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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,476 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,476 reviews

March 11, 2022

No matter who is working the desk, everyone has always been friendly and helpful to me. More

by JLCAREY68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny Vegas (nickname)
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Mar 22, 2022 -

Toyota of Scranton responded

Hi JLCAREY, we are thrilled you had an outstanding experience with us. Thank you for taking the time to post your review. Take care. Warm regards, Mary Jo Preno, Vice President Guest Experience

March 11, 2022

Oil change at 10000 miles. Good service. Wait was a little bit long but okay. More

by DJM119
Recommend Dealer
Yes
Employees Worked With
Kevin Cloud
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2022 -

Toyota of Scranton responded

Hi DJM119, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

March 10, 2022

I had an excellent experience at this dealership with no pressure from any of the salesmen or finance department. More

by BRYANGRUPP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2022 -

Toyota of Scranton responded

Hi Bryan, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. There is no need for our guests to feel pressured. We want you to feel at ease and comfortable. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

March 10, 2022

I’m happy with them yes a few small mistakes over the years but overall happy More

by NEIL_J_JORDAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2022 -

Toyota of Scranton responded

Hi Neil, we are thrilled you had an outstanding experience with us. Thank you for taking the time to post your review. Take care. Warm regards, Mary Jo Preno, Vice President Guest Experience

March 09, 2022

Excellent service. Salesman and finance specialist were personable, honest, and answered all questions. The salesman was responsive and kept me updated at all times dur More

by ANGELGRD21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Higgins
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Mar 09, 2022 -

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton

March 09, 2022

The best. Everyone is so helpful and friendly. This is my 4th Toyota. I wouldn't go anywhere else. More

by MCM126
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Jo Preno, Maxx Broden
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Mar 09, 2022 -

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton

March 09, 2022

I went in there with low Expectations the dealer was really nice and kind the finance expert worked with me he was very good and I walked out there very happy on a positive note thank you More

by DANIELVOROZILCHAK8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2022 -

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton

Mar 09, 2022 -

DANIELVOROZILCHAK8 responded

How do I get to tank Jordan I am Marco for the great experience out of Toyota I went in there with a low expectations came out of there on a positive note very happy enable to get to work couldn’t ask for anything better than that thank you Toyota

March 08, 2022

Our sales person John D took his time and listened to what we needed in a vehicle and made our dream come true . More

by yard31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Delangelo
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Mar 22, 2022 -

Toyota of Scranton responded

Hi yard31, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

March 08, 2022

Excellent service! Everyone is always so helpful and nice. Couldn’t recommend this dealership more! More

by A.ZINTEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Ellis
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Mar 09, 2022 -

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton

March 08, 2022

Service good , the people is very friendly , I like the attention and professional the your team More

by JOSHAMI71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Elli
Report | Print
Mar 09, 2022 -

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton

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