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2,981 Reviews of Toyota of Scranton - Service Center
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September 26, 2024
One positive service experience (5 star) and one awful experience (0 star). The awful? Car and available service records suggested car required oil change; booked appointment for oil change and repair of experience (0 star). The awful? Car and available service records suggested car required oil change; booked appointment for oil change and repair of slowly leaking tire. Arrived at appointment to be told car did not need oil change but would service tire. Two hours later asked service rep status and told no work had begun. Why 0 stars, why book appointment and wait 2 or more hours for service? Why 0 stars, Toyota or Toyota of Scranton record keeping incomplete or inaccurate resulted in unnecessary waste of time regarding both oil change and tire. Questions, call me like sales did, they get 5 stars. More
by RICHARD.ROSSON
Verified CustomerEmployees Worked With
Corey Boynton
September 26, 2024
Professional, pleasant, efficient, prompt. No complaints! Happy to do business with them. Happy with service. No complaints! Happy to do business with them. Happy with service. More
by GAUGHANS
September 25, 2024
They will help you with everything you need just to see the smile in your face the smile in your face More
by CLV2128
September 23, 2024
This dealership is the best I have ever encountered. Always a wonderful experience. I would give it 10 stars if I could. Always a wonderful experience. I would give it 10 stars if I could. More
by JorgeH
September 21, 2024
I am new to the area, This is a very professional operation! It might have been the best experience at any dealership. operation! It might have been the best experience at any dealership. More
by MARKABRAMS2004
September 20, 2024
Super! Customer service and easy schedule appt, prompt service at arrival, most of all very professional and breakfast on top of all that ! I love my Scran Customer service and easy schedule appt, prompt service at arrival, most of all very professional and breakfast on top of all that ! I love my Scranton Toyota!!!!! More
by BJCATIVO
September 20, 2024
Took care of my vehicle needs with no hesitation, explained process/needs thoroughly and fair pricing. explained process/needs thoroughly and fair pricing. More
by JUDYCERRA711
Employees Worked With
September 20, 2024
They always take great care of me and my truck at the dealership one of the best in the area dealership one of the best in the area More
by Ryan
Employees Worked With
September 20, 2024
DO NOT go here if you want your engine air filter to be removed without your knowledge. Yet no replacement was put in. As a result, you had been driving around without an engine filter for over a month. Wh removed without your knowledge. Yet no replacement was put in. As a result, you had been driving around without an engine filter for over a month. When you discovered the issue, you reached out to the dealership immediately. Yet, all you get was “it’s probably just a mistake” and “it’s safe to drive around WITHOUT the filter”. No apology, no replacement service offer, just an obnoxious excuse. More
by TTLAM
Employees Worked With
Daniel Seijas
