Toyota of Cleveland - Service Center

Thorough inspection and oil change Toyota of Cleveland thoroughly inspects my vehicle, and lets me know if there are any concerns. They change the oil in a timely manner, and include a Toyota of Cleveland thoroughly inspects my vehicle, and lets me know if there are any concerns. They change the oil in a timely manner, and include a complimentary car wash. More

Best customer service experience I've ever had! I was traveling across the country a couple of weeks ago and, after a VERY long day of driving, I got a flat tire right off the exit of this dealershi I was traveling across the country a couple of weeks ago and, after a VERY long day of driving, I got a flat tire right off the exit of this dealership. It was late, I was alone, and in the middle of nowhere (or so I thought). Fortunately, I pulled right in to Toyota of Cleveland and it was the best service experience I've ever had. The staff bent over seven ways to help me (especially Joey, Josh, Phil, and Justin) late on a Friday night and made sure that I got back on the road safely. First, Phil immediately started searching for the problem when I pulled in. Second, because their service department was already closed, Joey took it upon himself to make several calls to try to help me have the tire replaced. Third, the staff stood by me the entire time. For 2 1/2 hours. They offered me drinks, food, and repeatedly asked if there was anything else that they could do to help me. By the time I got back on the road it was almost 10PM and they were still there. I just can't say enough good things about these people and this dealership. Without them I would have been scared and stranded in the dark and probably would not have gotten back on the road until late the next day. THIS is why my family buys Toyota! I would drive across the country (again) just to buy a car from them if I weren't moving abroad! More

Oil Change Performed On Time No hassle in getting an oil change. Made an appointment & service was performed in a timely manner. No issues were encountered. Great service as alway No hassle in getting an oil change. Made an appointment & service was performed in a timely manner. No issues were encountered. Great service as always. More

great Excellent service center, parts center, and personel in those depts. Used another dealership to purchase mu Tacoma. T O C hard to buy from and trade Excellent service center, parts center, and personel in those depts. Used another dealership to purchase mu Tacoma. T O C hard to buy from and trade with. More

They know and do there Jobs well Weather buying new or having your car serviced both are done well. I have no second thoughts about were all the safety points checked or taking off on Weather buying new or having your car serviced both are done well. I have no second thoughts about were all the safety points checked or taking off on a long trip. More

It feels like family! Came for an oil change and was treated like family. Ended up getting a great deal off the showroom on a Prius. Love it. Even a person. I didn't ge Came for an oil change and was treated like family. Ended up getting a great deal off the showroom on a Prius. Love it. Even a person. I didn't get his name, came to the waiting room and offered us drinks and snacks and treated our puppy with a dog treat while making over him like he was his own. That meant a lot to us. Tammy Myers also came out and made a big deal over our puppy. They made good friends. Sean Murphy spent time with us explaining what services they performed on our car (this was before we bought the one off the showroom floor). Later, our sales person, Juan Carlos Lopez, walked our puppy for a bathroom break while we were in with Alfred Polk doing the finances. Although Shaq Daniel doesn't have a picture up here, he is a really nice guy (over six feet tall and real friendly). More

TIRE ROTATION EMPLOYEES THAT WORK AT TOYOTA OF CLEVELAND ARE SO FRIENDLY AND INFORMATIVE. I REALLY APPRECIATE THE NEATNESS AND COMFORT OF CHAIRS, COFFEE, AND OF CO EMPLOYEES THAT WORK AT TOYOTA OF CLEVELAND ARE SO FRIENDLY AND INFORMATIVE. I REALLY APPRECIATE THE NEATNESS AND COMFORT OF CHAIRS, COFFEE, AND OF COURSE POPCORN. More

Maintenance Visit Great A staffer greeted me as I drove into the bay to have our new Prius receive its 5000 mile checkup. I was ushered into a comfortable waiting room, show A staffer greeted me as I drove into the bay to have our new Prius receive its 5000 mile checkup. I was ushered into a comfortable waiting room, shown where coffee, popcorn, water, and soft drinks were available, and told someone would call me as soon as the car was ready. I munched popcorn and drank my water as I caught up on email. About 45 minutes later, the car was ready, with a complimentary wash included, and I was on my way. More

Customer first Your staff is courteous, listens to our needs and explains everything that has been done to our SUV. We could get our vehicle serviced when it was c Your staff is courteous, listens to our needs and explains everything that has been done to our SUV. We could get our vehicle serviced when it was convenient for our schedule. More

Service Hello,I am very pleased with the service each time I have had service every one is so helpful,,very professional and nice,thank you. Hello,I am very pleased with the service each time I have had service every one is so helpful,,very professional and nice,thank you. More