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Toyota of Lancaster

Lancaster, CA

4.5
6,102 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 6,102 reviews

August 10, 2023

5000 maintenance on our 2023 Highlander was great! Brenda did a great job facilitating the work after a glitch in the scheduling (on our part), in a very efficient and positive way. Thanks to her for More

by rayestis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Penaloza
Aug 11, 2023 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Brenda Penaloza receives the recognition she deserves. Thank you again and have a great day!

August 09, 2023

5 stars for service. I had an appointment and I thought I'd be in and out. -5 stars for the wait time, almost 4 hours for oil change and brakes. More

by pjduvall
Service Time
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Toyota of Lancaster responded

Thank you for your honest feedback and for giving our advisor the 5 stars she deserves. I will be sure to share your feedback with our team so we can make the appropriate changes to make a better experience for our Loyal Toyota Customers

August 09, 2023

Me gusta como me atienden también me gusta la marca i no se tardan con el tiempo More

by BALERIOCRUZ29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional a todos nuestros clientes y nos alegra saber que tuvo una experiencia agradable en nuestro concesionario. Apreciamos su negocio y lo valoramos como cliente.

August 09, 2023

Very very Good gm,very very nice . very very good fanices,very very good sellers. More

by 2552667497
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

August 09, 2023

We didn’t have a good experience we received an email that out car was ready 9:00 am we went to pick up in the afternoon it was at the parking lot with the rest of the cars.our Hybrid car was with the En More

by Acuramarina68@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember Name his Latino he seats close to the drive threw close to the tall desk stand on the right.
Aug 10, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

August 09, 2023

Very excited to take my truck to a dealership Very disappointed after a couple service visits Will not be returning to Toyota service center I Would like to speak to the person who sold the truck to More

by MDGUTIERREZ132
Recommend Dealer
No
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

August 08, 2023

I went in for a lease by out on my Toyota after work and thanks to Omar I had a great experience he answered all my questions and concerns and gave great advice. I will purchase another car here in the futu More

by Jazmin G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Dirky
Aug 08, 2023 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

August 07, 2023

Good customer service and very kind explained all my questions with answers that I could understand not knowing very much about automobiles fast service easy check out. More

by yford7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 07, 2023

Excellent service. Very efficient. Never keeps me waiting longer than expected.. Friendly people. There is service closer to my home but I like these people. More

by cleocola36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

August 07, 2023

I selected the final vehicle in less than 10 minutes. Price and terms were as expected. The price was nor really negotiated, but it was fair. The only issue that I had was that the sticker price was n More

by Kevin Hanna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Toyota of Lancaster responded

Thank you for the opportunity to serve you and thank you for the 5 star review of the service provided to you by Andrew Gonzalez. We appreciate your loyalty. I'm glad things worked out in the end and congratulations on your purchase.

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