Toyota of Scranton

JAMES BROWN IS THE REASON WHY I COME BACK. Service manager James brown is a great guy who makes sure the customer comes first. Beware of sales because I was sold a Lexus that end up needing a n Service manager James brown is a great guy who makes sure the customer comes first. Beware of sales because I was sold a Lexus that end up needing a new engine or rebuild. What I will say is sales in my opinion is shady but the service department is number 1 in my book. James Brown went above & beyond to get the Lexus fixed but the work that service did was over $3,000 (Note) nothing came out of my pocket, Toyota ate the bill. The Lexus check engine kept coming back on. So what Toyota did was buy the car back, paid off the bank and gave me another selection in that same price range which I settled for a Toyota Camry. Wish I could've gotten another Lexus but I was just fed up with the process of my credit having to be ran again which my score went down more in order for me to get the Toyota. (Wasn't happy about that!) I will say that Toyota gave me a loaner pickup while they was trying to fix the Lexus. The Camry runs 100% so far in the 5 days I had it but I still wish I was able to have another Lexus! Big difference in the Luxury aspect. Would I buy another car at Toyota? Probably, knowing that service is top of the line! THEY WILL TAKE CARE OF YOU! In sales there's a young kid that looks like a fake Steven Segel😂 I don't know his name but he seems to not care much weather you buy a car or not. And I have a hand held scanner and when I hooked it up to the Lexus when I got it home it showed that the check engine light was cleared that same day. Not blaming anyone but just seemed odd that it was cleared the day I set the appointment to purchase the vehicle. More

Joe is cool. Joe did help out with the buying process, I changed my 3 stars to 4 stars because I do realize that he has many other task other than sales. Keep up t Joe did help out with the buying process, I changed my 3 stars to 4 stars because I do realize that he has many other task other than sales. Keep up the good work Jr. More

Very Good This dealership works to ensure that the customers are satisfied. They seek to provide customers with excellent service and are attentive to the custo This dealership works to ensure that the customers are satisfied. They seek to provide customers with excellent service and are attentive to the customers' needs. More

5000! Mile checkup and also a recall on airbag They are very friendly at Toyota and went out of there way to schedule both jobs done the same day so I wouldn’t be inconvenienced They are very friendly at Toyota and went out of there way to schedule both jobs done the same day so I wouldn’t be inconvenienced More

Professional and accommodating Prompt service, took care of problem. Made sure I was satisfied . Professional and helpful. Treated me like family. Answered all of my questions in Prompt service, took care of problem. Made sure I was satisfied . Professional and helpful. Treated me like family. Answered all of my questions in timely manner. More

Warranty work. Everyone was very cooperative and polite everyone says hello can I help you. The coffee and snacks were a nice touch until the cafe opens. Everyone was very cooperative and polite everyone says hello can I help you. The coffee and snacks were a nice touch until the cafe opens. More

Good dealership with great personnel The problem with my car was fixed fast and i trust the service department. Scheduling service was easy and i enjoy being able to drop off my vehicle t The problem with my car was fixed fast and i trust the service department. Scheduling service was easy and i enjoy being able to drop off my vehicle the night before. More

Very easy and smooth transition. Toyota of Scranton is always able to work with me. Chris Wagner makes it work for me. I have been working with him for 4 leases and I hope he doesn’ Toyota of Scranton is always able to work with me. Chris Wagner makes it work for me. I have been working with him for 4 leases and I hope he doesn’t leave. More

Just Ok The check in process is less than desirable. Once inside the building, it seems like there should be a queue rather than just leaning against the wal The check in process is less than desirable. Once inside the building, it seems like there should be a queue rather than just leaning against the wall praying that no one decides to cut the line. Everyone is incredibly busy clicking away on the computer. Others seem to be walking around. More

new car checkup personnel courteous and knowledgeable - the wait time was less than expected plus I got to watch the Do It Yourself channel! Clean comfortable wait personnel courteous and knowledgeable - the wait time was less than expected plus I got to watch the Do It Yourself channel! Clean comfortable waiting area More