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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,549 Reviews

2,549 Reviews of Toyota of Scranton - Service Center

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December 15, 2023

Excellent as always - love the entire services team at Toyota - so helpful always - great experience More

by TIMODPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Miller
Dec 16, 2023 -

Toyota of Scranton responded

TIMODPA, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had an excellent visit and that our services team at Toyota of Scranton continues to meet your expectations. Providing helpful and top-notch service is our priority, and we're glad to know that you had a great experience with us. Your kind words mean a lot to our team, and we truly appreciate your continued support. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We value your feedback and look forward to serving you again in the future. Thanks again for choosing Toyota of Scranton. We appreciate your trust and loyalty. Best regards, Service Team Toyota of Scranton

December 15, 2023

Stephanie was very nice to work with. She addresses all my issues. I use your service because I have found that all the reps that I have worked with have been very good. More

by MDESIANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Toyota of Scranton responded

MDESIANO, We hope this message finds you well. Thank you so much for taking the time to share your positive experience with our team at Toyota of Scranton! We truly appreciate your feedback and are delighted to hear that Stephanie provided you with excellent service. Stephanie and the entire team here at Toyota of Scranton are dedicated to addressing our customers' needs and ensuring a smooth and enjoyable experience. We are thrilled to know that you've consistently had positive interactions with our representatives and that it has been a contributing factor to your choice of using our services. Your satisfaction is our top priority, and we are committed to maintaining the high standards that you have come to expect from Toyota of Scranton. If you ever have any further questions, concerns, or feedback, please don't hesitate to reach out to us. We value your continued loyalty, and it's customers like you who inspire us to continually improve and deliver exceptional service. Once again, thank you for choosing Toyota of Scranton, and we look forward to serving you for many more years to come. Best Regards, Service Team Toyota of Scranton

December 13, 2023

The dealership staff was very friendly, professional, and made the process quick and easy. Thank you. More

by SHERIDERIGGI
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Toyota of Scranton responded

SHERIDERIGGI, Thank you for taking the time to share your experience with us at Toyota of Scranton! We're thrilled to hear that our team provided you with exceptional customer service. Our goal is to make every visit enjoyable and stress-free. We appreciate your business and look forward to serving you again in the future. Warm regards, The Toyota of Scranton Team

December 13, 2023

My adviser is the greatest definite asset to your company. Your dealership is clean and comfortable. More

by ELONDO54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Toyota of Scranton responded

Dear ELONDO54, Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that Kacie has provided you with exceptional service and that you find our dealership clean and comfortable. At Toyota of Scranton, we strive to create an outstanding customer experience, and it's wonderful to know that we're meeting your expectations. We truly value your business and appreciate your kind words about our team and facilities. If there's anything specific you'd like to share about your experience or if there's anything else we can do to enhance your satisfaction, please feel free to let us know. Your feedback is invaluable to us as we continuously work to improve and provide the best service possible. We look forward to serving you again in the future and appreciate your loyalty to Toyota of Scranton. Best Regards, The Service Team Toyota of Scranton

December 12, 2023

Amazing customer service . Keep up the great work! Great staff in all departments! What more could you ask for. More

by STEPHEN.DUDASCIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Toyota of Scranton responded

Thank you, Stephen! We're thrilled to hear that you had an amazing experience with our customer service. We appreciate your kind words and are delighted to know that our staff across all departments made a positive impression. Your encouragement means a lot to us, and we'll continue striving to provide excellent service. If you ever have more feedback or need assistance in the future, feel free to reach out. Thanks again for choosing Toyota of Scranton! Many thanks, The Toyota of Scranton Team

December 12, 2023

A comfortable, no pressure, welcoming, easy to deal with dealership. Was worth the 2 hour drive to deal with Toyota of Scranton over other closer dealers. More

by ALANNA.SARTI
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Toyota of Scranton responded

Dear Alanna Sarti, Thank you so much for taking the time to share your positive experience with Toyota of Scranton. We are thrilled to hear that you found our dealership to be comfortable, pressure-free, and welcoming. Providing a seamless and enjoyable experience for our customers is a top priority for us. It's fantastic to know that you felt at ease and found our team easy to deal with. We truly appreciate your decision to make the 2-hour drive to choose Toyota of Scranton over other closer dealerships. Your satisfaction is our greatest reward, and we're grateful for the opportunity to serve you. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to being of service to you in the future, and thank you again for choosing Toyota of Scranton. Best regards, The Sales Team Toyota of Scranton

December 11, 2023

They stand behind their product and got me in and out in no time. Excellent Customer Service. More

by dogdazey2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Dec 11, 2023 -

Toyota of Scranton responded

dogdazey2, Thank you for taking the time to share your positive experience with Toyota of Scranton! We're honored to be your trusted choice. Drive safely! Regards, The Service Team Toyota of Scranton

December 08, 2023

Wow! Need I say more? I think not. More words do not make it a better testimonial. More

by MARYJODEVEREAUX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
Dec 08, 2023 -

Toyota of Scranton responded

Dear MARYJODEVEREAUX, Thank you for your succinct and powerful testimonial! We're thrilled to know that your experience with us has left you with a positive impression. Your straightforward endorsement speaks volumes, and we truly appreciate your time in sharing your thoughts. If there's ever anything more you'd like to share or any specific aspect of your experience that stood out, feel free to let us know. We're here to ensure our customers have exceptional experiences from start to finish. We're grateful for your support and hope to have the pleasure of serving you again in the future. Best regards, Toyota of Scranton Service Team

December 07, 2023

Good Experience Abe great salesman knew alot about the truck did not pressure me at all. More

by KENLIZB
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gotto good guy helped alot great man
Dec 08, 2023 -

Toyota of Scranton responded

KENLIZB, Thank you so much for taking the time to share your positive experience at Toyota of Scranton! We're delighted to hear that Abe provided you with excellent service and made your truck-buying experience enjoyable. Our team takes pride in being knowledgeable and ensuring that our customers feel comfortable throughout the process. It's fantastic to know that Abe's approach was not only informative but also pressure-free. We understand the significance of making such an important decision, and we strive to create an environment where our customers can make choices that suit their needs and preferences. We truly appreciate your kind words and your trust in Toyota of Scranton. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and hope you enjoy every moment with your new truck! Best regards, Toyota of Scranton Sales Team

December 06, 2023

The vehicle came super fast and Jordan made the buying process so smooth and easy!!! More

by ALESHADENNIS1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Toyota of Scranton responded

Dear ALESHADENNIS1999, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you received your vehicle promptly and that Jordan provided you with a smooth and easy buying process. Our team at Toyota of Scranton strives to deliver excellent service, and it's always rewarding to know when we've met or exceeded our customers' expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in us and hope you enjoy your new vehicle! Safe travels, and we look forward to serving you again in the future. Best regards, The Toyota of Scranton Sales Team

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