Toyota of Lancaster - Service Center

I was not introduced to the person who was responsible for the paperwork. I had to ask 3 times who the gentleman was. I was finally given my keys and was made to find my car in the lot over in C-13. Usua for the paperwork. I had to ask 3 times who the gentleman was. I was finally given my keys and was made to find my car in the lot over in C-13. Usually your car is driven up to the building. More

I am going to switch back to BMW. Terrible customer service at every service center. Terrible customer service at every service center. More

I made a appointment for our first 5000 mile service on our viechle and I told them when making the appointment I wanted them to check the moon roof for noise and a couple other things when I show up 2 day our viechle and I told them when making the appointment I wanted them to check the moon roof for noise and a couple other things when I show up 2 days later to the appointment I tell them I'm there for the service and to check the moon roof and the guy said that it's to late in the day to check it when I clearly told the lady on the phone to check it so they just did the tire rotation after reading what they did it included checking the floor mats to make sure they where secured but after checking they where not I am very disappointed with the way they scheduled the appointment and how they clearly did not do what it said they did on the report More

Great service and service representative waiting was minimum the waiting room was clean and will cap everything was nice and accept minimum the waiting room was clean and will cap everything was nice and accept More

Service was great. Just what I needed done just when i expected it. Thank you Just what I needed done just when i expected it. Thank you More

Mike my service rep had great communication with me throughout the diagnostic and repair process. I really appreciated how easy it was to get a hold of him and how thorough he was with making sure all throughout the diagnostic and repair process. I really appreciated how easy it was to get a hold of him and how thorough he was with making sure all the issues I brought up with him were being looked at and addressed and how he was willing to take pics and videos of all the repairs being recommended. I really felt like he cared about me individually. There’s a few more things I want to get worked on and am planning on working through him in the future! More

We went to Toyota for our SRS system failure message. We were informed that to diagnose it cost $200. Then said they weren’t sure what sensor it was and wanted an additional $840 to take the dash apart We were informed that to diagnose it cost $200. Then said they weren’t sure what sensor it was and wanted an additional $840 to take the dash apart to diagnose and were not sure the warranty would cover it. I said no thank you and got my car back paid the initial $200 and the light has not come back on since. More

Greg was great. I called in at about 8am to make an appointment same day and had my car back by 3pm. I called in at about 8am to make an appointment same day and had my car back by 3pm. More

No communication with service advisor, and didn’t explain anything about service being done to vehicle anything about service being done to vehicle More

Vary disappointed. And will N ever come back..I already posted..read it then get back with me.. And will N ever come back..I already posted..read it then get back with me.. More