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3,048 Reviews of Toyota of Scranton - Service Center
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August 18, 2020
My pleasure dealing with Toyota of Scranton. Personnel is always so respectful and courteous. We have a summer home in PA and wait to get my Toyota serviced when we go there. is always so respectful and courteous. We have a summer home in PA and wait to get my Toyota serviced when we go there. More
by marianne.risucci
Verified CustomerEmployees Worked With
Joe Mercado Jr
August 17, 2020
My husband knew what needed to be done to fix his air conditioning. Our personal mechanic had already diagnosed it, but was unable to do the work. We were charged to $600+ for the job and were told it conditioning. Our personal mechanic had already diagnosed it, but was unable to do the work. We were charged to $600+ for the job and were told it was something other than what we thought. Within a day or two the air stopped working, the vehicle was back at Toyota several time to "fix it" with the same result...no air within a day or two. Finally they replaced the part that we told them going in and were charged $800+!!! Did I mention that the original work they did was "guaranteed"? We have had great service in the past, but this will lead us elsewhere for future service and car buying. More
by L Kromko
Employees Worked With
Service - Jason
August 17, 2020
Always shows the customer great respect. Great service. Always makes sure that all needs of the customer are met. Friendly and sincere in every way. Always makes sure that all needs of the customer are met. Friendly and sincere in every way. More
by bobfolgerjr
August 16, 2020
David was great Service guy David was very nice and helpful during the visit. He did a great job of explaining what they would be doing and why. The place is very cle Service guy David was very nice and helpful during the visit. He did a great job of explaining what they would be doing and why. The place is very clean and people are wearing masks. More
by mthomas6
August 15, 2020
Great Service Always great service! They made everything convenient for my service visit. The service was quick and all cdc guidelines seemed to be in place. I felt Always great service! They made everything convenient for my service visit. The service was quick and all cdc guidelines seemed to be in place. I felt comfortable in the center. More
by Toyota4life!
Employees Worked With
August 15, 2020
I would like to thank a service technician James Brown for his above the usual customer service response. James gave me his personal cell phone number and said it would be ok to call him directly if pro for his above the usual customer service response. James gave me his personal cell phone number and said it would be ok to call him directly if problem persisted. He is polite, smiles, maintains eye contact and is wholeheartedly sincere in interactions. I am happy to have met James and comfortable calling or speaking about any issues that may happen in the future. I really like this dealership and feel it's worth the extra cash due to its customer service. More
by mcdonald570
Employees Worked With
August 12, 2020
Auto butler service I am stuck with their auto butler service which is worst service at always. I have paid around $800 for this service and they just simply washed my ca I am stuck with their auto butler service which is worst service at always. I have paid around $800 for this service and they just simply washed my car kept for 2 hours and return me back. It doesn't seems at all that they have done anything on my car besides washing from outside.. More
by Sonali Mehta
Employees Worked With
Other Employees :
Alyssa Esteras
August 11, 2020
Alan was great. I was told car would not be washed due to current circumstances; however, I requested it be vacuumed inside, but it was not. Thank you. to current circumstances; however, I requested it be vacuumed inside, but it was not. Thank you. More
by JSGREGG5522
Employees Worked With
August 10, 2020
Collision Repair It was as simple as possible. First meeting to see what was needed. Second meeting was to repair. It took the amount of time expected and the repai It was as simple as possible. First meeting to see what was needed. Second meeting was to repair. It took the amount of time expected and the repair was great. More
by MITCH.HAMILTON
Employees Worked With
It was collision
August 07, 2020
Your service depends is awesome Everyone is so courteous and helpful. Thank you for taking care of my vehicle. I appreciate knowing that whenever I need to have my car serviced your Everyone is so courteous and helpful. Thank you for taking care of my vehicle. I appreciate knowing that whenever I need to have my car serviced your dealership is there. More
by SHARONMCD1945
