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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,471 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,471 reviews

February 11, 2021

Terrible 2 months after first reporting problem, 3 visits to the dealership to work on the problem, back and forth pick-up and drop offs, last visit left it there overnight left and the problem is s More

by J........
Recommend Dealer
No
Employees Worked With
Kacie Kuchinskas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MJ Preno
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February 11, 2021

excellent service , as always from start to finish. Alan was polite, courteous and kept me updated the entire time. Follow up call as well . Outstanding More

by BELLACAPALONGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2021 -

Toyota of Scranton responded

Bellacapalongo, Your service advisor, Alan, wants you to be happy to service your vehicle at our dealership. We are here to serve you. Thank you for letting us know about your experience and for the 5 stars!!! It means so much. Take care.

Feb 12, 2021 -

BELLACAPALONGO responded

Always Great Service at Toyota of Scranton

February 10, 2021

Much better experience second time around. Joe Jr. is great and I recommend him to anyone! Still have to schedule my remote start but happy all around. More

by MOLLIEMLL95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski
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Feb 10, 2021 -

Toyota of Scranton responded

Great news Molliemll95! We are happy to know Joe,Jr. was so helpful and you are now in a new vehicle. Enjoy. Please give us a call so we can schedule the installation of your remote starter. We appreciate the perfect, 5 star rating. Take care and we will see you soon.

February 10, 2021

Toyota of Scranton's service department has courteous and conscientious service advisors on staff. I recently had 2 emergency visits, and they were taken care of in a timely manner. A real nice place to d More

by KINGSLEYE1304
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen, Ed, Jason, Bria
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Feb 10, 2021 -

Toyota of Scranton responded

Kingsleye1304, sorry to hear you had 2 emergency visits to our service department. We hope all is well at this point, and your vehicle is up and running as it should. Thank you for your top rating and lovely compliment on our business. We are here to help. Take care and be safe.

February 10, 2021

Courteous service people.Dent and paint was done Courteous service people. Dent and paint was done correctly. Job was done in a reasonable amount of time. They sent estimate and bill directly to More

by BARBSOYA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bernadine Welcome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2021 -

Toyota of Scranton responded

Barbsoya,we are thrilled to know all went well with your visit to our Collision Center. Thank you for letting us know. We all appreciate the 5 star rating. Take care.

February 10, 2021

Service was good Very satisfied was done in timely manner they were all friendly to me in the future I will buy another Toyota thank you More

by LISAMICHALIK1612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2021 -

Toyota of Scranton responded

Thank you, Lisamichalik1612, for taking the time to review your recent service visit. We are so happy all went well. The 5 star rating is greatly appreciated. Take care.

February 10, 2021

Very friendly and a great place to go to! Met all my needs on a vehicle I wanted. Great experience all around! Would buy from them again! More

by JERZIGIRL26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Felkowski
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Feb 10, 2021 -

Toyota of Scranton responded

Thanks Jerzigirl26, for the awesome rating and your recommendation. Enjoy your new vehicle. Take care.

February 10, 2021

These guys got me a great deal, and gave me a great price on my trade in. They explained everything very well and answered every question I had extremely well!! Thanks!! More

by MRREAPERXX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski
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Feb 11, 2021 -

Toyota of Scranton responded

MRREAPERXX, Enjoy your new vehicle. Thank you for the top rating. We are thrilled you had an awesome experience. Thanks again. Take care.

February 10, 2021

Very professional and helpful. Worked with my price range and made sure I was satisfied with the vehicle. I would recommend anyone to shop here. More

by HARDINGN2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
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Feb 10, 2021 -

Toyota of Scranton responded

Hardingn2001, thank you for taking the time to let us know about your buying experience. We are thrilled you were able to find a vehicle that suits your needs. Enjoy. We are also so happy you recommend our dealership. That means so much. Thanks again. Take care.

February 09, 2021

I have to say i am always please with the level of concierge services that the dealership provides. From the unbelievably clean drive in area to the welcoming reception from the staff. I will not get More

by MAYMICHAEL40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2021 -

Toyota of Scranton responded

Maymichael40, We strive to provide our guests with a clean, welcoming environment. We make every effort to maintain a safe environment especially with the current situation happening in our world. Every day our goal as a team, is to exceed our guests' expectations...we are thrilled that was the case in your situation. Thank you for taking the time to let us know how we did at your visit. We are delighted to earn 5 stars. Be well.

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