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Toyota of Cleveland

McDonald, TN

4.9
5,335 Reviews
Toyota of Cleveland looks forward to serving you! Toyota of Cleveland is the proud recipient of Toyota's top honor: 2019 Toyota Dealer President's Award. We are also your 2018, 2019, and 2020 Tennessee Toyota DealerRater Dealer of the Year! Toyota of Cleveland offers the following models: New Toyota, Certified Toyota, and a large selection of Pre-owned vehicles. We offer Full Transparency Purchasing Experience. Our Toyota of Cleveland staff is knowledgeable and friendly with years of experience! Call 423-664-9715 to schedule your VIP appointment!
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3560 Village North Blvd SW

McDonald, TN

37353

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Showing 5,335 reviews

April 16, 2026

Just had a wonderful experience at Toyota of Cleveland. Colter was my salesman and did a wonderful job during the entire process. Kept me informed throughout the entire purchase. During the purchase I a More

by Sylvia56
Recommend Dealer
Yes
Employees Worked With
Tyler Ratledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Alton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon McCormick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colter Horst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2026 -

Toyota of Cleveland responded

We’re thrilled Colter, Tyler, and Taylor kept you informed and made your new Toyota Tacoma purchase so pleasant. Enjoy your Tacoma and thanks for the 5-star rating! Justin Chretien General Sales Manager 423-664-9715

April 15, 2026

This dealership was fantastic to deal with. I purchased a low mileage 2024 Nissan Pathfinder 4WD Platinum with 16,600 miles… practically brand new. I live 5 hours away and they brought the vehi More

by HILLBILLYNURSE25670
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Covington
4.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Alton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2026 -

Toyota of Cleveland responded

Thank you for your detailed review! We’re so glad our team could assist you with your 2024 Nissan Pathfinder 4WD Platinum. We apologize for the inconvenience with the brakes and rotors, but we are always here to help! Safe travels from everyone at Toyota of Cleveland!

April 15, 2026

Great salesman great finance manager. Great over all experience. Highly recommend Josh Howard as your salesman More

by Masonlm00
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Chretien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justice Goodner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2026 -

Toyota of Cleveland responded

Thanks for recommending Josh and recognizing our finance manager’s help with your used Hyundai Sonata purchase. We’re pleased the process went smoothly and that everything met your expectations. We look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

April 15, 2026

Great service and extremely accommodating. Matthew and everyone at ToC went above and beyond to help us get the vehicle we were looking for! More

by nicknicholschatt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monte' Burney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justice Goodner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Frady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2026 -

Toyota of Cleveland responded

Thanks for noting how accommodating our team was. We’re happy Matthew and our staff helped you secure your new Toyota Sequoia. Enjoy your drive and feel free to reach out if you need anything. Justin Chretien General Sales Manager 423-664-9715

April 13, 2026

Austin was wonderful! Very knowledgeable, not pushy, allowed us to make a decision in our own time and space. He is so pleasant and really took care of us well. We would r More

by Yiayiabk-Kim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monte' Burney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Ratledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Chretien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Calfee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2026 -

Toyota of Cleveland responded

It’s wonderful to hear that Austin made your purchase of a used Toyota RAV4 Hybrid feel so comfortable and pressure-free. Thank you for recommending Austin, and congratulations on your new vehicle. Justin Chretien General Sales Manager 423-664-9715

April 13, 2026

Everyone from the receptionist, Makayla, I think was her name, to Michael, to Cameron went above and beyond to help me. Best experience I’ve ever had with an auto dealer, by far. More

by BDKELLY81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monte' Burney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crystal Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Calfee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron, transporter
Apr 13, 2026 -

Toyota of Cleveland responded

It’s wonderful to hear our team went above and beyond during your Toyota service. We’ll share your compliments with Michael. Thank you for letting us know about your experience and we look forward to seeing you again. Justin Chretien General Sales Manager 423-664-9715

April 13, 2026

Very courteous and helpful, listen to you and try to help you with your problems. More

by wolfinthenight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelia Caronia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic personnel
Apr 13, 2026 -

Toyota of Cleveland responded

Thank you for highlighting how polite and attentive our team was while helping with your Toyota Tacoma Hybrid. Angelia and Michael will be pleased to hear your feedback. We look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

April 13, 2026

Toyota of Cleveland was amazing! They were so patient with me as I talked through the vehicle we wanted. At no time did I feel pressured into anything, and they answered all my quest More

by cmurphy16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Alton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zane Abdullah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Calfee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2026 -

Toyota of Cleveland responded

Thank you for choosing a new Toyota Sienna here. It’s great to know our team guided you through your options without any pressure and answered your questions. We’re glad you felt valued throughout the sale, and we look forward to supporting you in the future. Justin Chretien General Sales Manager 423-664-9715

April 13, 2026

The sales people are awesome to work with. They are informative, courteous, and knowledgeable about their vehicles. I would highly recommend visiting this location to purchase a new or used ca More

by joann.deal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Alton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Callaway Covington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2026 -

Toyota of Cleveland responded

We’re delighted our sales team was informative, courteous, and knowledgeable throughout your visit. Congratulations on your new Toyota RAV4 Hybrid, and thank you for recommending us to others shopping for a new or pre-owned vehicle. Justin Chretien General Sales Manager 423-664-9715

April 12, 2026

Toyota of Cleveland provides exceptional service with a team that is efficient, honest, and attentive to every detail. They go above and beyond to ensure your vehicle is well cared for and that you leave w More

by Devildogearls
Recommend Dealer
Yes
Employees Worked With
Alison Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alison Smith
Apr 12, 2026 -

Toyota of Cleveland responded

We’re grateful you noticed our team’s efficiency, honesty, and attention to detail. Alison and our service crew were glad to provide meticulous care for your Toyota Tundra. We’re happy you drove away feeling confident and at ease. Justin Chretien General Sales Manager 423-664-9715

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