Toyota of Tampa Bay

We found a gadh on our tire on the top. We took the car to Toyota of Tampa Bay and were welcomed by Ray Adkins.He immediately took charge. we explained we had tire warranty he went to work o We took the car to Toyota of Tampa Bay and were welcomed by Ray Adkins.He immediately took charge. we explained we had tire warranty he went to work on that then he reminded us we also needed a. Oil change.He made It all happen.Ray was a professional in keeping us posted on the progress of it all.Thank you Ray and Toyota of Tampa Bay. More

Me and my wife were very impressed by Michael Walker. He is an extremely knowledgeable member of your team and he has all the skills. Full of personality, super friendly, he took all the stress out of bu He is an extremely knowledgeable member of your team and he has all the skills. Full of personality, super friendly, he took all the stress out of buying our car. What else can I say except that he is a gem! Hold on to Michael Walker! More

My overall experience was decent. The service took about an hour, and I stayed on-site while the work was completed. I appreciated being able to pay the invoice from my phone without The service took about an hour, and I stayed on-site while the work was completed. I appreciated being able to pay the invoice from my phone without having to speak with the advisor again. Everything went as expected. My only complaint is the extremely high pricing that was quoted for the hybrid battery air filter—$255 to clean it (essentially vacuum it) or more than $300 to replace it. When I got home, I checked the filter myself and it still appeared to be in good condition. The part costs less than $20 online and is very easy to replace. Those prices felt excessive and gave the impression of significant markup rather than fair service pricing. One other thing I find frustrating about waiting at the dealership is the sales staff. While I was sitting near the café, several salespeople were gathered there talking loudly and "bro-ing" it up, which made the waiting area feel less professional and relaxing than it should. It's a minor issue, but when customers are spending time waiting for service, a quieter and more considerate atmosphere would go a long way. More

Like working with Derrick. Appreciated the fast turn around and keeping me informed. Making them my dealership from now on. Appreciated the fast turn around and keeping me informed. Making them my dealership from now on. More

I purchased my vehicle from Toyota of Tampa Bay, which is why I am particularly disappointed by my recent service experience. I came in for routine tire rotation. During the visit, I was offered a buy-one why I am particularly disappointed by my recent service experience. I came in for routine tire rotation. During the visit, I was offered a buy-one-get-one-free windshield wiper promotion and was quoted $25 for the replacement blades. Based on that quote, I agreed to have the wipers installed. After the work was completed, my service advisor informed me that he had quoted the wrong price. He explained that because my vehicle is a 2025 Camry, the blades cost more than he originally thought. However, after looking into it myself, that explanation did not make much sense, as the pricing differences appear to apply to much older model years at least 10 years older. The final bill for the wipers was $38.87. While the advisor reduced the price of the blades in an effort to get closer to the original quote, the invoice also included a $10.71 shop supply fee that was never mentioned when the quote was provided. Had I been told that the actual out-the-door cost would be nearly $40, I would have declined the service and purchased wipers elsewhere. My issue is that I was not given accurate pricing information up front so that I could make an informed decision. If a service advisor quotes a price, customers should be told about any additional fees at the same time. The tire rotation also left me with questions. I recently replaced one tire due to an unrepairable nail puncture. After the rotation, that new tire remained in the same rear position on the same side. There may be a valid reason for this, but it was never explained to me. If the tire was intentionally left in place because of the tread depth difference, I would have appreciated being told that. Instead, I was left wondering whether the rotation had been fully performed. Overall, the experience damaged my confidence in the service department. This was a relatively small transaction, but clear communication and accurate quotes are important regardless of the dollar amount involved. More

Toyota of Tampa Bay is a great dealership, and AJ went above and beyond to make sure I found the right vehicle. Great communication, and a smooth process. Five stars! above and beyond to make sure I found the right vehicle. Great communication, and a smooth process. Five stars! More

Was denied usage of Toyota care. They stated they couldn’t patch the nail in my tire. The nail was in the green zone. I then had to go to Firestone and pay them to patch it. They stated they couldn’t patch the nail in my tire. The nail was in the green zone. I then had to go to Firestone and pay them to patch it. More

Derrick has always been my service advisor and he has always done a stellar job always done a stellar job More

I returned to this dealership for maintenance on my RAV4. Staff is friendly and thorough. I was treated with courtesy. Staff is friendly and thorough. I was treated with courtesy. More

I want to give a shoutout to Josh my service advisor. He was awesome and was diligent in taking care of my service needs. Very professional and pleasant to work with. I appreciate his attitude and help He was awesome and was diligent in taking care of my service needs. Very professional and pleasant to work with. I appreciate his attitude and help getting it done. Kudos to Josh. More