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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,013 Reviews

3,013 Reviews of Toyota of Scranton - Service Center

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September 16, 2020

they were all very helpful we had a great experience and everything was to our satisfaction. We have bought 4 Toyota's from this dealership More

by SPREBICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Wallace
Sep 17, 2020 -

Toyota of Scranton responded

Thank you for your loyalty to our dealership. That means so much! We are delighted we earned 5 stars. Enjoy your new vehicle. Take care.

September 16, 2020

Toyota of Scranton has been professional, prompt, and helpful. They make it easy to have my car services with my busy schedule and help to remind me when service is due. I am very satisfied. More

by KELLYOBRIEN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Toyota of Scranton responded

Thank you Kelly, We are here to assist with your automotive needs. We are so thrilled all went well and you will continue to service your vehicle with us. Take care.

September 15, 2020

Service at Toyota of Scranton is one of the most professional services I have dealt with. The best in the business for my money. It would be a reason to buy a Toyota alone but to sell great vehicle More

by KENG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Toyota of Scranton responded

KENG, We appreciate your perfect, 5 star review. We are so thrilled all went well and you felt comfortable at our dealership...that is our goal! We look forward to your next visit. Take care. We will let Alan know he is top notch in your books.

September 14, 2020

The service was excellent. However, I was there to get a state inspection and I asked that associate that I had a paper that said my inspection was supposed to be free. He looked confused and said he would More

by MANJODAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Toyota of Scranton responded

MANJODAD, Thank you for your feedback. Our apologies for any misunderstanding on our end. We are happy to know even though you had an issue you were pleased with the service provided. Take care.

Sep 16, 2020 -

MANJODAD responded

Apology not withstanding, this is a very generic response to my problem. Thank you for nothing.

September 11, 2020

very pleased with the outcome of my service visit to Toyota of Scranton. The staff was helpful in understanding what was wrong and correcting the problem with my car. More

by mthomas6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Perri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Feliciano
Sep 11, 2020 -

Toyota of Scranton responded

mthomas6, thank you for servicing your vehicle at our dealership. We are delighted we earned 5 stars. Many thanks. Take care.

September 11, 2020

On September 8th I dropped off my vehicle for service and Stephanie Jones handled it professionally and even offered a program that will save me money. She texted me as soon as I left offering updates. The s More

by jfkpcc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Sep 11, 2020 -

Toyota of Scranton responded

jfkpcc, we are delighted we earned 5 stars! Thank you. Your comments are greatly appreciated and we will pass them along. Stephanie is all about providing our customers with the best service experience. Thank you for acknowledging her efforts. Take care.

September 10, 2020

Very easy to get an appointment. Employees are very courteous and caring. My car was taken care of very promptly. I would highly recommend Scranton Toyota. More

by carolbebey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
Sep 16, 2020 -

Toyota of Scranton responded

Carol, thank you for the recommendation and perfect, 5 star review. Take care.

September 09, 2020

My service adviser went out of his way to make sure everything was just right. I was kept up to date with the status of my car. The porters were very careful with the car and I felt very confidant le More

by CAROLCOWS64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Toyota of Scranton responded

Carolcows64, thank you for the perfect, 5 star review. Gaining our customers trust is the ultimate compliment. Thank you! Take care.

September 08, 2020

My service woman had great communications with me the whole time i was there while waitting for my vehicle. Was never in the dark of the work being done! More

by Peter c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
micheal casale my tech, Alyssa Esteras
Sep 08, 2020 -

Toyota of Scranton responded

Peterc, We are thrilled you were updated on the status of your vehicle. Thank you for the 5 star review and your feedback, it is greatly appreciated. Take care.

September 08, 2020

I think the bill was too high. The dashboard engine light signed was left on.. otherwise, the service was good and checkout was faster than before. More

by MVANSTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Toyota of Scranton responded

MVANSTON, our goal is to provide 5 star service experience for our customers. If we can assist with anything please let us know. Are you able to stop by so we can reset you light on the dash? That is not a problem. We do appreciate your feedback. Thank you.

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