Toyota of Rockwall

Very good service I love it and I will be back see Sam again. Thank you again. Thank you More

I brought my car in on my appointed time. I was told 1 hr to 1.5 hr when I made appt for 4 wheel alignment. The very nice lady checked in my vehicle and said 2 hrs. No big deal. After waitin I was told 1 hr to 1.5 hr when I made appt for 4 wheel alignment. The very nice lady checked in my vehicle and said 2 hrs. No big deal. After waiting an hr, my nephew said he was hungry. I told another service rep we were going to walk to Costco so i could get him lunch. We returned after an hr. Sat for a while in the waiting room. I then Asked about my vehicle bc it was over 2 hrs at this time. The lady whom name I forget. said "Oh let me go check on it bc you are at the 2 hrs mark now". I reminded her ,,No it's over 2 hrs now. She apologize and went to check to see if my vehicle was ready. She returned and said "I'm sorry we could not fix your car bc your car is too new and the vin number is not registering on our system. Even my mgr helped to get it but we couldn't. I'm sorry but we won't charge you". I responded and this took over 2 hrs to find out. I didn't even address the dumb remark about me not being charge. Or that my vehicle is not too new bc it is '23 RX 350. And When I called to make the appointment I had to tell them the exact make and model and miles of my vehicle. But this is what I said I" waited over 2 hrs to be told something that you guys would have known in 5 mins." She apologize and said let me tell them to get your car down". Needless to say, I'm never returning to this place. But she actually suggested I take it back to Sewell Lexus and let them do the alignment. Which of course is where I always take my vehicle. More

We had a great visit with Toyota dealership. Dontrell was very helpful and patient with us trying to learn all the features of the new car. We will definitely be back when ready to buy again. Dontrell was very helpful and patient with us trying to learn all the features of the new car. We will definitely be back when ready to buy again. More

The entire staff was amazing, and handled everything efficiently to ensure a good sale and have me out in no time. The best experience I’ve had, and now held pushed the standard high. Dontrell was knowl efficiently to ensure a good sale and have me out in no time. The best experience I’ve had, and now held pushed the standard high. Dontrell was knowledgeable, listened, informed me of all options available to best suit my needs and wants. Jason and Rebecca modeled the same traits making my experience truly beyond 5 stars. Highly recommend! Thanks again! More

Great customer service , I had a wheels alignment on my Camaro ZL1 and service department were very cearfull to get the service done correctly. Thank you all for the great service. Camaro ZL1 and service department were very cearfull to get the service done correctly. Thank you all for the great service. More

This dealer provides consistent outstanding service. I have used them for my three most recent Toyotas. I have used them for my three most recent Toyotas. More

Toyota of rockwall is awsome. Love my new car.may God bless them and their customers. Love my new car.may God bless them and their customers. More

Aubrey and his new Gm were quick to correct a mistake and make a really happy customer. Refreshing to find a company with honesty and integrity. make a really happy customer. Refreshing to find a company with honesty and integrity. More

Greeted with a welcoming attitude. I had no appointment. Met with a service technician “Randy” who heard my concerns. Without hesitation he said he would have a mechanic check my reque I had no appointment. Met with a service technician “Randy” who heard my concerns. Without hesitation he said he would have a mechanic check my request. Within 35 minutes my car was inspected and I received a printed future recommendations. Professional courtesy at its finest. Thank you Rockwell Toyota!! More

Jimmy the sales rep and Maria and Joey (if I remember their name correctly) in finance were great, Jimmy did a great job answering my questions and taking the time to break things down for me as well as their name correctly) in finance were great, Jimmy did a great job answering my questions and taking the time to break things down for me as well as getting the truck into payments I could afford, and finance did a fabulous job (with some urging of course) keeping my payments where I could afford them. Overall I’m really pleased with how smoothly things went. More