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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,657 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,657 reviews

December 16, 2021

Good experience and was taken care of, amad and marco made sure we were taken care of. More

by zack
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Wasal
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2021 -

Toyota of Scranton responded

zack, thank you for sharing your input on your recent buying experience. Our team makes every effort to provide all our guests with the best experience at every visit. Our goal is to score 5 stars at your next visit. Thanks again. Take care.

December 16, 2021

They keep you updated on items on your vehicle that will soon need service and explain why. More

by SMLAMBERT717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
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Dec 17, 2021 -

Toyota of Scranton responded

SMLAMBERT717, yes, that is what our service writers do for our guests. We strive to make sure your vehicle is safe and sound. Thanks for taking the time to share your feedback on your visit. All the best. Take care.

December 16, 2021

My service person Chris took great care of my needs and got me in and out within one hour. More

by TRESSLAR55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris , Joe Mercado Jr
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Dec 17, 2021 -

Toyota of Scranton responded

Tresslar55, we all appreciate you sharing your service story. That is fantastic you had such a short wait time. That is our goal. Thanks again. Take care.

December 15, 2021

People are friendly and give good service. Services are expensive though. Texting feature is nice. More

by tara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2021 -

Toyota of Scranton responded

tara, we are delighted you enjoy servicing your vehicle at our dealership. Thank you for taking the time to let us know your feelings. We appreciate the opportunity to work with you. Take care.

December 15, 2021

Been dealing with same dealership for years, Always on the ball with everything you need or they have to do More

by DAPHNEY1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
Other Employees : Joe Gatto, Jeffrey Felkowski
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Dec 16, 2021 -

Toyota of Scranton responded

Many thanks, DAPHNEY1, for your thoughtful comments regarding our dealership. The team is grateful you took the time to share your comments. Thanks again. Take care.

December 15, 2021

Great service when I come in there Everyone is great and goes out of their way to make you comfortable while you wait Ive always had excellent service at Toyota I will continue to recommend your deal More

by LORIJO.RYAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Cali
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Dec 16, 2021 -

Toyota of Scranton responded

Lorijo, our team appreciates you taking the time to share your input regarding your service experience. We are delighted all went well at your visit and look forward to working with you at future visits. Thanks again.

December 14, 2021

He was very knowledgeable, friendly and helpful. But that took me almost 3 hours to wait. More

by TANG1025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
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Dec 15, 2021 -

Toyota of Scranton responded

Tang1025, thank you for sharing your service experience with us. We apologize for the longer than necessary wait time. Our service team is focused on improving guest wait time. some days are better than others depending on situations. Again, we appreciate the opportunity to service your vehicle, and hope you will continue to do so. Take care.

December 14, 2021

Great service and attention paid to your vehicle. Representative is very professional and always updating you when you can anticipate your service will be completed More

by RTEZZANO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2021 -

Toyota of Scranton responded

RTEZZANO, our service team is focused on guest wait time and guest updates. We do understand how valuable your time is and how you want all the information regarding your visit. Thank you for sharing your comments. It is appreciated. Take care.

December 14, 2021

Very professional staff, who are very knowledgable and accomodating to your needs and your time. When you leave, you know that your vehicle is safe and that you will not become stranded during the winter More

by CAREM511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras, Alan Aimer
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Dec 15, 2021 -

Toyota of Scranton responded

Thank you CAREM511, we appreciate you taking the time to let us know all about your service visit. We are delighted you enjoy working with our service team. Your safety is our top priority. Thanks again. Take care.

December 14, 2021

It was a great Service! Great service! Great service! Great service! Great service! Great service! More

by BRITTANYBUCK42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Alan Aimer, Travis Langlois, Curt Manck
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Dec 15, 2021 -

Toyota of Scranton responded

Thank you Brittany for taking the time to let us know about your service experience. We appreciate it. Take care.

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