Toyota of Wallingford

Excellent service rec'd From Boston Mass my 2011 Camry Le broke down and was helped by Vern Fortin Serr Mgr Was back on the road 1 Hour Awesome. From Boston Mass my 2011 Camry Le broke down and was helped by Vern Fortin Serr Mgr Was back on the road 1 Hour Awesome. More

Great Experience WE were very pleased to work with Eric. We found a Rav4 and love it. Very nice experience-he was very helpful and accommodating. We would come back ag WE were very pleased to work with Eric. We found a Rav4 and love it. Very nice experience-he was very helpful and accommodating. We would come back again for our next car. More

Friendly smiles from start to finish.. Great experience so far! Now I just need time to adjust to my new car! My first Toyota!!! Thanks for making it all so easy and working with our fam Great experience so far! Now I just need time to adjust to my new car! My first Toyota!!! Thanks for making it all so easy and working with our family to make it all come together! More

Very easy process, will always use toyota of wallingford I had the best experience with toyota of wallingford, 3 times since 2011 buying and leasing vehicles, everytime it's gotten easier to get in the road I had the best experience with toyota of wallingford, 3 times since 2011 buying and leasing vehicles, everytime it's gotten easier to get in the road with a new vehicle, I was guided and given options, even thought I had a rough credit score the always managed to help me, they have great people and were on top of every single detail, a true pain-free process. I was taken care of by Jairo Marmolejos, he is a great guy patient and very polite, always communicating every step of the car lease process, I will recomend him to everyone I know as he will fight for you all the way until you get the car you want with an affordable payment. I can't thank you enough Toyota of Wallingford and all the awesome staff for helping me every time to make the right choice. More

Attentive, friendly service The over all experience was good and Eric was a pleasure to work with. This is the 2nd car I've bought from this dealership and definitely would ref The over all experience was good and Eric was a pleasure to work with. This is the 2nd car I've bought from this dealership and definitely would refer friends and family there. More

Wow! describes my experience every time Dan Roberts has been my sales person for two deals and his attention was truly outstanding. He gave individual attention, followed through on everythi Dan Roberts has been my sales person for two deals and his attention was truly outstanding. He gave individual attention, followed through on everything and made sure I was comfortable with every aspect of the process. Everyone at Toyota of Wallingford demonstrates a consistently excellent level of customer service; you're truly treated like family. The process of buying a car at this dealership is actually enjoyable. I wouldn't go anywhere else. From the greeter at the door to the finance office and service personnel, I just can't say enough about the quality of care. Toyota of Wallingford definitely offers a "wow" experience that has gained my loyalty and keeps me coming back... More

How Did This Dealership Win a Customer Satisfaction Award? I see the glowing reviews for this dealership on this website. I wish my experiences were so positive. I purchased my vehicle here 5 years ago and h I see the glowing reviews for this dealership on this website. I wish my experiences were so positive. I purchased my vehicle here 5 years ago and have been repeatedly underwhelmed by the service department. I've lost count of how many times the service associates have been cocky and condescending. I dread going there so much that I usually send my poor husband so that I don't have to deal with them. The incident that compelled me to write a letter directly to the owner of the dealership, to Toyota Corporation and to write this review was precipitated by a call I made to the dealership on December 30, 2015 in order to schedule service. I received a recording that stated all the service techs were busy and my call would be returned. A short time later, my call was indeed returned by someone who identified himself as "Steve". I explained to "Steve" that I believed that I needed 2 new tires, but I had an additional matter to discuss. I detailed a rather unsettling incident that had occurred while I was pumping gas. I had inadvertently opened the van's sliding door. The sliding door retracted all the way back and the gas door became wedged underneath the sliding car door. This left the gas door mangled and bent and I am no longer able to close the gas door completely. It is my understanding that as a safety precaution when the gas door is open, the sliding door is not supposed to open. I explained to "Steve" that I have had the car for a little over 5 years and did not believe I was under warranty anymore. He put me on hold and verified that indeed the door should not have opened and stated it would still be covered since the door was faulty. I asked Steve to call me when the part was in, so that I could make sure this was fixed during the same visit as my tire replacement on January 18. When I hadn't received a call back almost 2 weeks later, I asked my husband to call "Steve". This was January 12. Steve reiterated that the part was there waiting for installation and reiterated to my husband that it was indeed covered. Imagine our surprise when my husband and I show up for our scheduled appointment only to be told the part is not there and they know nothing about it or why we would be told it was covered! This the point where I demanded to speak to a manager, and was directed to the Service Manager, Vern Fortin. Before being handed off to Fortin, the service tech makes the comment "they say they talked to Steve" and tells us "Steve only answers the phones". As you can imagine I am livid at this point and now I am face to face with Fortin, another employee that does not possess a "customer first" attitude. Fortin was only concerned with getting the car checked in so he could look at the door and asserted "how could "Steve" tell you he is going to fix the gas cap without knowing if there is something wrong with the door". My husband pointed out that we weren't asking them to fix the sliding car door. The promise was to replace the mangled gas door. Knowing we weren't going to get any further with this conversation we allowed them to check the car in and were told we would be called when they had a chance to examine the door. An hour or two later Fortin called my husband to confirm that the door was indeed faulty and none of it would be covered. The dealership was reneging on the promise to replace the gas door! There is a clear lack of integrity on display at this dealership. I do not appreciate being lied to. I was told "Steve" would be reprimanded for telling us this would be covered. I was also told that "Steve" doesn't recollect having these conversations with my husband and I. What ever happened to "the customer is always right"? That is clearly not practiced at Toyota of Wallingford. 3 of my co-workers overheard my conversation with "Steve" on December 30 and when I got off the phone I expressed how pleasantly surprised I was that I didn't have to put up a fight and that it was going to be repaired at no charge. You can imagine their surprise when I returned to work on January 19 only to tell them about the completely negative experience I actually encountered when I brought the car in for the promised fix. To add insult to injury, I later discovered that my power doors and power hatch were no longer operable. I was already completed annoyed with them and then I had to contact the dealership yet again to determine why these items were no longer functioning! It turns out that they left 2 switches in the off position when evaluating the door issue and never turned them back on. Lousy attention to detail and more unnecessary aggravation for me. To say I am disappointed would be an understatement. I wasn't sure how far from the top this unacceptable behavior/treatment of customers extended, so I sent a certified letter to the owner, Steve Zion, thinking he would surely care about how this matter was handled. Unfortunately, it has been 2 weeks and he has not bothered to contact me in order to address this matter. More

My experience Everyone at the dealership especially my sales associate Charles Marella made what I thought was the impossible, possible. They put me in the exact ve Everyone at the dealership especially my sales associate Charles Marella made what I thought was the impossible, possible. They put me in the exact vehicle I was looking for, and made the overall experience easy and fun. The only surprises were positive ones. More

Amazing experience once again Mike Cote and everyone involved in the process of leasing my new RAV 4 were exceptional! Highly recommended to anyone that needs a new car! Mike Cote and everyone involved in the process of leasing my new RAV 4 were exceptional! Highly recommended to anyone that needs a new car! More

Awesome! As always Mike made the process of getting into a new vehicle a pleasant and easy one. This is my third vehicle with Mike and I will be back for the As always Mike made the process of getting into a new vehicle a pleasant and easy one. This is my third vehicle with Mike and I will be back for the next one. More