Toyota of Wallingford

At first glance, we liked this dealership. The salesperson we worked, Mark, seemed authentic, wasn’t pushy, and he worked with us to get what we felt like was a fair deal on the truck. Then, w The salesperson we worked, Mark, seemed authentic, wasn’t pushy, and he worked with us to get what we felt like was a fair deal on the truck. Then, we found out how unethical and shady the dealership actually is. When it was time to sign the contract for the vehicle we decided to purchase, we declined the VIN etching of $399 and asked for the fee to be removed before the sale was finalized. The salesperson replied to our email and said "Given the large discount on the vehicle itself, I cannot waive VIN mark." I have purchased several vehicles before and know (from their own contract that explicitly states this fee is optional as well as from Connecticut state law) that this fee is optional. I replied to the email citing CT state statute which outlines it is illegal for a dealership to mandate this optional fee and stated we would not be moving forward with the purchase. The salesperson then reached out again and said he "read our email with his manager and could waive the VIN etching fee if we would still purchase the vehicle." Their offer to waive the VIN etching fee was simply the dealership agreeing to abide by Connecticut state law, despite them acting as though it was a favor we should be thanking them for. We did not move forward with purchasing a vehicle from this dealership nor we will be back in the future. Note: *I am rating the sales person we worked with, Mark, 5 stars instead of 1 (like the dealership rating) because while this experience with the dealership was bad, Mark was always respectful, kind, and did what he could to help after we brought up the issue (by speaking to his manager and then following up with us). It was obvious that the refusal to waive the optional VIN etching was out of Mark's control and he was following orders from management and stuck in the middle, and unfortunately, his name is tied to this poor review because of the way the decision-makers and managers within the dealership handled it. At no point did we have an issue with Mark and would recommend HIM, but not the dealership. More

I had such a wonderful experience at Toyota of Wallingford! I had an inspection done with some recall work and the whole experience from start to finish was incredibly warm, pleasant (Dave kept me Wallingford! I had an inspection done with some recall work and the whole experience from start to finish was incredibly warm, pleasant (Dave kept me laughing the entire visit), attentive, and all around fantastic. Would recommend to all my friends and family! Plus they have an adorable dog. More

Mark did an outstanding job answering all our questions with a very friendly and no pressure approach to helping us find just the right vehicle. When we decided on our choice he was able to find a vehicle with a very friendly and no pressure approach to helping us find just the right vehicle. When we decided on our choice he was able to find a vehicle at the port that was delivered in just over a week. We would highly recommend Mark Steven’s and Toyota of Wallingford. More

This is the second vehicle I bought from Toyota of Wallingford. From the service to finalizing the paperwork everything was seamless. My experience was just as good as the first. Thank you Jon and Mar Wallingford. From the service to finalizing the paperwork everything was seamless. My experience was just as good as the first. Thank you Jon and Mark for making everything so easy. More

Mark was very knowledgeable and responsive with all aspects of buying experience. He was always available to answer questions. aspects of buying experience. He was always available to answer questions. More

They lied to my wife and I bought the vehicle that they had us purchase. When we went back to let them know, they simply don’t care about the customer. They won’t do anything to fix the situation. The owne had us purchase. When we went back to let them know, they simply don’t care about the customer. They won’t do anything to fix the situation. The owner won’t talk to you at all his staff always says he’s busy with customers like you don’t matter. From speaking with other customers that have had similar experiences at this dealership, it’s a known issue. Once they have your money, you don’t matter at all. More

Fast service, informed and nice service personnel. Such a simple add to your service experience ….Only wish service would finish with cleaning a car, or at least a coupon to get cleaned Such a simple add to your service experience ….Only wish service would finish with cleaning a car, or at least a coupon to get cleaned More

I had pleasant interactions with Steve he was honest and straight forward. My experience was a smooth one. straight forward. My experience was a smooth one. More

Dealership is good. Service tech cut corners while serving my Tacoma. Service manager took care of the situation. Hope she wrote up the tech. Service tech cut corners while serving my Tacoma. Service manager took care of the situation. Hope she wrote up the tech. More

We have now bought several cars here and continue to be impressed by the team throughout the purchase process and as we’ve continued to service our vehicles there. impressed by the team throughout the purchase process and as we’ve continued to service our vehicles there. More