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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,049 Reviews

3,049 Reviews of Toyota of Scranton - Service Center

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August 30, 2022

I purchased a Tacoma that was a prior lease vehicle. The previous owner installed the incorrect sized tires. I told my salesman Jordan Printz of the discrepancy. He informed me that the dealership wi More

by JOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin Turano
Aug 30, 2022 -

Toyota of Scranton responded

Hi Joe, Thank you for taking the time to let us know about your recent situation with your vehicle and the tires. We understand mistakes will happen and our goal is to resolve any problem quickly. We are delighted this situation went well and you now have what you need. That is the most important part. We are also happy to know both Jordan and Benjamin were very accommodating. Thanks for sharing those details. We value you as our customer and value your business. Thank you, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

August 29, 2022

Excellent service every time at Toyota of Scranton. Very professional in their interaction with customers. More

by MVCRUCIANI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Toyota of Scranton responded

MVCRUCIANI, Thank you for taking the time to let us know about your recent service visit to our dealership. We are happy to know all went well at your visit. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

August 29, 2022

Enjoyable each time I have a service appointment. I have had nothing but a great experience. More

by STEVE.SCHOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Toyota of Scranton responded

Hi Steve, Thank you for taking the time to offer your feedback on your recent service visit. I am happy all went well and you really enjoy servicing your vehicle at our dealership. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience

August 27, 2022

I waited 5 hours to have my truck completely misdiagnosed. Very disappointed. Fixed it myself for a fraction of the cost. They will never see me again. Shame on you. More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kacie Greico
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2022

I'm very happy with the service, but the wait is too long -- app. 2 hrs. More

by DDNOLL77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Aug 29, 2022 -

Toyota of Scranton responded

DDNOLL77, Thank you for taking the time to let us know about your recent service visit to our dealership. We are happy to know all went well at your visit. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

August 27, 2022

Scranton Toyota. ..fast, efficient, and friendly service. Clean facility with great people all around. Thank you! More

by ROBVMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Cali
Aug 29, 2022 -

Toyota of Scranton responded

ROBVMD, Thank you for taking the time to let us know about your recent service visit to our dealership. We are happy to know all went well at your visit. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

August 26, 2022

Very knowledgeable and easy to work with. He answered all my questions and made sure all of my issues were handeled. More

by DVALENTI0417
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Toyota of Scranton responded

DVALENTI0417, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

August 26, 2022

The problem I originally came in for was still an issue when I left the parking lot. The front wheel test stated both tires were filled to capacity. The left tire continues to Display 26.. More

by SUSANLEVIN212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Wallace
Aug 26, 2022 -

Toyota of Scranton responded

SUSANLEVIN212, I am sorry to hear you still have an issue with your tires. I am going to have your service advisor reach out to you to make another appointment to check your tire. In the meantime, if you need to discuss this further please call me at 570.702.8776. Take care, Mary Jo Preno

August 26, 2022

AJ Wallace is the man. He went above and beyond to help me out in service. More

by Ahmad Wasal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

Toyota of Scranton responded

Ahmad Wasal, Thank you for taking the time to offer feedback on your recent service visit. I am thrilled AJ and Kacie were so helpful and all went well. Take care, Mary Jo Preno Vice President of Guest Experience

August 26, 2022

Toyota of Scranton was a joy to work with as always. They were prompt efficient and extremely knowledgeable. More

by CRICHARDS80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justyn Richards , Travis Langlois, Curt Manck
Aug 29, 2022 -

Toyota of Scranton responded

CRICHARDS80, Thank you for taking the time to let us know about your recent visit to our dealership. We are happy to know all went well at your visit. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

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