Toyota of Rockwall
Rockwall, TX
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,445 reviews
Staff are friendly, professional, work hard to get extended warranty coverage and techs go the extra mile. extended warranty coverage and techs go the extra mile. More
My experience at this dealership was nothing short of a nightmare. I was advised that I needed to purchase a Toyota Green Light package for a non-Toyota vehicle, which cost me $2k. However, when I needed t nightmare. I was advised that I needed to purchase a Toyota Green Light package for a non-Toyota vehicle, which cost me $2k. However, when I needed to make a claim, they couldn't fulfill it and directed me to the manufacturer, leaving me with a useless package and wasted money. Furthermore, several aftermarket warranties were added to my purchase without any official paperwork or explanation. I was only handed documentation after signing on a signature pad, which put me in a terrible predicament. Additionally, I was charged significantly more for warranties than what I was initially told. Despite explicitly requesting that my credit not be shopped around and only using my preferred banks with my high credit score, they went ahead and shopped it to 12 creditors, which was completely unacceptable. After enduring numerous unpleasant experiences, I sold the vehicle within 30 days and canceled all warranties except for the forced non-refundable Green Light package, which was useless to me since I didn't own a Toyota. I will never consider doing business with this dealership again. I'm relieved that the car is gone, and I hope my review helps others avoid the same horrendous experience. More
Very friendly and not pushy dealership. I would definitely recommend this dealership to anyone looking to buy a good quality vehicle. I would definitely recommend this dealership to anyone looking to buy a good quality vehicle. More
Neimiaha was very friendly and attentive. Jason was also very nice. They found what I wanted! HAPPY CUSTOMER! Jason was also very nice. They found what I wanted! HAPPY CUSTOMER! More
Brought my RAV4 in for the rear hatch to be checked because it was not raising up all the way. Demonstrated this to the lady who checked the car in, and it did the same she tried resetting the system. because it was not raising up all the way. Demonstrated this to the lady who checked the car in, and it did the same she tried resetting the system. still it only rose part way. Left car and got a call stating that the tech could not see a problem nor duplicate the problem. He said that he saw not problem even though one of the other associates stated he got two calls that same day about the same problem. Now the hatch raises up just high enough to bang your head unless you physically lift the hatch the rest of the way. That is not the way it was when we bought the car. More
Always a great experience. While getting my car serviced, everyone is friendly and transparent on what was done and what I may need to keep an eye on. In and out in an hour giv While getting my car serviced, everyone is friendly and transparent on what was done and what I may need to keep an eye on. In and out in an hour give or take. More
Toyota of Rockwall was busy but the wait time and service was good. The service technician was courteous, knowledgeable, and professional. Thank you! was good. The service technician was courteous, knowledgeable, and professional. Thank you! More
Love this place every one is nice they really are helpful and they really take care of the customers especially when you ask for help I appreciate everything they do and they really take care of the customers especially when you ask for help I appreciate everything they do More
Oil change was right on time and very nice service advisor. Service advisory was very helpful advisor. Service advisory was very helpful More
The salesman, Vu was wonderful. He actually listened to me, and showed me all of my options. Very polite, helpful, and took care of all my needs without me even asking! Benny in fin He actually listened to me, and showed me all of my options. Very polite, helpful, and took care of all my needs without me even asking! Benny in financials was also very soft-spoken, gentle, professional, and so helpful! I had a wonderful experience! More