Toyota of Rockwall

Great buying experience! Quin, Jack, and manager Steve made our experience easy. The dealer was willing to negotiate even though the car that we purchased (Highlander) was th Quin, Jack, and manager Steve made our experience easy. The dealer was willing to negotiate even though the car that we purchased (Highlander) was the best selling SUV at the time and other dealers had waiting lists and, as a result, were selling over MSRP. More

My experience at Toyota Of Rockwall is always good. I feel like they are an honest dealership. I feel like they are an honest dealership. More

I would have given Carmelo 0 stars if it let me. Isai. Was great to work with. I signed all my credit union paperwork on July 5th sent and also sent dealer funding request on same date. Received my Isai. Was great to work with. I signed all my credit union paperwork on July 5th sent and also sent dealer funding request on same date. Received my Tacoma on July 9th. I had to reapply for loan because Toyota of Rockwall didn’t send funding request until middle of August I had to pay a few tenths of a percent higher interest. I just asked Carmelo for a little off the price just to make up the difference what I was paying in car payments. Of course he said no and would never call me back to discuss. He just told Isai to tell me no. I even asked for a couple hundred dollars of Tacoma accessories from your parts department. And no. I finally got my tag a few weeks ago I had to call Isai because my paper tag had expired to get a new paper tag because I hadn’t received my permanent tag yet. I even called and talked to Barbara Jackson Secretary. And explained everything she said she would call me back or the general manager would it’s oct 17th still haven’t heard anything. To me that’s not vey good business. I will never buy or recommend Toyota if Rockwall to anybody!! More

Scheduled easily Service advisor kept me informed and addressed my concerns, vehicles ready as promised addressed my concerns, vehicles ready as promised More

I came in around 3:30pm and my car was ready by about 4:00pm. I appreciated the quick and attentive service. All staff that I met were extremely kind and helpful as well, including Sam who helped me init 4:00pm. I appreciated the quick and attentive service. All staff that I met were extremely kind and helpful as well, including Sam who helped me initially. More

Just wanted to acknowledge Mick and his team (Kasey and Sam) in maintenance department at Toyota of Rockwall TX. I’ve been taking my car regularly for scheduled maintenance since I’ve bought my vehicle the Sam) in maintenance department at Toyota of Rockwall TX. I’ve been taking my car regularly for scheduled maintenance since I’ve bought my vehicle there. And for the last few years Mick and Kasey were overseeing all the work that was done on my vehicle. They are impeccable in their knowledge, professionalism and customer care. They go above and beyond to take care of all your needs and are always honest and upfront what needs to be done and what can wait. I trust them and would highly recommend. THANK YOU for your incredible work ethic! More

Communication is lacking. After more than an hour, I had to ask for an ETA. The service advisor was very nice and easy to work with. When I made the appointment onl After more than an hour, I had to ask for an ETA. The service advisor was very nice and easy to work with. When I made the appointment online, I left a note to be called prior to my appointment. No one ever did. Poor communication has been as issue with the service department as long as I've been a customer (this is the 4th vehicle purchase there. It’s now just a convenience, but would go anywhere else if more convenient). I have expressed my concerns for years and the owners either do not know or do not care. They are great at selling cars, caring for the environment, and displaying their awards, but customer service and leadership has never been a focus. More

I have been a customer of Rockwall Toyota for the last 4 years and their service center is the best. Their attention to detail and customer service is unmatched. I will continue to bring all my Toyota's to years and their service center is the best. Their attention to detail and customer service is unmatched. I will continue to bring all my Toyota's to Rockwall for service. More

The cost of service provided is very overpriced, but you do have good customer service. do have good customer service. More

Nehemias Lopez gave us very good service. Nehemias Lopez gave us very good service. Nehemias Lopez gave us very good service. Nehemias Lopez gave us very good service. Nehemias Lopez gave us very good service. More