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Toyota of Scranton

Scranton, PA

4.7
5,489 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,489 reviews

April 18, 2022

Each time I go to Scranton Toyota the staff is always friendly, and the service is quick. Never a problem. More

by MDEMB
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 15, 2022

Toyota of Scranton has AMAZING customer service! They were friendly, accommodating and knowledgeable! I will recommend them to everyone I know! More

by BNKMILLER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Toyota of Scranton responded

Hi BNKMILLER, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 15, 2022

I traded in my 2015 Prius for a newer model which I was fortunate to find on the lot. I actually did not intend to make a trade that very day. I just went to see what I could find out about a trade-in. More

by Judy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Apr 15, 2022 -

Toyota of Scranton responded

Hi Judy, Thank you for taking the time to let us know about your buying experience. We are delighted you had such a wonderful time with our sales team and you are enjoying your 4th!!! Prius. Thank you for being a loyal Prius owner. We appreciate your recommendation and support. Take care, Mary Jo Preno VP of Guest Experience

Apr 16, 2022 -

Judy responded

Best wishes to all. :) Judy

April 14, 2022

The service department is very courteous and friendly. My vehicle's service was completed ahead of schedule and a minor issue I was experiencing with the key fob was resolved to my satisfaction. I highl More

by MBBW1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Toyota of Scranton responded

Hi MBBW1, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 14, 2022

Everyone was very friendly and accommodating. There was no unexpected bad surprises. I’ve been there before and I’ll still go back. More

by STINKERSTOMPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Toyota of Scranton responded

STINKERSTOMPER, Thank you for your loyalty to our dealership. The entire team appreciates you taking the time to let us know about your buying experience. We are delighted all went well. Enjoy your new vehicle. Take care. Mary Jo Preno VP Guest Experience mjpreno@tsofs.com

April 14, 2022

Very helpful,, respond quickly and made it easy to get me in my new vehicle. More

by TRICIAAD1972
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Wagner
Apr 14, 2022 -

Toyota of Scranton responded

Triciaad1972, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 14, 2022

They hide maintenance on my vehicle, and then tell me that it was my fault, I was never inform of that maintenance before. Tacoma with lest that 20000 miles And already telling me that it needs a fue More

by Sebastian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christine Shean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Toyota of Scranton responded

Hi Sebastian, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 570-702-8776 or simply reply to this email. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 13, 2022

Helpful Hardworking Above & beyond Great Easy Nice workers Customer service good Friendly Achieveable Short wait More

by SAKIAHAK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John foley
Apr 13, 2022 -

Toyota of Scranton responded

Hi SAKIAHAK, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 13, 2022

They got my vehi md in for service in a timely manner and didn't push other services on me but did inform me. More

by parrysescapes
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Toyota of Scranton responded

parrysescapes, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 13, 2022

This experience was smooth, very friendly salesman Joe “Jr” helped me out. I was in the car that night. More

by TAYLORSMAMA3311
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
Apr 13, 2022 -

Toyota of Scranton responded

Hi Taylorsmama3311, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

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