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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,049 Reviews

3,049 Reviews of Toyota of Scranton - Service Center

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May 25, 2022

I always enjoy dealing with Toyota of Scranton. The staff are always attentive and friendly. Thank you More

by MARINOSPD574
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curt Manck
May 26, 2022 -

Toyota of Scranton responded

MARINOSPD574, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

May 24, 2022

My dealings with Toyota of Scranton are always a pleasant experience. They are efficient, polite and keep me informed of the service and status. More

by DAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Toyota of Scranton responded

Dave, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

May 23, 2022

Decent wait time. No issues. Stephanie was very helpful, polite, and pleasant to work with. More

by CHICAGOBEARS3485
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Toyota of Scranton responded

CHICAGOBEARS3485, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

May 22, 2022

Very kind and generous. Helped out so much and made the selling of my car and purchase of my new truck very smooth! More

by DWILSON09
Recommend Dealer
Yes
Employees Worked With
Max
May 23, 2022 -

Toyota of Scranton responded

DWILSON09, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

May 21, 2022

I was ok with the dealer. Was not happy with my scratched wheels from when I had my snow tires put on. Not happy with the handling of my Highlander for a vehicle that is rated More

by JMSYRYLO
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022

Having my Tacoma serviced was easy and stress free. A.J. was very helpful with explaining what was recommended and what was being done. He was very professional and went out of his way to make sure m More

by CAROLCOWS64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A.J. Wallace
May 19, 2022 -

Toyota of Scranton responded

CAROLCOW64, Thank you for taking the time to provide feedback on your recent service visit and working with AJ. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as our loyal customer. Sincerely, Mary Jo Preno VP Customer Experience

May 18, 2022

Toyota of Scranton is a very great Toyota dealership that I would recommend any buyer looking for a car. More

by ALLENLOYOLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Travis Langlois, Curt Manck
May 19, 2022 -

Toyota of Scranton responded

Allen Loyola, Thank you for your recommendation and 5 star rating. The entire team appreciates you. We are delighted you had an outstanding experience and we value your friendship. All the best, MJ Preno Vice President of Guest Experience

May 16, 2022

Terrible service department. My wife took our 21 Highlander in for its 15,000 mile service. They told her she needed an air filter and a cabin air filter. Besides that and wiper More

by Ptomczyk76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toyota of Scranton
May 16, 2022 -

Toyota of Scranton responded

Paul, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your recent and past experiences with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at 570.702.8776. Thank you for making us aware of this situation. I look forward to hearing from you. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

May 16, 2022

I had to change my appointment and receptionist was very kind and helpful. I was not a problem. Wait time was minimal and service was excellent. More

by KEVIN_SUTTON22
Recommend Dealer
Yes
Employees Worked With
Benjamin and Sylvia
May 16, 2022 -

Toyota of Scranton responded

Kevin, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

May 16, 2022

very good and very friendly, helpful and clean i would definitely recommend going to them More

by ITZSCHMUCKLEZ14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Wallace
May 16, 2022 -

Toyota of Scranton responded

ITZSCHMUCKLEZ14, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

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