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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,988 Reviews
Call Service Center (570) 740-3457

2,988 Reviews of Toyota of Scranton - Service Center

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October 10, 2021

Everyone & everything was fineI have no idea why it Everyone & everything was fine I have no idea why it won’t submit Thanks for the service More

by AHRSVP
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2021 -

Toyota of Scranton responded

AHRSVP, Thank you for the perfect, 5 star rating. It is greatly appreciated. Take care

October 05, 2021

service was completely quickly with no issues . waited for the vehicle and it was done as promised More

by DOTTIE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2021 -

Toyota of Scranton responded

DOTTIE2, thank you for taking the time to provide an account of your recent visit to our service department. We are delighted to know all went well. Our team appreciates the 5 star rating. Take care.

October 03, 2021

We wouldn't take our RAV4 any place else for service! Always a wonderful experience! More

by pawitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2021 -

Toyota of Scranton responded

pawitch, thank you for the perfect, 5 star rating on your service experience and the awesome comments. We are just delighted. Take care.

October 01, 2021

Always friendly and accommodating to my needs. Shuttle drivers are friendly and know there way around More

by CHRISOSTROW68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2021 -

Toyota of Scranton responded

Christostrow68, we are glad you used our shuttle service and all went well. Many thanks for the perfect rating of your experience. It is appreciated. Take care.

September 30, 2021

They don't care about a customers input. Don't care to solve any issues. never follow up on complaints More

by melreg2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan Aimer
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2021 -

Toyota of Scranton responded

melreg2, our apologies you feel frustrated by a situation you are experiencing at our dealership that has gone unresolved. We welcome the opportunity to work with you on resolving your concern. Our Vice President of Guest Experience, Mary Jo Preno, will be in touch to discuss your issues. Thank you for taking the time to express your concern. Thank you.

September 29, 2021

Folks are helpful; the collision repair folks are awesome! Service people keep you updated and aware of every step in the process. More

by CAROLE.SLOTTERBACK
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2021 -

Toyota of Scranton responded

Carole, we all appreciate you as our customer. Thank you for the perfect, 5 star review. It is very kind of you to take the time to let us know about your experience at our dealership. Take care.

September 27, 2021

Alyssa, Dave, Alan, Steph, and Jonathan are the best to work with in the Service Dept. A great team! More

by BRIAN-BADDICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
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Sep 27, 2021 -

Toyota of Scranton responded

Brian, Thank you for your comments on our service team. We appreciate your 5 star rating. Take care.

September 27, 2021

Daniel Dejesus did an awesome job the service at Toyota is by far the best. More

by Jake H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Dejesus
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Sep 27, 2021 -

Toyota of Scranton responded

Jake H, We are so happy to know your service experience went so well. I will pass along your comments to Daniel. Thanks again. Take care.

September 27, 2021

It was a wonderful experience during a trying time and we thank you all very much. More

by DALTONDAD67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Travis Langlois, Curt Manck
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Sep 27, 2021 -

Toyota of Scranton responded

Thank you for the 5 star rating on your service visit. We appreciate your kindness. Take care.

September 24, 2021

Always easy to schedule, convenient . Thorough. Professional. Jason treats us like family. Our favorite department More

by LTDTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
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Sep 24, 2021 -

Toyota of Scranton responded

Thank you, LTDTO, for your perfect, 5 star rating of your service experience. Jason does a great job! He is all about providing our guests with the best experience. We are happy to know in your case he succeeded!!! Thanks again. Take care.

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