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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,952 Reviews
Call Service Center (570) 740-3457

2,952 Reviews of Toyota of Scranton - Service Center

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March 31, 2022

The people at the service center are very helpful and informative, always keeping you up to date on the service of your car. More

by BARBPACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2022 -

Toyota of Scranton responded

Hi Barb, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

March 28, 2022

The service was really fantastic our service girl was awesome I highly recommend the place More

by kim_a_glaush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2022 -

Toyota of Scranton responded

Kim, Thank you for taking the time to let us know about your service visit. We are delighted you enjoyed working with Kacie. We appreciate your business and we value you as our customer. Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com 570.702.8776

March 27, 2022

Great service. Staff are very professional and accommodating. Waiting area is comfortable and the wait was not long at all. More

by ksoph1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2022 -

Toyota of Scranton responded

ksoph1, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

March 27, 2022

Professional and up front with what I needed. Explained what was needed before any work was done More

by PEACH_2446
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2022 -

Toyota of Scranton responded

Hi PEACH_2446 , Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

March 23, 2022

Quick and great service. The people are super friendly. I always use this dealer to buy and lease a new car More

by JESSICAROSARIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2022 -

Toyota of Scranton responded

Hi Jessica, we are thrilled you had an outstanding experience with us. Thank you for taking the time to post your review. Take care. Warm regards, Mary Jo Preno, Vice President Guest Experience

March 21, 2022

Have purchased vehicles from this dealership and had my vehicles serviced there. They have always been friendly and professional in all my dealings More

by silverfocks
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
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Mar 22, 2022 -

Toyota of Scranton responded

Hi silverfocks, we are thrilled you had an outstanding experience with us. Thank you for taking the time to post your review. We look forward to your next visit. Take care. Warm regards, Mary Jo Preno, Vice President Guest Experience

March 16, 2022

I can’t say enough about this dealership! They got my truck in right away upon arrival, and got me out of there and back on the road in no time! More

by BRIANKOZA577
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Report | Print
Mar 22, 2022 -

Toyota of Scranton responded

Hi Brian, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We make every effort to honor your time as we understand how important your time is and how valuable. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

March 16, 2022

I have been going to the same Toyato dealer for over 30 years. I have always been satisfied when the technician( Jon Higgins)/or the dealer(Brian Burgess) explains in detail the work that is being done on More

by JANDPMCS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Higgins, Alyssa Esteras
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Mar 22, 2022 -

Toyota of Scranton responded

Thanks JANDPMCS for your thoughtful and kind review. We all appreciate your feedback. We also want to thank you for your loyalty to our dealership. We hope to see you soon. Take care. Mary Jo Preno Vice President of Guest Experience.

March 16, 2022

Honest and kept me informed of possible future repairs, nice service department, clean waiting area. More

by DORRIE Se
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2022 -

Toyota of Scranton responded

Hi Dorrie, we are thrilled you had an outstanding service experience with us. Thank you for taking the time to post your review and mention the cleanliness of our dealership. It means so much that you noticed. Take care. Warm regards, Mary Jo Preno, Vice President Guest Experience

March 16, 2022

By far the most professional and amazing financing team hope for them the best i loved my car and couldn’t ask for more More

by LUIS.MOLINA56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott
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Mar 22, 2022 -

Toyota of Scranton responded

Hi Luis, we are thrilled you had an outstanding experience with us. We noted your comments on our finance team...thanks so much. Thank you for taking the time to post your review. Take care. Warm regards, Mary Jo Preno, Vice President Guest Experience

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