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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,045 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,045 reviews

May 30, 2024

I have never had a bad experience with Toyota of Scranton and it continues. Had another issue with my new right rear tire and scheduled a same day appointment. John got right to the problem and had me in and More

by MCCORMICK0425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Toyota of Scranton responded

MCCORMICK0425, Thank you for your wonderful review! We're thrilled to hear that you've consistently had positive experiences with Toyota of Scranton. It's great to know that John and our team were able to promptly address the issue with your tire and get you back on the road within a few hours. Your satisfaction is our top priority, and we appreciate your continued trust in us. Thank you for choosing us, and we look forward to serving you again in the future! Warm regards, Customer Experience Team Toyota of Scranton

Helpful
May 30, 2024

I have completed this, already on 5. 16.24. Stephanie Jones service advisor name, She was friendly, accomodating, receptive to my concerns. I would request her again, Thanks... More

by OLSTER.LARRY0815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Toyota of Scranton responded

OLSTER.LARRY0815, Thank you for your positive feedback! We're delighted to hear that Stephanie Jones provided you with friendly and accommodating service while being receptive to your concerns. We'll be sure to pass along your kind words to her. We look forward to serving you again, and we'll be happy to arrange for Stephanie to assist you in the future. Thanks again! Take care, Service Team Toyota of Scranton

Helpful
May 29, 2024

Honest and knowledgeable. Treated with respect. A great experience. Wonderful lounge area. John explained so i could understand... More

by TOLSZE7480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Toyota of Scranton responded

ChatGPT Dear TOLSZE7480, Thank you for your kind review! We’re delighted to hear that you had a great experience with us and that you found our team honest and knowledgeable. Treating our customers with respect is a top priority, and we’re pleased that John was able to explain everything clearly for you. We’re also glad you enjoyed our lounge area. If there’s anything else we can assist you with, please feel free to reach out. Best regards, Service Team Toyota of Scranton

Helpful
May 29, 2024

They went out of their way to get the car I wanted! They were prompt calling me and stating rhey found the car. More

by BARB_LANDON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Mihal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Toyota of Scranton responded

Dear BARB_LANDON, Thank you for your wonderful review! We're so glad to hear that we could find the car you wanted and that you were pleased with our prompt communication. Going out of our way to meet your needs is what we strive for, and we're thrilled that you had a positive experience. If there's anything else we can assist you with, please don't hesitate to let us know. Best regards, Sales Team Toyota of Scranton

Helpful
May 29, 2024

We would definitely shop at your dealership again. Very pleased. Thank you once again. The Erbs More

by MECKLES64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramone
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May 29, 2024 -

Toyota of Scranton responded

ChatGPT Dear MECKLES64, Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience at our dealership. It was our pleasure to assist you, and we're delighted that you're very pleased with our service. We look forward to welcoming you back in the future. If there's anything else we can do for you, please don't hesitate to reach out. Best regards, Guest Experience Team Toyota of Scranton

Helpful
May 28, 2024

Huge help. They really provided quality customer service. I would definitely recommend my friend to this dealership. More

by RAFAELSEFERINO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The gentleman who owns the dealership
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May 28, 2024 -

Toyota of Scranton responded

RAFAELSEFERINO, Thank you for your wonderful review! We're thrilled to hear that you received quality customer service and that our team was a huge help. Your recommendation means a lot to us, and we look forward to assisting you and your friends in the future! Warm regards, Sales Team Toyota of Scranton

Helpful
May 28, 2024

Everyone is so professional and courteous. The waiting area and snack bar are great although the wait is never very long! More

by BSMITH68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Toyota of Scranton responded

ChatGPT Dear BSMITH68, Thank you for your kind review and for being a verified customer! We're delighted to hear that you found our team professional and courteous. It's also great to know you enjoyed our waiting area and snack bar. We strive to make every visit comfortable and efficient, so we're glad your wait times have been short. Your positive feedback is much appreciated, and we look forward to continuing to provide you with excellent service. Best regards, Service Team Toyota of Scranton

Helpful
May 28, 2024

This dealership is friendly, professional, timely clean and they give you snacks. They also will transport you to the local shopping centers if you don't want to sit and wait. Definitely recommend! More

by REBECCAWALKER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Toyota of Scranton responded

REBECCAWALKER7, Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience at our dealership. Our team takes great pride in providing friendly, professional, and timely service in a clean environment. We're also glad you enjoyed the snacks and found our shuttle service to local shopping centers convenient. Your recommendation means a lot to us, and we appreciate you taking the time to share your feedback. We look forward to serving you again in the future! Best regards, The Toyota of Scranton Team

Helpful
May 25, 2024

Was a pleasant experience. David was very helpful with getting my service setup for the day. More

by EPS1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Toyota of Scranton responded

Thank you, EPS1955, for your review and for being a verified customer! We're pleased to hear that you had a pleasant experience and that David was helpful in setting up your service for the day. We appreciate your feedback and look forward to serving you again at Toyota of Scranton! Warm regards, Service Team Toyota of Scranton

Helpful
May 25, 2024

Working with John at the service department has been a great experience. They listen to my concerns and work on my vehicle in a timely manner. More

by JILLMCGRADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Toyota of Scranton responded

JILLMCGRADY, Thank you for sharing your positive experience with our service department! We're delighted to hear that John and the team were attentive to your concerns and provided timely service for your vehicle. Your feedback is greatly appreciated, and we look forward to assisting you again at Toyota of Scranton! Warm regards, Service Team Toyota of Scranton

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