Toyota of Louisville

JOHN EMPLOYEE of the year I do not trust dealerships but John in the service department is an exceptions to all the rules. At least for me is a man of intrigrity and for that I do not trust dealerships but John in the service department is an exceptions to all the rules. At least for me is a man of intrigrity and for that reason I do not do anything to my Toyota without checking with John first and he has not steered me wrong. I appreciate this man since I moved here from another state and did not know where to turn when had a problem with my previous Toyota and God directed me to John and I am grateful. Thank You More

Excellent!! Excellent is not a word I would usually use for my overall experience at a car dealership! Joseph Campbell was awesome. Friendly, courteous and knowle Excellent is not a word I would usually use for my overall experience at a car dealership! Joseph Campbell was awesome. Friendly, courteous and knowledgeable. All you could ask for and more! Thanks again!! More

AWESOME EXPERIENCE!!!!! I had an exceptional experience from my first contact by phone with Donna Altieri to my salesman, Glen Harder. Glen did a super job of edcuating me a I had an exceptional experience from my first contact by phone with Donna Altieri to my salesman, Glen Harder. Glen did a super job of edcuating me about the different Avalon models and all the safety, tech and navigation features of each. Glen was so patient, lettting me test drive three cars so I could experience all the various upgrades, though not one car on the dealer lot that day had everything I wanted. I was very lucky to have Richard Swope make Glen and I aware that they would be getting in a fully loaded 2016 Avalon Hybrid within the week, so I had the option to wait 2 days and really get everything I hoped for in my new car. Bob Garr, handled all my sales paperwork and made quick work of getting me out the door without delay. I picked it up my new Avalon today and I was not disppointed!!!! It had been fully detailed and serviced when I arrived. Glen let me test drive it and explained all the features thoroughly. I am a person who previously hated buying a car, but everyone at Toyota of Louisville truly went out of their way to deliver a superior product and service from start to finish. It was a very pleasant, no pressure, experience. I would highly recommend Toyota of Louisville, and particularly Glen Harder! More

Ausome experience!! I can't say enough good things about my experience at Toyota of Louisville!! I was searching for a Toyota Highlander that wasn't on their lot and Ric I can't say enough good things about my experience at Toyota of Louisville!! I was searching for a Toyota Highlander that wasn't on their lot and Richard quickly found my dream car and had it to me in one day! The delivery was seamless and everyone I came in contact with went out of there way to make my experience as smooth as possible. In short, they were personal in approach and professional in product. More

Good honest people I have known Glenn for over ten years, and during that time I have purchased roughly 6 card from him through Toyota of Louisville. He has also helped I have known Glenn for over ten years, and during that time I have purchased roughly 6 card from him through Toyota of Louisville. He has also helped my Parents, my sisters, my in-laws, my niece, my daughters, and my granddaughter purchase cars. Glenn is simply a pleasure to work with. He knows the vehicles, but much more importantly he is a genuine good person. No sales pitch, no dealer add ons, just honest facts and fair prices. I will never buy a car from anyone else. More

Great experience Bought my first car here and it was the best customer service I have ever had. Definitely recommending my friends to buy cars from here Bought my first car here and it was the best customer service I have ever had. Definitely recommending my friends to buy cars from here More

Great experience I had went to 4 other dealerships and each one left a bad taste in my mouth. I went to Toyota of Louisville and fell in love with a car I had found. M I had went to 4 other dealerships and each one left a bad taste in my mouth. I went to Toyota of Louisville and fell in love with a car I had found. Mr Tim Patillo was glad to help me out and didn't hesitate to answer all the questions I had. I didn't feel pressured from him at all. Mr Patillo and Mr Dean Sexton were able to get me the car I wanted for a great price, and worked with me on the payment plan. Would recommend to everyone! More

Glen Harder is the BEST!!! Glen Harder is a gem and such a wonderful man to deal with. My husband and I felt very comfortable with his services. He showed us all about everythin Glen Harder is a gem and such a wonderful man to deal with. My husband and I felt very comfortable with his services. He showed us all about everything we needed to know and more about the cars we were looking at. We only dealt with Glen for two days and we felt like he was family. Glen made our experience amazing for us. We would recommend him for a great sale and a stress free service GO TO GLEN HARDER!!! More

Fast, easy and pressure free They made buying a car as easy as going to the grocery store, they had what we wanted and didn’t pressure us to buy anything we didn’t need. I would h They made buying a car as easy as going to the grocery store, they had what we wanted and didn’t pressure us to buy anything we didn’t need. I would highly recommend Toyota of Louisville and especially our salesman Glen Harder. More

Easiest Buying Experience I've Ever Had I was in the market for a brand new Tacoma. After a ton of research, I knew exactly what I wanted and, thanks to KBB, what price range people were pay I was in the market for a brand new Tacoma. After a ton of research, I knew exactly what I wanted and, thanks to KBB, what price range people were paying for them in my area. I went to the 'other' Toyota dealer in Louisville as they were closer to my house and also had the model/options I wanted. All in all this should have been the easiest sale they ever made as I have excellent credit, owe a good bit less on my nice trade than the KBB trade in value, had a large down payment, and knew exactly what I wanted. Things started to go down hill when they offered me close to 50% of the KBB trade value on my current car. Which mind you it was a very clean 2013 with low miles and was fully loaded. They weren’t willing to budge on that at all so I told them no biggie I would just keep the trade and sell it myself. So we moved onto the price of the Tacoma. He showed me the MSRP price and then they’re ‘sale price’ which was only a few hundred less than the MSRP. I politely asked if they could work on the price at all. The salesman, who was really nice in the beginning, got very defensive. He proceeded to lecture me about how well Toyotas hold their value and what great trucks they are. I told him I agreed with him 100% and that was why I wanted to buy one. However I’m not willing to pay full blown MSRP for it because 1, KBB tells you the price range they’re selling for in our local area and 2, no one pays full blown MSRP. After being there for 4 hours, I had to twist the salesman's arm to give me the keys back to my car so that I could leave. The GM ran over and asked why I changed my mind. I told him I would not be paying MSRP and would be going somewhere else. He asked what I was willing to pay and then said they would gladly come down to that as it was a fair price. I told him after being there for so long and being insulted by his salesman that I refused to give them my business. I called Toyota of Louisville the next day, as they had the same exact model/options, and spoke with Ashley. At first I was nervous that I was going to have the same experience here but from the moment I met Ashley she made me feel welcome and assured me I was going to leave extremely happy. Tim and herself were fantastic to deal with. Within 10 minutes of being there they gave me $1500 OVER the KBB trade value of my trade in AND crushed the other dealer's price on the new truck! I actually got it for even less than the price I was trying to get the other dealer to come down to! In less than an hour, I was driving home with my brand new Tacoma. So if you’re looking to get ripped off on your trade, pay full blown MSRP on the new car, and spend all day there only to be insulted by the salesmen go to the other dealer in Louisville. On the other hand if you value your time and want a great deal as well as a more than fair offer for your trade, go to Toyota of Louisville. It was well worth the short drive and, thanks to Ashley and Tim, they have made a lifetime customer! More