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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,561 Reviews
Call Service Center (570) 740-3457

2,561 Reviews of Toyota of Scranton - Service Center

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December 29, 2023

I already wrote a review. I bought a car recently and had a nice experience. I am hoping that future dealings will prove Toyota lives up to its reputation as being a fair and More

by MMADEL
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2023 -

Toyota of Scranton responded

MMADEL, Thank you for your 5-star review! We're delighted to know that you are satisfied with the quality of the vehicle you purchased from Toyota of Scranton. We take pride in offering a selection of high-quality vehicles, and it's rewarding to hear that our efforts have met your expectations. Safe travels, and don't hesitate to reach out if you need anything in the future. Warm regards, The Toyota of Scranton Team

Helpful
December 29, 2023

Service took a lot longer than I would expect elsewhere and hourly labor rate is very high. I also felt taken advantage of - work was done that I did not authorize. I was given a ‘discount’, but it did not More

by KDALIOUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel
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Dec 29, 2023 -

Toyota of Scranton responded

Karla, I am sorry you had a disappointing service experience. Please reach out to me at 570.702.8776 so we can discuss the details of your visit. Thank you for bringing this matter to our attention. We strive to provide every customer with the best possible service experience, and when that does not happen we need to know. Sincerely, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton 570.702.8776

Helpful
December 28, 2023

Very easy to work with and all the employees are extremely nice and easy to talk to. More

by BATESJEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2023 -

Toyota of Scranton responded

Dear BATESJEA, Thank you so much for taking the time to share your positive experience with us at Toyota Scranton! We are thrilled to hear that you found our team to be easy to work with, and it's great to know that our employees were extremely nice and approachable. At Toyota Scranton, we strive to provide exceptional customer service, and your feedback reaffirms that we are on the right track. If you have any further comments or suggestions on how we can enhance your experience even more, please feel free to reach out. We truly appreciate your business and look forward to serving you again in the future. Safe travels! Best regards, Toyota of Scranton Team

Helpful
December 28, 2023

People are friendly but service dept always forgets something. They have also added things to my service order without seeking my prior consent. More

by Mountain man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2023 -

Toyota of Scranton responded

Dear Mountain Man, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our friendly staff, but we regret to hear about the concerns you've raised regarding our service department. We sincerely apologize for any oversight that may have occurred, and we understand how important it is to ensure that every aspect of your service experience meets your expectations. Your feedback about items being added to your service order without prior consent is concerning, and we want to address this issue promptly. To better assist you and investigate the matter thoroughly, we kindly ask you to provide more details about your specific experience. If you could share additional information such as your name, contact details, or the date of your service visit, it would help us identify and rectify the situation. At Toyota of Scranton, we strive to deliver a transparent and customer-focused service, and your feedback is invaluable in helping us improve. Please feel free to reach out to Mary Jo Preno, VP Guest Experience, so that we can better understand your concerns and take appropriate action. Thank you for bringing this to our attention, and we look forward to the opportunity to address and resolve these issues. Regards, Mary Jo Preno VP Guest Experience Toyota of Scranton 570.702.8776

Helpful
December 27, 2023

Very clean service Bay Area. Professional staff. Really liked the free lunch and coffee. Will recommend to friends and family. More

by SILKYMARE14169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curt Manck
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Dec 27, 2023 -

Toyota of Scranton responded

Dear SILKYMARE14169, Thank you for taking the time to share your positive experience at Toyota of Scranton! We're thrilled to hear that you found our service bay area very clean and our staff professional. Maintaining a clean and welcoming environment is a top priority for us, and we're delighted that it contributed to your positive experience. We're also pleased that you enjoyed our complimentary lunch and coffee. Providing a comfortable and convenient experience for our customers is important to us, and we're glad it made a positive impression on you. Thank you for recommending Toyota of Scranton to your friends and family. We truly appreciate your support, and we look forward to serving you and your loved ones in the future. If there's anything else we can do to enhance your experience or if you have any suggestions, please don't hesitate to let us know. We value your feedback. Thanks again for choosing Toyota of Scranton! Best regards, Service Team Toyota of Scranton

Helpful
December 27, 2023

Chris Ellis did a great job took the time to keep up on my car More

by XASHHOLESX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS ELLIS
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Dec 28, 2023 -

Toyota of Scranton responded

XASHHOLESX, We appreciate your positive feedback regarding our maintenance and repair services. At Toyota of Scranton, we strive to provide efficient and reliable service to keep your vehicle in top condition. It's great to know that we've met your expectations. Thank you for choosing us for your automotive needs, and we look forward to serving you again. Warm regards, Service Team Toyota of Scranton

Helpful
December 26, 2023

Claimed to change fuel injectors then claimed it needed spark plugs to fix the issue. Took to another dealer they had to change fuel injectors and it fixed the problem More

by KLANDATHU99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley in service
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Dec 27, 2023 -

Toyota of Scranton responded

KLANDATHU99, We sincerely apologize for the inconvenience and frustration you experienced during your recent service at Toyota of Scranton. We deeply regret any miscommunication or misunderstanding that occurred regarding the diagnosis and resolution of your vehicle's issue. We are committed to providing top notch service and we are concerned about your visit and the comments in your review. We will reach out to you to further discuss your experience. My contact information is listed below. Regards, Mary Jo Preno Vice President of Guest Experience 570.702.8776

Helpful
December 26, 2023

Was pleasant and I enjoyed a sandwich and did not have to spend too much time! More

by HANS_KUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2023 -

Toyota of Scranton responded

HANS_KUNG, We appreciate your positive feedback regarding our maintenance and repair services. At Toyota of Scranton, we strive to provide efficient and reliable service to keep your vehicle in top condition. It's great to know that we've met your expectations. Thank you for choosing us for your automotive needs, and we look forward to serving you again. Regards, Service Team Toyota of Scranton

Helpful
December 23, 2023

Very professional, efficient and thorough! I'm very happy with the service I received. I would highly recommend. More

by LSLISALOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2023 -

Toyota of Scranton responded

LSLISALOU, We appreciate your positive feedback regarding our maintenance and repair services. At Toyota of Scranton, we strive to provide efficient and reliable service to keep your vehicle in top condition. It's great to know that we've met your expectations. Thank you for choosing us for your automotive needs, and we look forward to serving you again. Warm regards, Service Team Toyota of Scranton

Helpful
December 23, 2023

Toyota of Scranton remains an excellent, trustworthy location to come to for maintaining my Corolla, including the respectful, cordial environment and very comfortable and relaxing waiting room. More

by David-CM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2023 -

Toyota of Scranton responded

Dear David-CM, Thank you so much for sharing your positive experience with Toyota of Scranton! We appreciate your trust in us for maintaining your Corolla and are delighted to hear that you find our location to be excellent and trustworthy. Our team is dedicated to providing a respectful and cordial environment for all our customers, and we're pleased that it has contributed to your satisfaction. It's great to know that you find our waiting room comfortable and relaxing – we strive to make your service experience as pleasant as possible. Your feedback is valuable to us, and we look forward to continuing to meet and exceed your expectations in the future. If there's anything specific you appreciate about our services or if there are areas where we can further enhance your experience, please feel free to let us know. Thank you for choosing Toyota of Scranton, and we appreciate your ongoing support. Regards, Service Team Toyota of Scranton

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