Toyota of Rockwall

I had such a great experience at Toyota of Rockwall! Everyone there was super friendly and patient, and they made the whole process really easy. I’m so happy with my new Corolla and will be coming back Everyone there was super friendly and patient, and they made the whole process really easy. I’m so happy with my new Corolla and will be coming back for future services on my car! Definitely recommend this place! More

Excellent! Great experience from start to finish! Melvin provided exceptional customer service! Will be back ! Great experience from start to finish! Melvin provided exceptional customer service! Will be back ! More

Blindsided by Poor Communication—Saved by Aubrey Price My experience at Toyota of Rockwall was incredibly frustrating due to the poor communication and lack of professionalism from Finance Manage Price My experience at Toyota of Rockwall was incredibly frustrating due to the poor communication and lack of professionalism from Finance Manager Maria Valdez. After signing a Retail Installment Sale Contract, I was blindsided to learn that the assigned lender doesn’t allow borrowers to hold two active loans—a critical restriction that was never disclosed beforehand. This caused unnecessary confusion and stress. Maria also failed to notice that our trade-in vehicle wasn’t financed through that lender, which should have immediately flagged the issue. The contract itself contained typos that further complicated the verification process. She may pride herself on speed, but accuracy and attention to detail were clearly lacking. When I called to discuss the issue, Maria was dismissive and refused to speak with me directly. She stated, “I’ve already spoken to your husband (the co-signer)—he can tell you what we discussed,” insisting I come to the dealership in person. She repeatedly spoke over me, making a productive conversation impossible. Her unwillingness to engage respectfully made a stressful situation even worse. Thankfully, Finance Manager Aubrey Price stepped in and completely turned things around. He listened, acknowledged Maria’s mistakes, and worked diligently to resolve the issue. His professionalism and empathy were the only reason this experience didn’t escalate into a formal complaint. I also want to recognize General Manager Tony Yazbeck and Salesperson Amir, who were both fantastic throughout the process. They were courteous, helpful, and genuinely committed to customer satisfaction. If you choose to do business with Toyota of Rockwall, ask for Aubrey Price by name—and know that Tony and Amir are also great people to work with. But avoid Maria Valdez at all costs. Her dismissive attitude and lack of professionalism are not worth the stress. More

I'm a Toyota customer for life! ! Loved my experience at this location. Russell was amazing, his expertise and knowledge helped me with all the information I needed to make this tran ! Loved my experience at this location. Russell was amazing, his expertise and knowledge helped me with all the information I needed to make this transaction a smooth one! Aubrey in the finance dept. was great too! Such a great team. I appreciate y'all. More

Randy did a great job communicating the importance of completing my vehicles service needs on a timely basis. completing my vehicles service needs on a timely basis. More

Great customer service! Melvin was very helpful and patient with us in find a vehicle we love! Melvin was very helpful and patient with us in find a vehicle we love! More

Great and excellent service Great, excellent service and a team that loves his work and insists on completing the deal a team that loves his work and insists on completing the deal More

I had a great experience purchasing my car yesterday! The dealer was extremely patient and helpful throughout the entire process. He took the time to answer all my questions, explained everything clearly The dealer was extremely patient and helpful throughout the entire process. He took the time to answer all my questions, explained everything clearly, and made sure I was comfortable with my decision. I never felt rushed or pressured, and the whole experience was smooth and stress-free. I truly appreciate his professionalism and kindness — highly recommend! More

Very professional, friendly, time efficient, Knowledgeable, understanding, courteous, and caring. It's unbelievable How quickly things went. The care Package, maintenance plan is efficient, Knowledgeable, understanding, courteous, and caring. It's unbelievable How quickly things went. The care Package, maintenance plan is Outstanding! Thanks to ken, and Aubrey, and the greeters, and The whole staff of toyota who went Above and beyond to make our Buying experience pleasurable! God bless toyota of rockwall! More

Micky my service technician was great. Explained everything I was going to need to get new tires installed, recall serviced and let me know I was going to need a new battery. I explained w Explained everything I was going to need to get new tires installed, recall serviced and let me know I was going to need a new battery. I explained with the cost of the tires, mounting, balancing and alignment I would not be able to afford the battery he suggested as I was doing a move from Mississippi to Texas on the following Wednesday. My only disappointment was the tires weren't cleaned after being installed. They still had some kind of white substance coming out of the rim and the mounting dots were still on the tires. I've never had the tires look this bad when done at a dealership before. Disappointing More