for your business and your feedback. We'll pass this along to Colter, Tyler, and Julien. See you next time here at Toyota of Cleveland!

June 01, 2026

We had a great experience with Logan Maddox and Crystal at Toyota of Cleveland. Very professional and laid back atmosphere. Never felt pressure to buy, and all concerns were taken into account on our deal. More

by 865barber
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Covington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Maddox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2026 -

Toyota of Cleveland responded

Thank you for sharing your experience with Logan and Crystal! We are happy to hear that you felt comfortable and heard throughout the process. We hope to see you again at Toyota of Cleveland! Safe travels!

June 01, 2026

The service was done in a timely manner and I was briefed on what was done. More

by Dgdjr
Recommend Dealer
Yes
Report | Print
Jun 01, 2026 -

Toyota of Cleveland responded

It’s great to hear that your Toyota RAV4 service was completed promptly and that you were kept informed about the work. We appreciate your feedback and look forward to assisting with any future maintenance. Justin Chretien General Sales Manager 423-664-9715

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