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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,951 Reviews

2,951 Reviews of Toyota of Scranton - Service Center

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February 23, 2020

I have been leasing my RAV 4 for almost 3 years~ not once did they ever wash it~ I don't like that...really is not a nice way to treat a customer~ I have heard other Toyota leaser say that they have had thei More

by bustrnuts
Recommend Dealer
Yes
Employees Worked With
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy ? He sold me my Rav 4~ very nice man~
Feb 23, 2020 -

Toyota of Scranton responded

We're sorry to hear your experience at our dealership did not meet your expectations. Your comments are of concern to us. Please contact Tara Perri in Guest Experience 570.702.8668 at your earliest convenience. We look forward to hearing from you.

February 23, 2020

Service is always a good experience. Easy to register, service staff keeps me up to date with any information on my vehicle, and my vehicle is returned clean and as expected. More

by JSAMP99
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2020 -

Toyota of Scranton responded

We really appreciate the great review and 5 star- rating!

February 23, 2020

Fast and pleasant I brought my car in for a oil change and they repaired a problem with my fan belt while I was there. Alyssa was very caring More

by EDWARD.DRYDOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Feb 24, 2020 -

Toyota of Scranton responded

Thank you for your business and great 5 star review!!!

Feb 26, 2020 -

Toyota of Scranton responded

Thank you for the great 5 star rating! We are pleased to hear your service experience went well! We will be sure to share you compliments with Alyssa and the team!

February 21, 2020

Excellent Service As always, the service is phenomenal. Staff are friendly and courteous. Waiting area is extremely comfortable. Staff responded to questions prior to t More

by JRWSMK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2020 -

Toyota of Scranton responded

Thank you for your business and wonderful review! We are pleased to hear your experience was great!

February 19, 2020

Service is good .Not happy with the bucking of truck. WE were told this is normal characteristic of a Tacoma. It has done this since we bought it . Will not buy another on or have anyone else buy one this s More

by morgan4789
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Feb 19, 2020 -

Toyota of Scranton responded

Morgan4789 , We are sorry to hear your experience here did not meet your expectations. Your comments are concerning to us and we would like an opportunity to discuss your concerns with you. Please call Toyota of Scranton, Guest Experience at 570.702.8668 or 570.702.8776. Thank you for your feed back and we look forward to hearing from you.

February 18, 2020

Good Service Experiance at dealer The people you deal with treat the customer like gold when you come in for service. They cannot be more helpful and polite. Waiting area makes your wa More

by YASHY206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Feb 18, 2020 -

Toyota of Scranton responded

Thanks so much, Yashy206 . We appreciate the great review and we appreciate you! Next time we hope to receive 5 stars!

February 17, 2020

My service has always been excellent Miss X sarada takes care of my every needs she the mechanics the people in service people at the body shop are the reason I continue to buy my vehicle there and for the More

by FFERNANDEZ230
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Curt Manck
Feb 17, 2020 -

Toyota of Scranton responded

We are so happy to hear your experience here at Toyota of Scranton was wonderful! Thank you for your continued business,loyalty and feedback! It is greatly appreciated and you are a valued customer!! We will be sure to pass your kind words along to our team!

February 17, 2020

Toyota of Scranton has a service team that is both friendly and knowledgeable. They took the time to explain the issues my vehicle was having and physically showed me the issues before servicing it. More

by ARTISANCONTRACTING4
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2020 -

Toyota of Scranton responded

We appreciate your wonderful feed back! We are pleased to hear you experience went well, you are a valued customer.Thank you for your loyalty, business and 5 star review!

February 16, 2020

Ahmad was amazing I don’t like how you have to keep Ahmad was amazing I don’t like how you have to keep going behind closed doors to get the price down other than that I think you guys are doing all ri More

by EATONTW3
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2020 -

Toyota of Scranton responded

Thank you, Eatontw3 for choosing our dealership and the prefect, 5 star rating.

February 14, 2020

I have trust in this dealership. I've always had good service. Despite my age (old) and gender (female) I'm always treated as a knowledgeable, valued customer.I get good value from S More

by m.drozdis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know names. David was at the service desk when I was last there.
Feb 14, 2020 -

Toyota of Scranton responded

m.drozdis, we appreciate your taking the time to complete this review of your recent visit to our dealership. We value you as a loyal customer and appreciate your honesty. Thank you. Take care.

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