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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,005 Reviews

3,005 Reviews of Toyota of Scranton - Service Center

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March 29, 2020

No problems everything was done on time. No problems with pick upor drop off buy shuttle. Both drivers were very friendly. Ghey also washrd my car. Ghanks More

by edguardo16
Recommend Dealer
Yes
Employees Worked With
Chris Wagner
Mar 29, 2020 -

Toyota of Scranton responded

Thank you for the great review and perfect, 5 star rating. Be safe.

March 29, 2020

Went in for scheduled maintenance and tire rotation. They found I needed an alignment and I was promised to be out in about an hour which was good because I was on my lunch. 3 1/2 hours later I had to compla More

by Veda247
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2020 -

Toyota of Scranton responded

Veda247, in order to make an necessary changes to our process, we would appreciate your contacting our Vice President of Guest Experience, Mary Jo Preno, to further discuss your recent service experience. Please contact Mary Jo at 570.702.8776. Your feedback is needed. Thank you

March 29, 2020

I like going to Toyota because everyone seems very nice even if they aren’t working directly with me. Tiffany Peoples is extremely kind and helpful. More

by JLCAREY68
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can’t remember the gentleman’s name who took over when Tiffany had to leave. He was young and very pleasant.
Mar 30, 2020 -

Toyota of Scranton responded

Thank you for your perfect, 5 star review on your recent visit to our Service Department. We will certainly pass along your comments to Tiffany Peoples. She works very hard at providing the best in customer service. Take care and be well.

March 25, 2020

I had a fantastic experience at Toyota of Scranton. When I got there a mechanic quickly came over to me when I pulled the car in the garage. You guys are great! More

by AJACOBS801
Recommend Dealer
Yes
Employees Worked With
Jason Palmigino
Mar 25, 2020 -

Toyota of Scranton responded

we do understand the importance of your time and work very hard at honoring your time. We are thrilled we earned 5 stars! Thanks so much. Take care.

March 25, 2020

My experience at Toyota of Scranton was outstanding. I have been doing business with them for years now. That's why I continued to return. More

by JARNOLDINI
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Zepherin, Ryan Cali
Mar 25, 2020 -

Toyota of Scranton responded

Thank you for your loyalty and support throughout the years. It means so much to the entire team. We look forward to your next visit. Take care.

March 24, 2020

They are very helpful. I was given a car to use. Only issue we had was we had to call to see what was up with the car would have liked more updates on what was going on More

by MCOSTANZO7162
Recommend Dealer
Yes
Employees Worked With
Chris Wagner, Kevin Brzegowski
Mar 24, 2020 -

Toyota of Scranton responded

Thank you for the perfect, 5 star rating. We appreciate your feedback and will pass along your comments. Take care.

March 24, 2020

Excellent service They are always prompt to get your car in. It is completed fast and accurate. Thanks to all the service workers there, they are all very profession More

by TONIBOBJ765
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 25, 2020 -

Toyota of Scranton responded

Thank you for choosing our dealership and for the 5 star rating. We appreciate and value your loyalty to our dealership. Take care.

March 24, 2020

Service Appointment Service appointment I had was excellent. Took very little time for entire appointment. Facilities are clean and the in house cafe has excellent food. More

by RONINMCV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brzegowski
Mar 25, 2020 -

Toyota of Scranton responded

Our goal is to provide the best service experience, hands down. We want our customers to feel comfortable and know we take servicing your vehicle very seriously. We are thrilled you enjoyed the cafe. Take care. We hope to see your soon.

March 23, 2020

Very nice people. They work really good with us. Finance was really good with good pay rate. We will come back again for any other sale More

by anyileidy21
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maxx Broden, Howard Sweeny
Mar 23, 2020 -

Toyota of Scranton responded

We are pleased to know we earned your trust and loyalty. Thank you for the perfect, 5 star rating! Take care.

March 23, 2020

From the great service to courteous staff, I was very pleased with everything at Toyota. I will definitely continue to have my car serviced here. More

by FJCK
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Mar 23, 2020 -

Toyota of Scranton responded

We are delighted we earned 5 stars! Thank you for servicing your vehicle at our dealership. We appreciate your business. Take care.

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