Toyota of Lancaster - Service Center

Needs better communication with their very valued customers, don’t give an estimated wait time if they aren’t sure, don’t leave their keys on the desk for however long when their vehicle has been don customers, don’t give an estimated wait time if they aren’t sure, don’t leave their keys on the desk for however long when their vehicle has been done More

They put parts in upside down. When asked to complete a full service on tge truck I just bought, they did not comply. They did the bare minimum and I had to go to a different deale When asked to complete a full service on tge truck I just bought, they did not comply. They did the bare minimum and I had to go to a different dealer to get the necessary work completed. More

Everyone is very kind and willing to help out. They work hard to make sure if you have an issue that there is a solution to make you happy. They work hard to make sure if you have an issue that there is a solution to make you happy. More

The Service is not good anymore , no more car Wash , don’t fill up fluid. don’t fill up fluid. More

Friendly customer service Received my car back in a timely matter. Report given back showing work performed and recommendations suggested timely matter. Report given back showing work performed and recommendations suggested More

Gustavo was very helpful and kept me in the loop of everything. I would definitely come back everything. I would definitely come back More

While your service is excellent and staff appear to be knowledgeable, I was extremely disappointed in the estimate that you provided me for replacing the rear struts on my car and for replacing the engine knowledgeable, I was extremely disappointed in the estimate that you provided me for replacing the rear struts on my car and for replacing the engine belt. My independent mechanic quoted me half the amount that you listed on the invoice, which obviously motivates me to take my car to him in the future, rather than the Toyota Dealership. You overhead and maintaining a fancy building is obviously being passed along to the public and where I can get quality workmanship equal to your service, I will do so in the future. More

Their service department is really the best and they have their act together better than the other places that I have been to. their act together better than the other places that I have been to. More

Wonderful customer service. Sadly, not like American companies. Customer service means everything to this consumer. Sadly, not like American companies. Customer service means everything to this consumer. More

Good service and very nice people I will refer people to come on down. To toyal come on down. To toyal More