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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,948 Reviews

3,948 Reviews of Toyota of Lancaster - Service Center

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August 30, 2024

Very happy with all services received at Lancaster Toyota. They are very thorough and friendly More

by Darryl Caillier
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

August 30, 2024

Outstanding service and excellent employees. This is due to having an attentive management team. My go-to dealership. More

by VALLEJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

August 29, 2024

Employees are very helpful and give great customer service. Erick did a good job in assisting us for service on vehicle. More

by Jose.mendoza1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hernan Garay, Javier Gutierrez
Sep 03, 2024 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

August 29, 2024

Great service. Fast service. My car was ready in about an hour. Which is great. More

by naerobic393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 28, 2024

The wait time was less than expected and the service is very good. Nice job. More

by tdwright19860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

August 28, 2024

Technicians work is below expectations Could not Reprogram New TPMS Sensors went to American tires. They reprogrammed new sensors in 10 minutes.(Lexus IS250) Parts and labor excessively priced More

by ROTHMALLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Toyota of Lancaster responded

We're sorry to hear that you didn't get the result you were hoping for during your visit. We take pride in our services and we apologize for not meeting your expectations. We're grateful for your feedback and will use it to improve our business.

August 28, 2024

Max Mike and Sean are the best ever. They have always treated me well and are really amazing people. I feel like I completely trust them in their recommendations. I wish the prices were More

by Jayson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max
Aug 28, 2024 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 28, 2024

I’m going to frontier Toyota. This dealership is terrible. Eric ordered the part and told me there was no eta on my part. I called frontier Toyota and they had it on the self . More

by jcarrillo289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erick Bravo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Toyota of Lancaster responded

We're sorry to hear that we were out of stock of the part you were looking for. We strive to keep our inventory up-to-date, but sometimes unforeseen circumstances can lead to temporary shortages. We're sorry to hear that you've had a problem with your car once you left our dealership. We take pride in providing quality service to our customers and apologize for falling short in this area. We apologize for any inconvenience and please let us know if you are still in need of a receipt for the service performed or parts purchased or returned.

August 28, 2024

I love this place! They have excellent customer service. I definitely always come back. The emplouyee that I got was really nice and helpful. Thank you all! More

by JOSEFINALE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

August 27, 2024

Overall good customer service. .Eddie is very helpful and helps in everything he can..I would totally recommed it More

by Noemail20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
Aug 27, 2024 -

Toyota of Lancaster responded

We are thankful for your recommendation of our dealership. Thank you for sharing your rating with us and the community.

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