Toyota of Lancaster - Service Center

My appointment was at 10am I arrived 16 min late my fault entirely and I was checked in by 1030, so far no problem. At 130pm advisor said I had 4 cars in front of me, ok no problem. 224pm I asked again and I entirely and I was checked in by 1030, so far no problem. At 130pm advisor said I had 4 cars in front of me, ok no problem. 224pm I asked again and I still had 4 cars in front of me. Needles to say I left very upset with the lack of communication from the service department. What really upset me was that my advisor was asking what seemed to be a manager what a problem could be with what seemed to be a walk in customer. A ford dealer was unable to remove the oil filter cap on a Prius and he said get it in a rack and check it out. My truck was only in to have the ac inspected and to check damage on a blow out I had the day before. Super disappointed with the service department. Only reason I gave a 2 star was because the employee that brought me my truck was very sincere. Horrible experience and a complete waste of my time, sadly it’s the closest sealer to me so unfortunately I’ll be back. More

Excellent customer service. Like the suggestions given to me while I take my car in for a oil change. Like the suggestions given to me while I take my car in for a oil change. More

He is an excellent onesti and professional server I recommend him to everyone ead frofecional recommend him to everyone ead frofecional More

I’m satisfied with the way the service was acted upon, and the team did a good job. Thank you. and the team did a good job. Thank you. More

Awesome, attentive, and great customer service. Recommend to bring your car for the services and or parts Recommend to bring your car for the services and or parts More

The work was done very quickly. When I have my chevy or gmc serviced the dealership would wash my vehicle. Where as lancaster toyota does not Also the other dealers would drive When I have my chevy or gmc serviced the dealership would wash my vehicle. Where as lancaster toyota does not Also the other dealers would drive my car to a pickup spot. Lancaster toyota gives you the keys and tells you it's out there somewhere in the parking lot. Not good customer service. More

They keep your car in good shape, they polite and helpful. If you have a appt. they don't keep you long that what I like. They do Good work. helpful. If you have a appt. they don't keep you long that what I like. They do Good work. More

They are doing a great services Accurate and very freindly, I like the ways they are. freindly, I like the ways they are. More

Everyone I’ve dealt with here has been very professional. I’ve had no issues thus far. I’ve had no issues thus far. More

You fixed my car and didn’t even know it, saved me $4300 dollars. Very poor diagnosis. dollars. Very poor diagnosis. More