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Treasure Coast Lexus
Ft Pierce, FL
7,066 Reviews
THE TREASURE COAST LEXUS DIFFERENCE
Treasure Coast Lexus offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Treasure Coast Lexus difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,066 reviews
March 08, 2020
Great Customer Service We are very happy and satisfied customers. Always feel like we visiting family and or friends when we are there for service or just to get our Lexus w We are very happy and satisfied customers. Always feel like we visiting family and or friends when we are there for service or just to get our Lexus washed. More
by amantovani
Employees Worked With
Other Employees :
Rick Russell , Gary Mariarossi
March 08, 2020
Friendly, No pressure to buy, Nice staff Clean Friendly, No pressure to buy, Nice staff Clean environment. The sales person was knowledgeable and curious and willing to go beyond to satisfied his Friendly, No pressure to buy, Nice staff Clean environment. The sales person was knowledgeable and curious and willing to go beyond to satisfied his customer. More
by DREWSSUNFLOWER
Verified CustomerMarch 07, 2020
30000 miles service As usual, Lexus always provides a quality service, the showroom is an excellence place to roam around and check out the latest models. Snacks are ple As usual, Lexus always provides a quality service, the showroom is an excellence place to roam around and check out the latest models. Snacks are plenty full and great staff. More
by VITALMEDOR
March 07, 2020
Very professional staff. Clean building and large showroom. Provided the service in a timely manner. I would recommend this dealership to others for service and purchase showroom. Provided the service in a timely manner. I would recommend this dealership to others for service and purchase More
by JOHNHABE32
Employees Worked With
Service dept
March 06, 2020
Excellent service. As always your Service Specialist Robert was great. Understands customer needs and is just very helpful. Whatever one's need it is good to have someon As always your Service Specialist Robert was great. Understands customer needs and is just very helpful. Whatever one's need it is good to have someone who truly understands the meaning of customer service. Thanks More
by CAB1447GHR
March 06, 2020
Fast, efficient, courteous Charges were exactly as estimated; Service was fast; No hard-sell strategies to up-sell optional services. All members of the service team were pleas Charges were exactly as estimated; Service was fast; No hard-sell strategies to up-sell optional services. All members of the service team were pleasant. More
by DAVID-GERSON
Employees Worked With
Kathy Register
March 05, 2020
Paul is the best I have ever worked with! Would never work with anyone else, had an awesome experience working with him! Would highly recommend him to anyone👍🏻 work with anyone else, had an awesome experience working with him! Would highly recommend him to anyone👍🏻 More
by thewagnerteam1
Employees Worked With
March 05, 2020
Everyone is friendly. Appreciate the military discounts. This is our 5th Lexus since 1991. Plan on keeping our 2013 GX460 for many years to come. This is our 5th Lexus since 1991. Plan on keeping our 2013 GX460 for many years to come. More
by STEVE@SJCOOPER.COM
Employees Worked With
Luis
March 04, 2020
Not organized. I had a puncture in my tire and the tire warranty on my car. I called the service department and was transferred to someone who handled the tire warr I had a puncture in my tire and the tire warranty on my car. I called the service department and was transferred to someone who handled the tire warranties to let me know the procedures. I told them the problem and that I also needed an oil change and a scratch on the rim looked at since they were doing tire warranty issues. I was told my advisor would go over that stuff with me but the tire would have to be looked at to determine if it could be patched or needed to be replaced so they couldn't order a tire until they saw it. So for them to look at the tire, the car would need to be towed in but they couldn't set it up I would have to call Lexus road side assistance, which I had since the car was less than 2 yrs old. Then they transferred me to parts to see if they even had it in stock just to make sure, of course they didn't, it would have to be ordered but it was usually same day. This was strike one to me, you are Lexus and you sold me the car, why can't you tow it in, why do I have to call Lexus roadside assistance? I called Lexus and had them tow it in on a Tuesday afternoon. My car was picked up by the towing company around 11:30 am and delivered to the dealership probably by 1pm. I called the dealership 4:30 pm and was told that it hadn't even been checked in and my service advisor would call me when it was. Strike two. Wednesday, I get a call from Kathy my advisor. Very nice lady wanting to let me know that because I have run flat tires they can't be patched, the tire must be replaced and here is the cost. Strike three, for the people I talked to on Tuesday, if they sold me the car, they should know what type of tires are on it, if run flats can't be patched, why wasn't the tire ordered then. Anyway, she had no idea of the three different conversations I had had the day prior with people in her own building. Regardless, I explained what I had gone through the day prior and that I needed the oil changed and rim looked at since they had it and I had the premium tire warranty. She said she would order the tire, set up for their rim guy to look at it and get the oil changed and apologized for the lack of communication. Thursday still waiting on tire and getting rim fixed, this took an extra day since they couldn't order it Tuesday when I called. Friday, the car is finally fixed, new tire, oil change and rim fixed. However, even though I have the premium tire warranty the rim isn't covered. I asked why not since I have another Lexus I purchased in Atlanta with a tire warranty and it covers everything, including cosmetic damage. I asked the Finance manager who handled the sale of my car specifically about that when I bought that warranty and he told me it was covered. That is why I had to get the premium warranty because the lesser one had $ limits. Strike four! So I told Kathy I wanted to have a word with him because at this point I'm feeling like I got lied to especially after spending 100K+ on a car and 6K in extra warranties. I spoke with her later and she said she had reached out to him and left multiple messages for him to call me. To this day, no call from him. Strike five! Kathy did have some of their drivers come drop the car off around 5pm at my house which was very nice of her but I was also without a car or loaner for 4 days. Kathy was great at how she handled my irritation and getting my car fixed but as for the rest of the dealership and how I was handled. I'm not thrilled. She was great and the only reason they didn't get zero stars. More
by dpauley
Employees Worked With
Kathy in service
