Treasure Coast Lexus

What a disappointment! I have owned at least one Lexus for over 18 years. In all of those years the service was first rate. In the past 2 years my experience with Treasure Coast Lexus has not been great. for over 18 years. In all of those years the service was first rate. In the past 2 years my experience with Treasure Coast Lexus has not been great. But this time, was wholly unsatisfactory! I had an appointment for an Oil change and detailing. They told me it would be 4 hours. When I returned to pick the car up, they told me it would be later in the day. They gave me a loaner. I called to check status 3 hours later and they said they would check and call back. No one called back. I drove over after more than 8 hours and the car was still not done. They told me they would bring the car to us in the morning. The next morning, after no call, I drove there to check on the status. They said it was done and would be brought to us. When they brought it, it had NOT been detailed! They again exchanged the car for a loaner with my service advisor’s personal commitment to handle it himself. After not hearing from them by 1:00 on day 3 I called for a status...not done yet. At 3:45 I called again. They did not know the status and my advisor was not there that day! So much for a personal guarantee. So now we get to go the entire weekend as well without the car! This is not how Lexus treats customers! More

Great service and friendly and knowledgeable staff. Their valet service is always on time and reliable. Very courteous service managers and also very helpful. Thanks valet service is always on time and reliable. Very courteous service managers and also very helpful. Thanks More

Upon arriving at Treasure Coast Lexus I was pleasantly greeted by Scott. Told him what I was looking for and he showed me some cars that met what I was looking for. I picked the one I liked and the rest greeted by Scott. Told him what I was looking for and he showed me some cars that met what I was looking for. I picked the one I liked and the rest is history. The process was very smooth and went well. Scott was very accomadating and made the experience one of the best I ever had buying a car. Everything was handled very well and done in a timely manner. Thank you Scott for the great experience. More

Paul was very friendly, knowledgeable and accommodating. He walked us through the process and the purchase and got us the exact vehicle we wanted. He seemed as excited as we were. Even though the deale He walked us through the process and the purchase and got us the exact vehicle we wanted. He seemed as excited as we were. Even though the dealership was very busy, he was very attentive. Also, the tech guy Marc that showed us the features was great He made the technology understandable for us "old" folks. Thanks for a great experience. We think this is the last vehicle we will be buying, however, if we do buy another one, we will be back at Lexus of the Treasure Coast and would ask to work with both Paul and Marc again. We will recommend you guys to anyone. More

Friendly Courteous And Very Efficient I was Given A Tour of the facility and introduced to staff of various departments Everyone was very friendly friendly and helpful of the facility and introduced to staff of various departments Everyone was very friendly friendly and helpful More

Sandy Firestone is awesome. Very personable and charming. I am referring him and Treasure Coast Lexus to all my friends. Thank you for a wonderful experience. I am referring him and Treasure Coast Lexus to all my friends. Thank you for a wonderful experience. More

Everyone I came in contact with was professional and courteous. My overall experience was great! My service issue was resolved . I would recommend the dealership courteous. My overall experience was great! My service issue was resolved . I would recommend the dealership More

Great service. They are friendly and explain everything thoroughly. The pick up and drop off service is convenient. I would highly recommend them for service. thoroughly. The pick up and drop off service is convenient. I would highly recommend them for service. More

Its always a pleasure talking to Mr. Sweeney.He always Its always a pleasure talking to Mr. Sweeney. He always makes sure I'm ready to have my vehicle picked up and dropped back off to me. He answers my Its always a pleasure talking to Mr. Sweeney. He always makes sure I'm ready to have my vehicle picked up and dropped back off to me. He answers my questions if I have any. More

My recent appointment with you at the Veiralocation was My recent appointment with you at the Veira location was pleasant. My vehicle was promptly taken in and the work completed, competently and earl My recent appointment with you at the Veira location was pleasant. My vehicle was promptly taken in and the work completed, competently and earlier than expected. I have no hesitation In recommending your dealership. Hi to my Scheduler, Ben. Very well qualified. My free car wash was outstanding. Thank you. Ron Hart More