Back

Toyota of Scranton

Scranton, PA

4.7
5,026 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
Contact Dealership

3400 N Main Ave

Scranton, PA

18508

Directions

By Type

Showing 5,026 reviews

April 11, 2022

The sales and finance departments are the best I have ever dealt with. Doug in sales is fantastic I have bought now my 6th toyota from Doug everytime is a flawless transaction Marco in finance the same I More

by Rob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Toyota of Scranton responded

Rob, Thank you for sharing your buying story. We are grateful you took the time to provide this feedback. Congratulations on your new vehicle. We are honored by your loyalty. Take care, MJ Preno VP Guest Experience mjpreno@tsofs.com

April 11, 2022

My purchasing experience at Toyota of Scranton was excellent! It was a really great experience. More

by BRUSHE21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Toyota of Scranton responded

BRUSHE21, We are delighted you had an excellent buying experience. Thank you for taking the time to let us know. Enjoy your new vehicle. Take care, MJ Preno VP Guest Experience mjpreno@tsofs.com

April 11, 2022

On March 11, 2022 the dealer supposedly changed the engine air filter (a charge of $79.99), two weeks later when I was changing the spark plugs, I pulled out the engine air filter that was at least a c More

by e.jurado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Toyota of Scranton responded

e.jurado, Thank you for taking the time to provide feedback on your recent service experience at our dealership. I am reaching out to learn more about your experience so I can appropriately address your situation. I was able to review your repair order. We changed the cabin air filter which you can access through the glove box. We recommended changing the engine air filter. Please feel free to call me directly at 570-702-8776. We appreciate your business and value you as a customer. I look forward to hearing from you. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 10, 2022

Great service. Excellent team of people that worked and helped me out. Thanks so much. More

by Swaters93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Toyota of Scranton responded

Swaters93, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 10, 2022

Staff was extremely friendly, they made sure that every concern I had was answered. They bar far went above and beyond my expectations. More

by DANALOVE87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Toyota of Scranton responded

Hi Dana, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 08, 2022

The car was done before the estimated time and the work was done well and timely. More

by jp1942
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Toyota of Scranton responded

jp1942, Thank you for taking the time to let us know about your service experience. We are delighted all went well. Take care, MJ Preno VP of Guest Experience mjpreno@tsofs.com

April 08, 2022

Well now it's #4. .Thanks again for another great experience. Never in my life have I purchased 2 vehicles within 10 days of each other. More

by CassieHayes92004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Toyota of Scranton responded

Cassie, You are on a buying streak! Thank you very much for returning and purchasing another vehicle with us. It means so much to the entire team. We wish you all the best. Take care, Mary Jo Preno VP Guest Experience

April 07, 2022

My second vehicle from this dealership. The service there is top notch as well as the selection. More

by SPALMER1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Toyota of Scranton responded

SPALMER1980, Thank you for taking the time to let us know about your recent visit to our dealership. We are delighted we earned 5 stars and all went well. We appreciate and value your business. Take care, Mary Jo Preno VP of Guest Experience mjpreno@tsofs.com 570.702.8776

April 05, 2022

My experience with Toyota of Scranton was excellent! Cory and Matt both were very helpful in my decision to lease my first car! More

by BEPPLERM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Toyota of Scranton responded

BEPPLERM, We are delighted you had an excellent buying experience with Corey and Matt. Enjoy your first car! That is fantastic. We wish you all the best and please know if you need us, we are here. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

April 05, 2022

came in for my first service on my new tacoma and the service people were very helpfull with some questions i had. Everyone was very professional More

by RICKDENMON
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

...
123
...