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Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
5,984 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,984 reviews

February 02, 2025

Good service very professional. They have a cafe area to wait which is cool and fast service More

by santiagomsalcedo98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Grimes
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Feb 03, 2025 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

February 02, 2025

Didn’t fix the scratch in my steering wheel and scratched both doors! It wasn’t that way before I took it in to the dealer. More

by RKEN45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annie Vodegel
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Toyota of Lancaster responded

I'm sorry to hear you are still dissatisfied with our efforts to fix the scratch on your steering wheel. I know that at the time of delivery, our salesperson did not see a scratch, but we still had you bring in your vehicle to fix your concern and advised that we would inspect the damage on the steering wheel and do whatever we could to fix it. Once again, I'm sorry to hear it has not been fixed to your expectations. You can always reach out to us if you have any other questions or concerns at (661) 952-2103.

February 02, 2025

Thi dealer has the best personal very profesional and they have the best service and they always recomend what ever is best for your car i really recomend them More

by JR845899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

January 31, 2025

Wonderful experience. Very satisfied with service everyone from team Toyota was great with me and wife. More

by Joe_anthony96ceja
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maricela Cardenaas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

January 31, 2025

Most appreciative of the friendly and helpful service. Very Satisfied with the the service people that helped. More

by DAILEJAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Toyota of Lancaster responded

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

January 31, 2025

Service Mgr is the best I've ever encountered. Service personnel are friendly and extremely courteous and helpful. I will be back. More

by DeepDrive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

January 31, 2025

Great customer service. Friendly informative and great cars. I think toyota has the safest cars always check with the used car stock More

by JGambina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

January 30, 2025

Nice dealership with prompt service right when I pulled up to the Toyota care service lane for my appointment. I came early about 20 minutes and was taken care of. The problem lacks I'd imagine with commun More

by JPueschel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2025 -

Toyota of Lancaster responded

We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously and will be sure to speak with your service advisor in regard to the issues and concerns you experienced during your visit. Unfortunately, there is a wait time of 1 1/2-2 hours with an appointment for routine maintenance. However, we are always looking for ways we can improve our process to shorten our customer's wait time. I do apologize that your wishes were not honored but will be sure to bring this concern up to our technician. We appreciate you bringing this to our attention to help make us better. If you do have any other questions or concerns please reach out to (661) 952-2103.

January 30, 2025

Good customer service Did not have to wait long for oil change Will go back More

by ELIHERDIA1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Jan 30, 2025 -

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

January 30, 2025

I appreciate how much everyone cares and how kind everyone is at the dealership, I feel like family! More

by rachelle.smith4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2025 -

Toyota of Lancaster responded

Thanks for your great review. We’ve passed your kind words on to our team. Our staff are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you.

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