Toyota of Louisville

This was one of the worst experiences that I have had a Toyota at Dixie. When I scheduled my appointment, the girl scheduling was very sweet and gave me an appointment for the next day. I explained to he Toyota at Dixie. When I scheduled my appointment, the girl scheduling was very sweet and gave me an appointment for the next day. I explained to her that I might not be able to do that but we scheduled it and she told me I could call back and reschedule if I couldn't make that work. When I called back about an hour later, a different girl answered and when I explained I would need to reschedule, she was very rude and acted like I was putting her out. She did schedule an appointment for me. (unfortunately, I didn't get either person's name.) When I took my vehicle in for my 2:30 appointment on March 21, Mike L checked me in. I found him very condescending as he made me feel like I was a dumb female or a child who did not know how to take care of my car. He told me that it had been 10,000 miles since my last oil change and it should be 5000 miles. I even had said when I first sat down that I knew I was really behind on my maintenance as there had been a great deal going on in my life and I wasn't happy that it was so late. When I discovered my maintenance plan had expired, he continued to be rude (in my opinion berating me) because he looked at the date of when I had my plan and told me the purpose of the plan was to get maintenance every 5000 miles. I told him understood that I had always tried to do that. He decided to tell me that wasn't true as there was a time that it was 7000 miles - I told him to just forget it and give me the oil change and tire rotation. He kept telling me he was trying to give me the information. That was fine but it was how he was giving me the information. I will not be going back to Toyota of Louisville Dixie for any more oil changes or maintenance on my vehicle. I will go for tire rotation as that is free with my tires that I bought from them. I am very disappointed in the treatment today. I do want to say that the gentleman that checks the mileage on the vehicle when you first pull in was very friendly and welcoming. L More

They provided Excellent service! They got me in and out right away and ordered a part I was missing for my vehicle! They got me in and out right away and ordered a part I was missing for my vehicle! More

They helped me when I needed them most. I moved from out of state and my lease was ending and credit wasn't so good and they never gave up on me. I moved from out of state and my lease was ending and credit wasn't so good and they never gave up on me. More

Tim made the buying process seamless! Professionally persistent and transparent through the whole process! Highly recommended! Professionally persistent and transparent through the whole process! Highly recommended! More

Tim made buying a new highlander easy. He took the time to show me all the new features,on this vehicle, since I had not bought a car for over 10 years. I would recommend going to Toyota o He took the time to show me all the new features,on this vehicle, since I had not bought a car for over 10 years. I would recommend going to Toyota of Louisville and ask for Tim. No pressure just a pleasure to deal with. More

Tim was great! Best car buying experience I have had to date - will be a repeat customer for sure Best car buying experience I have had to date - will be a repeat customer for sure More

I recently purchased a new cat and the experience exceeded my expectations. Mr. Patillo provided excellent customer service and professionalism. The car buying process was very smooth. The car itself exceeded my expectations. Mr. Patillo provided excellent customer service and professionalism. The car buying process was very smooth. The car itself is a joy to drive! I couldn’t be happier with my decision! More

I’ve owned my Camry that I bought from Toyota of Louisville, and have used the service department for nearly every regular service it has needed. Without fail, this is the best car service experie Louisville, and have used the service department for nearly every regular service it has needed. Without fail, this is the best car service experience every single time. The lounges to wait in are comfortable, the communication about your auto’s service needs is complete and I find the pricing more than fair. My Camry is 7 years old and I feel confident that using the Toyota of Louisville service department will keep it going for many, many years to come. I appreciate everyone there and will be back for the next service in May! More

One of the best to do it! I recently had the pleasure of purchasing a brand new car from an outstanding salesperson at this dealership. Their professionalism and knowledge wer I recently had the pleasure of purchasing a brand new car from an outstanding salesperson at this dealership. Their professionalism and knowledge were truly impressive, guiding me through the entire process with patience and expertise. They took the time to understand my preferences and provided valuable insights to help me make an informed decision. The salesperson's friendly demeanor and genuine enthusiasm for the product made the buying experience enjoyable. Their commitment to customer satisfaction was evident, and I left the dealership not only with a fantastic new car but also with a positive impression of the dealership's service. I highly commend this salesperson for their exceptional assistance and would gladly recommend them to others seeking a seamless car-buying experience. Thank you Mr. Tim and Mr. Rick! More

Kevin Willis was every bit of amazing! Very friendly/welcoming, and made the buying processes almost effortless! Plan on coming back to him for any of my vehicle needs! Thank you Toyota of Very friendly/welcoming, and made the buying processes almost effortless! Plan on coming back to him for any of my vehicle needs! Thank you Toyota of Louisville! More