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Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
6,102 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 6,102 reviews

August 06, 2023

Scheduling a service is easy, they usually call me to set up the appointments. All the service associates have great customer service skills. The waiting area is nice, clean and comfortable. More

by Aflorescas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2023 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

August 06, 2023

I did have to wait hours for my service but I was taken care of. More

by romerogardenia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2023 -

Toyota of Lancaster responded

Thank you for giving us a 5-star review. We always value our customer's opinion. We are striving to limit the amount of time a customer waits for service. However, at this time it is about a 2-hour wait even with an appointment but we are working to improve our service to our Loyal Toyota Customers.

August 06, 2023

Mi decisión de comprar mi tacoma pick up 2023 es por la ayuda que me brindo Rodrigo que me explico muy bien en todo el proseso de la compra y detalles como usar el vehículo de la mejor manera y de las gara More

by marvinamaya2729
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2023 -

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional a todos nuestros clientes y nos alegra saber que tuvo una experiencia agradable en nuestro concesionario. Apreciamos su negocio y lo valoramos como cliente.

August 06, 2023

The last service I did not have a good experience with my service, mejórenlo el servicio More

by cortlorenz70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Preston
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
3.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2023 -

Toyota of Lancaster responded

Nos esforzamos por ofrecer una experiencia excepcional para todos nuestros clientes. Lamento escuchar que su experiencia con nosotros no cumplió con sus expectativas. Valoramos su negocio y nos gustaría tener la oportunidad de resolver este problema. Por favor, no dude en llamarme directamente en (661) 952-2103

August 06, 2023

First thing is you get greeted by a person with a good smile and makes you feel trustworthy. Plus everybody inside is very nice great smiles and treat you with respect. I always seem to wait for my car an More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 05, 2023

Over all I love Toyota, their service department needs improvement. I have found tools in my engine bay in the past. Service reps are great. More

by RBamba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Aug 07, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. I do apologize that you have had issues with the vehicle service such as finding tools in your engine. We are always working to improve our service. Thank you for your feedback, we will continue to work on improving our service for our Loyal Toyota Customers.

August 05, 2023

Christian was the one that helped me find my 2023 Camry. He was very knowledgeable and patient and answered all of my questions - and he really went the extra mile for me. Lancaster Toyota should consider More

by mjlambert54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian, Sales ***** 5 stars
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Aug 07, 2023 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Cristian Gutierrez receives the recognition he deserves. Thank you again and have a great day!

August 04, 2023

Customer service is great polite very detailed with explaining what is going to happen on the day of appointment and the waiting time was accurate to the minute. Customer personnel kept us updated or More

by sierratoyota01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Garcia
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Aug 04, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 04, 2023

Service advisor Nancy Rojo was very helpful, efficient, knowledgeable, friendly and professional. I had a very good experience. More

by ABELNLULI
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nancy Rojo
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Aug 04, 2023 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with her

August 04, 2023

Joe did a great job getting my service expedited so we could make trip to Fresno to help our daughter finish moving in. More

by michaelcoleman130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
Report | Print
Aug 04, 2023 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

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