Toyota of Rockwall

I dropped my car off Friday afternoon around 4 PM. It took about 10-15 minutes for someone to come check me in (I had an appointment). From there I was assigned Mick as the Service Rep. I felt that It took about 10-15 minutes for someone to come check me in (I had an appointment). From there I was assigned Mick as the Service Rep. I felt that the service team was very professional. Mick (Service Rep) was very communicative and provided a detailed status update each step of the way! I was a bit frustrated when I went to pick-up my car the following week and the AC was clearly not fixed. However, it turned out that the AC issue malfunctioned again after they gave the green light to release it back to me. I appreciated that Mick was able to offer me a rental car for the weekend (no-charge)! When I went to pick up my car again (the second time), the AC was fixed at no additional charge and they gave my car a wash! More

quick, easy, and professional! The team greeted me right away and got the process started without issue. The team greeted me right away and got the process started without issue. More

The service team was professional, but I was told one price, only to find that an additional $150 had been tacked on when I came to pick up my car. This is not good business or service. If I had not ha price, only to find that an additional $150 had been tacked on when I came to pick up my car. This is not good business or service. If I had not had proof of the price quoted, as well as the person who provided this information, when ordering the part, this would not have been a satisfactory outcome. This is the second time the service department has attempted this. The clerks who take the payments are always extremely pleasant to work with and to assist with getting things corrected. I hate feeling as though I am being taken advantage of. Everyone appreciates an honest service team. I still don't know what the reason was for the $150 increase. More

Estimated wait time was 2 hours it was 2Hrs 45 minutes. I drive away and the Fasten Seat belt light would Not go Off…. I was wearing my seat belt ! I returned and Kasey said she was sorry & drove away to I drive away and the Fasten Seat belt light would Not go Off…. I was wearing my seat belt ! I returned and Kasey said she was sorry & drove away to repair folks. Over 3 hour wait though I had an Appointment. Also several other customers came and went while I waited…. This is at least the second Visit this has happened. And please Note…Kasey is AWESOME, she did everything she could & more !! More

Dylan was amazing and made me truly feel like a valued customer ! He made everything a breeze and kept his word that they would be able to get me the vehicle I needed ! Thanks so much give this guy a rais customer ! He made everything a breeze and kept his word that they would be able to get me the vehicle I needed ! Thanks so much give this guy a raise !!!! More

Great service with experiance . Most staff was well traiend and proffessional.We appreciate your service. Most staff was well traiend and proffessional.We appreciate your service. More

We had the best experience buying our car for our new baby. Josue was very kind and helped us get what best suited our needs. Everyone was very friendly. I 100% recommend Toyota of Rock Wall and Josue. baby. Josue was very kind and helped us get what best suited our needs. Everyone was very friendly. I 100% recommend Toyota of Rock Wall and Josue. More

Carl (Service Mngr) is the reason I use your Dealership. I have been a customer for over 10 years and service has always been professional. I have been a customer for over 10 years and service has always been professional. More

Service and repairs are successfully completed. Cost is high. Please work on lowering customer costs. Cost is high. Please work on lowering customer costs. More