Toyota of Rockwall

Great service and very very friendly people in every area of you business and on time of you business and on time More

Quinn, James and Terry were amazing! They bent over backwards to make a deal work for me and I couldn't be happier! They even put a bow on it! They bent over backwards to make a deal work for me and I couldn't be happier! They even put a bow on it! More

Had a car deal done online. Received a text that someone was trying physically there trying to purchase the same vehicle, so they hadn’t processed my deal. Dishonest. Horrible c Received a text that someone was trying physically there trying to purchase the same vehicle, so they hadn’t processed my deal. Dishonest. Horrible customer service. Shop elsewhere. Their word is NO GOOD! More

Love Mitch. I am always kept in the loop. Clean facility. Friendly employees. It’s where I do business. I am always kept in the loop. Clean facility. Friendly employees. It’s where I do business. More

Dropped car off and received a courtesy ride home. Mick is always great explaining services completed. Service is always on spot! Mick is always great explaining services completed. Service is always on spot! More

Even though I thought my service advisor was promptly responding, and appeared to be responsive, that was not the case. Yes, I left my vehicle there, I asked for the vehicle to be given an oil change, an responding, and appeared to be responsive, that was not the case. Yes, I left my vehicle there, I asked for the vehicle to be given an oil change, and advised on any repairs or recommended services. Typically, if I get this performed, I will receive a text, video, or the service advisor recommending any additional services. Needless to say, I was told my vehicle was ready, had my sister drop me off to pick it up, and paid. When leaving, my hood was still up, I never received an oil change sticker for the next service or mileage recommendation. Days later, I received an email with recommendations for services on my vehicle. I notified my advisor and provided my address when leaving the same day that they forgot my hood was not shut, and I didn't have an oil change sticker on the windshield he told me to turn around and that he would give it to me. I requested he mail it to me - I have yet to receive it, and it's been weeks. Why would I get recommendations a week after service? Why don't I have a sticker on my windshield - I feel that their customer service and lack of attention fell short. It would be a good-faith gesture if they followed through and provided me with the courtesy of my oil change sticker - so I don't have to spend time or money driving back to Rockwall to get it! Some follow-through from the service manager should be performed as well. More

The service advisor is a great way to keep the customers advised on what is going on with their vehicle. Cesar was excellent. I trusted him to explain each item and why it was needed.. advised on what is going on with their vehicle. Cesar was excellent. I trusted him to explain each item and why it was needed.. More

Very efficient and business like. Thank you. Will certainly recommend Toyota of Rockwall to my friends Thank you. Will certainly recommend Toyota of Rockwall to my friends More

Dontrell was great. He made buying a new car a very pleasant and easy experience. I think Toyota of Rockwall is light years ahead of any other car dealer I’ve ever been He made buying a new car a very pleasant and easy experience. I think Toyota of Rockwall is light years ahead of any other car dealer I’ve ever been to. More

They do an excellent job. They are always very cordial , and helpful I just wish they would go back to washing cars after maintenance They are always very cordial , and helpful I just wish they would go back to washing cars after maintenance More