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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,948 Reviews
Call Service Center (570) 740-3457

2,948 Reviews of Toyota of Scranton - Service Center

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March 04, 2025

The service crew is very nice and are always willing to help us when we need it More

by MOLLIEMROZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2025 -

Toyota of Scranton responded

MOLLIEMROZ, Thank you for your kind words! We're so glad to hear that our service team is always there to help when you need it. We appreciate your support and look forward to assisting you again in the future! Warm regards, Service Team Toyota of Scranton

February 28, 2025

I worked with several people to complete my recent service. All were professional and easy to work with. More

by MLHIMKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Toyota of Scranton responded

MLHIMKA, Thank you for sharing your experience! We're glad to hear that our team made your service visit smooth and professional. We appreciate your business and look forward to assisting you again in the future! Take care, The Service Team Toyota of Scranton

February 23, 2025

It is a pleasure working with David is very friendly, knowledgeable and helpful. The dealership is the best dealership that I have ever dealt with. More

by walhd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2025 -

Toyota of Scranton responded

walhd, Thank you so much for sharing your positive experience! We're thrilled to hear that David's friendly, knowledgeable, and helpful approach made your visit enjoyable. It means a lot to us that you consider our dealership the best you've ever dealt with. We look forward to serving you again and continuing to exceed your expectations! Warm regards, The Service Team Toyota of Scranton

February 19, 2025

Can’t rate Alan Aimee because I had no dealings with with anyone named Alan Aimer. More

by ANGERSON5
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Toyota of Scranton responded

ANGERSON5, I see in your review you gave two other employees on our sales team 5 star ratings. It sounds as your experience went well. Thank you for completing this review and your 5-star rating. Warm regards, The Toyota of Scranton Team

February 19, 2025

still do not have my car They said they would fix it. I think I should just get another one. More

by BHOUSTON550
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Aimer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Toyota of Scranton responded

BHOUSTON550, We're sorry to hear about your frustration. Our goal is always to provide timely and effective service, and we’d like to look into this further to see how we can help. Please reach out to our Guest Experience team at 570.702.8776 so we can get more details and work toward a resolution for you. Thank you, The Guest Experience Team Toyota of Scranton

February 11, 2025

Great experience. I really enjoyed the overall experience and look forward to taking the car back in the future. More

by TDEROSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Toyota of Scranton responded

TDEROSA, We're thrilled to hear you had a great experience! Thank you for your kind words and for trusting us with your vehicle. We look forward to seeing you again in the future! Warm regards, The Service Team Toyota of Scranton

February 11, 2025

Great dealership. Everybody there is professional, knows their stuff, and treats me with politeness and respect. I highly recommend this dealership. It's not just a More

by JEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Weinberger
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Feb 11, 2025 -

Toyota of Scranton responded

JEFF, Thank you for your thoughtful review! We’re thrilled to hear that our team’s professionalism, knowledge, and respect made your experience a great one. Your recommendation means a lot to us! We truly believe that our people make the difference, and we're grateful for the opportunity to serve you. See you next time! Warm regards, The Toyota of Scranton Team

February 11, 2025

Very customer oriented and explained the service details clearly. Time spent in service was acceptable More

by RGDK0927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Toyota of Scranton responded

RGDK0927, Thank you for your kind words! We're glad to hear that our team provided clear communication and a positive service experience. We appreciate your visit and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

February 10, 2025

Great place to do Business Professional Staff and Excellent Customer Service would love to Go Back Again More

by FUEL309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
1.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Toyota of Scranton responded

FUEL309, Thank you for your wonderful feedback! We're glad you had a great experience with our professional team and excellent customer service. We truly appreciate your support and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

February 09, 2025

I'm amazed at the cleanliness of the facility and the friendliness of the staff! Excellent service! More

by GLASY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2025 -

Toyota of Scranton responded

Thank you for your kind words, Glasy! We're thrilled to hear you were impressed with our clean facility and friendly team. Providing excellent service is our top priority, and we're glad we could deliver that for you. We appreciate your support and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

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