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Toyota of Scranton
Scranton, PA
4,982 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 4,982 reviews
June 02, 2020
I purchased a 2012 Toyota Tacoma and the interior door panels were chewed by a dog. When I pointed this out to the sales manager he said he would replace them. This was a month ago and I have yet to hea panels were chewed by a dog. When I pointed this out to the sales manager he said he would replace them. This was a month ago and I have yet to hear from Toyota of Scranton. More
by MATT
Verified CustomerEmployees Worked With
Helpful June 02, 2020
Efficient timely and professional Took car immediately wait time was good, they fixed my one issue only thing was they usually wash the car and didn’t this time Took car immediately wait time was good, they fixed my one issue only thing was they usually wash the car and didn’t this time More
by BOOMERBISH
Employees Worked With
Steve dudachik
June 02, 2020
The customer service is the absolute best! Great communication. Contactless service provided during the quarantine. Super easy transaction considering all the restrictions that were in place. Joe Me communication. Contactless service provided during the quarantine. Super easy transaction considering all the restrictions that were in place. Joe Mercado Jr. is professional, attentive and courteous. He makes the car buying process enjoyable every time! Highly recommend him and all the folks here :) More
by tcarrubba71
May 31, 2020
I have the best experience buying my first vehicle they help in every step for me to get it in first place great courtesy from sales dept also from service dept and others!!! Thank you for My Toyota CHR help in every step for me to get it in first place great courtesy from sales dept also from service dept and others!!! Thank you for My Toyota CHR More
by JOSSY.SR
May 30, 2020
My husband and I recently bought two vehicles here. We highly recommend this dealership. Rich LaRussa is wonderful to deal with as are all of the team here. Rich got us the best deal and a great interest highly recommend this dealership. Rich LaRussa is wonderful to deal with as are all of the team here. Rich got us the best deal and a great interest rate. We won't be going anywhere else for our next purchase or trade in. Sincerely The Talarico's. More
by Joe and Jen Talarico
May 29, 2020
Great service considering the circumstances, COVID Richard LaRussa and Jenna Sledzinski did great job. Process was quick and easy. Certified is the best deal. Warranty's are amazing. Love my new Highla Richard LaRussa and Jenna Sledzinski did great job. Process was quick and easy. Certified is the best deal. Warranty's are amazing. Love my new Highlander More
by April
May 29, 2020
After Purchase Issue I had an issue with my vehicle and was very stressed out as an essential worker during pandemic. James Brown met my concern with the utmost pr I had an issue with my vehicle and was very stressed out as an essential worker during pandemic. James Brown met my concern with the utmost professionalism, patience and follow thru ! Thank you James ! You were my hero that day !! More
by scon4
Employees Worked With
May 28, 2020
All of the staff are friendly and professional. Our All of the staff are friendly and professional. Our online purchase experience was just as successful as when we were inside 3 yrs ago! Toyota of Scr All of the staff are friendly and professional. Our online purchase experience was just as successful as when we were inside 3 yrs ago! Toyota of Scranton is the best in PA! More
by jstko2
May 28, 2020
Buying my vehicle was pretty easy. Didn't actually take that long either. Now,the vehicle needed an oil change, which they offered free of charge the following day. Took it in, dropped my keys off with that long either. Now,the vehicle needed an oil change, which they offered free of charge the following day. Took it in, dropped my keys off with the guy I worked with buying the vehicle... And they lost my car. 3hrs of waiting, just to be told they have no idea what I was talking about in the service center. A gentleman behind the counter and myself had to walk the whole garage bay to find my car, which by the time we walked up, was only just finishing its oil change. Would buy again, but will NEVER go for service. More
by SCOTTKG22
May 28, 2020
pandemic experience Buying a car via phone, email and electronic signatures was challenging, to say the least. The people at Toyota of Scranton were as helpful and accomm Buying a car via phone, email and electronic signatures was challenging, to say the least. The people at Toyota of Scranton were as helpful and accommodating as can be given the sales environment due to the pandemic. Very seamless transaction. More
by JEARYES
