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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,049 Reviews
Call Service Center (570) 740-3457

3,049 Reviews of Toyota of Scranton - Service Center

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July 19, 2022

Toyota of scranton is a good place and they have a good service. Very nice More

by YESILOVEGOD27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Travis Langlois, Curt Manck
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Jul 19, 2022 -

Toyota of Scranton responded

YESILOVEGOD27, Thank you for taking the time to share your thoughts regarding your recent SERVICE experience. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 19, 2022

All done right and on time. Worth the piece of mind to go to the Dealer vs. other service people. Thanks More

by MDLoughman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2022 -

Toyota of Scranton responded

MDLoughman, Thank you for taking the time to share your thoughts regarding your recent SERVICE experience with Stephanie. She is all about providing the best experience during your service visit. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 18, 2022

Excellent customer service! Stephanie Jones always makes my experience a pleasant one. I know my Highlander is in good hands at Toyota of Scranton. Thank you. More

by CGIORDANO714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2022 -

Toyota of Scranton responded

CGIORDANO714, Thank you for taking the time to share your thoughts regarding your recent SERVICE experience with Stephanie. She is all about providing the best experience during your service visit. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 18, 2022

Great service with Spanish translation for the Hispanic customer to understand the service and purchase and all great people. More

by JENNIFERROSARIO7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2022 -

Toyota of Scranton responded

Hi Jennifer, Thank you for taking the time to share your thoughts regarding your recent SERVICE experience. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

Jul 18, 2022 -

Toyota of Scranton responded

Jennifer, Thank you for taking the time to share your thoughts regarding your recent SERVICE experience. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 15, 2022

Always a good experience with the service department. Listens to the customer, explains thoroughly, and very friendly. What else could one ask for! More

by LCNOLDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
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Jul 18, 2022 -

Toyota of Scranton responded

Hi LCNOLDY, Thank you for taking the time to share your thoughts regarding your recent SERVICE experience. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 14, 2022

Doug Stahl was very best he knew the product and was very professional. I will send my close friend Dave to Scranton for his new car or truck? More

by R4851S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2022 -

Toyota of Scranton responded

R4851S, Thank you for taking the time to share your thoughts regarding your recent sales experience. We are thrilled you enjoyed working with Doug, and will recommend our dealership to your friends. We strive to provide an exceptional guest experience and we are so happy you are pleased. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 14, 2022

Fast service in and out in 20 minutes. 10,000 mile service, clean waiting area. More

by LENNYDEL5291
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Wallace
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Jul 14, 2022 -

Toyota of Scranton responded

LENNYDEL5291, Thank you for taking the time to share your thoughts regarding your recent SERVICE experience. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 12, 2022

The Saturday service option is great. The service man kept me informed of my vehicle with a video. More

by ROBINERCHINGER
Recommend Dealer
Yes
Employees Worked With
Nil listed
Report | Print
Jul 12, 2022 -

Toyota of Scranton responded

Hi ROBINERCHINGER, Thank you for taking the time to share your thoughts regarding your recent SERVICE experience. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. That is why we offer Saturday service appointments. It is all about our guests! We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 12, 2022

Chris was really great he let me k is everything that was going on all that I needed to be done. More

by ROBBINSD2573
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Jul 12, 2022 -

Toyota of Scranton responded

ROBBINSD2573, Thank you for taking the time to share your thoughts regarding your recent SERVICE experience. We are delighted you enjoyed working with Chris. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 12, 2022

The were very fast and very pleasant they even got me a breakfast sandwich and a coffee More

by JTRISR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2022 -

Toyota of Scranton responded

JTRISR, Thank you for taking the time to share your thoughts regarding your recent SERVICE experience. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

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