Toyota of Scranton

Still having problems with getting additional add ons instal I felt that buying this used truck was not as important as if I had bought new. I have bought 5 Toyotas in my life time. Joey M Jr was good to work wi I felt that buying this used truck was not as important as if I had bought new. I have bought 5 Toyotas in my life time. Joey M Jr was good to work with concerning transfer of extras on my old truck to my new truck but failed to return my calls me concerning status of ordered parts. To be fair someone else did call me. Since I bought this truck I have found a rust spot that you can only see once you drop the tail gate, something I didn't do prior to buying the truck. Also found 2 of the door handles stick open More

BONUS The scheduled repair was done on time and at a fair price. One item that was not on tap for that morning was discovered and promptly adjusted. Cost e The scheduled repair was done on time and at a fair price. One item that was not on tap for that morning was discovered and promptly adjusted. Cost estimates for the more serious problems were complete and done in detail. More

Used to be good I have been a loyal customer of Toyota for years. In the past 5 years I've purchased a 2014 highlander, a 2014 Ford f150 supercars EcoBoost, and jus I have been a loyal customer of Toyota for years. In the past 5 years I've purchased a 2014 highlander, a 2014 Ford f150 supercars EcoBoost, and just recently a 2015 jeep wrangler. I've referred 4 people, 2 of which paid cash for a Corolla and aTacoma. Toyota of scranton was absolutely great with the first 2 but the third has been different from day one. when I purchased the jeep I was told it came with a hard top, but the manager said it must be in the back and I'de be contacted to pick it up. the next day when I didn't hear from them I called and they said they made a mistake and shouldn't have been told it came with one. that's a 2 thousand dollar mistake I just ate because all my previous experiences have been so good. I bought a warranty with my jeep for an additional 3k. the manager told me the warranty was so good that if I got a flat tire it was covered. 2 weeks ago my jeep started experiencing a death wobble when hitting potholes. they told me to have it there 730am the day after Easter. that Monday we called a few times for updates since I needed the jeep back for work Tuesday and every time was told. "they are still working on it". finally at 530 when my wife called again she was told "the guy that works on jeeps isn't here today so no one looked at it". I let that slide and the next day they finally called and said we looked it over and there is nothing wrong with it . there obviously was and these people didn't want to be bothered. I took it to kost, and they found the problem to be the steering stabilizer within 20 minutes. the jeep has been fine since. due to their laziness and lying, I won't be doing business there anymore. More

Not happy with scheduling & confused on coverage plan a bit disappointed waiting in line to drop off vehicle at 9 am....is it common practice to tell everybody to bring their vehicles in at 9am??? What a bit disappointed waiting in line to drop off vehicle at 9 am....is it common practice to tell everybody to bring their vehicles in at 9am??? What is the use of even scheduling an appointment??? Also, i’m now confused at the extra warranties i purchased with my certified 2017 tundra because i wanted to get a windshield chip repaired. Toyota of Scranton didnt have their contact available, so i tried getting it done elsewhere. I had many problems with the Protectus plan & left several messages with Toyota of Scranton financial & service and got nothing but answering machines and not 1 call back—-note: i fixed the chip myself instead of dealing with the headaches. Also, car wash wasnt done (probably because i had stuff in bed) & next service sticker not placed on windshield More

Painless They were very easy going and easy to work with! I will be back again down the line for my next vehicle. I will also suggest others to go there for t They were very easy going and easy to work with! I will be back again down the line for my next vehicle. I will also suggest others to go there for their purchases as well! More

Pleased Aldough i. Didn’t buy a new Toyota. I did buy a used Nissan pathfinder. I dealt with Tom Rogari who was very courtious. Knowledgeable and profession Aldough i. Didn’t buy a new Toyota. I did buy a used Nissan pathfinder. I dealt with Tom Rogari who was very courtious. Knowledgeable and professional. He then introduced me to Howard Sweeny Who also was very professional knowledgeable and courtious both employees explained the different programs and financial possibilities to make my purchase pleasurable no nonsense. I will recommend. Toyota of scranton More

Received professional service My car was taken in at the scheduled appointment time. Tiffany ensured that my service was completed in a timely manner. She kept me informed of the My car was taken in at the scheduled appointment time. Tiffany ensured that my service was completed in a timely manner. She kept me informed of the process of the service throughout my wait period. More

Great Experience Great (and quick) buying experience at Toyota of Scranton. We found a vehicle online, asked to test drive it, seemed like a great vehicle and the sale Great (and quick) buying experience at Toyota of Scranton. We found a vehicle online, asked to test drive it, seemed like a great vehicle and the sale and trade in process was easy. I’d purchase from here again. See Bryan Matarese for sales, he’s honest and knowledgeable. More

Jeffrey made us feel very welcome he was very patient and we Jeffrey and Marco made us feel extremely welcome they were both very patient answering all of our questions and gave us a complete instructional tour Jeffrey and Marco made us feel extremely welcome they were both very patient answering all of our questions and gave us a complete instructional tour on how our car operates. They both made sure we were hundred percent satisfied with our vehicle. Couldn't have been more impressed and grateful. We will definitely purchase our next car here! More

Satisfaction! Very happy with Toyota. Absolutely no pressure at att, sales associate Tom Rogari, was great ,made me feel like I've know him forever, very friendly,v Very happy with Toyota. Absolutely no pressure at att, sales associate Tom Rogari, was great ,made me feel like I've know him forever, very friendly,very professional. The entire Toyota team from sales to finance were great! More