Tucson Subaru

Great experience, really set me up with what I wanted They were able to set me up with my dream car at a great deal so I was extremely happy with the whole experience at the dealership They were able to set me up with my dream car at a great deal so I was extremely happy with the whole experience at the dealership More

Patient and always willing to go the extra mile I have bought about 6 cars over the past 4 years and have had highs and lows when it comes to dealers. Initially I thought that I this was going to b I have bought about 6 cars over the past 4 years and have had highs and lows when it comes to dealers. Initially I thought that I this was going to be a bad experience due to the fact that I walked into the dealer showroom and not single person asked me if I needed help. I asked a salesman at the counter if I could get some assistance and his reply was, "Yeah they will be with you in a minute." This irritated me at first because it seemed like they did not value my business enough to have anyone at least ask me if I needed help. Then in comes Rudy, an internet salesman, he was very apologetic and said that he would be more than happy to help me. I already knew the cars I wanted to look at so that part was simple. The only complaint I had was that he did not seem familiar with the cars I was looking at however, they were not Subarus so I cannot fault him. I test drove what would eventually be my new(used) Infiniti and told him I had to get going due to the fact that I rode a motorcycle from 70 miles away and a thunder storm was rolling in. He said okay and took down my information and told me to let him know if I wanted to make an offer. It took me until Saturday to make it back up to Tucson in order to purchase a car. I started searching at 9:00am and saved the Subaru dealer for last because I had already test drove the car I wanted to look at there. I went to 5 different dealers around town and did not find anything that really jumped out at me or any salesman that really went out of their way to make the experience memorable. I finally ended up back at the Subaru dealer and drove the Infiniti again as well as a Subaru. I told Rudy that I was going to go grab dinner and talk to the wife about the decision. He was not pushy and did not imply that I needed to finish the deal then and there and said he would be there when I got back. I walked about half a mile to grab food and returned about an hour later and Rudy was ready. I told him that I was ready to make and offer. We did the normal back and forth with the sales manager and I knew what I wanted to pay and eventually with Rudy's help we settled on a price. This is where the problems started and dealership really began to shine. Being 5pm on a Saturday my bank was closed and could not process my pre-approval. I began to get very worried because I had not way to get back to town and the dealer and bank were both closed on Sunday. In comes Louie the finance manager. He quailed my worries and told me that he would get my home in that car tonight and should be able to even beat my pre-approval. After a few set backs with a local credit union (not living in that county) and doing some work arounds Louie whipped up a solution, printed out all the paperwork, got my out-of-state registration squared away, got the paperwork processed and ready to mail to my my wife who was out of state, and finalized the deal in less than 20 minutes. He did not pressure me for the usual extended warranty or the dealer car alarm, he did not try to sell me anything I didn't need. He was professional, quick, innovative, and understanding. We shook hands and I knew all the steps I needed to take Monday in order to finish up the little details. After the papers were signed Rudy handed me the keys and gave me a brief overview of the car (again it was a Subaru so there wasn't much to it) we also shook hands and I was happily on my way home with a wonderful car and a great experience under my belt. Despite some hang up here and there throughout this was a great car purchase. Rudy is sincere and professional and will do his best to accommodate your needs. Louie is smart and willing to do whatever it takes to take care of a customer. I would absolutely come back to purchase another car. Thank you gentlemen! More

Great Car Buying Experience Tucson Subaru consistently provides friendly and easy car buying experience. They are also number 1 in customer service. The service department is top Tucson Subaru consistently provides friendly and easy car buying experience. They are also number 1 in customer service. The service department is top notch. In fact I was so impressed with the service department that I traded my Nissan Frontier in for a Subaru Forester so that I wouldn't have to deal with a another dealer's nefarious service department. More

Very knowledgable and helpful I needed a car and Kevin G helped me quickly find the best car for my needs and worked out a good deal for me. I needed a car and Kevin G helped me quickly find the best car for my needs and worked out a good deal for me. More

Excellent customer service Tucson Subaru is a well-managed organization. The showroom is clean, attractive, and comfortable. You are greeted and helped immediately. I had an app Tucson Subaru is a well-managed organization. The showroom is clean, attractive, and comfortable. You are greeted and helped immediately. I had an appointment, which I think expedited the process. I was introduced to my salesperson from Costco's Auto Program, which I recommend you look into. The showroom had each model represented, so it wasn't necessary to test drive every single one. I narrowed down my search and only test drove one vehicle to know it was the right model. The process to purchase was smooth. I think I spent a total of 5 hours from test drive to signing on the dotted line. I am so happy with my new car! More

exemplary sales rep and dealership from the moment our sales rep, Larry Walker, introduced himself we new he was a true professional. Larry listened to what we wanted in a car and took from the moment our sales rep, Larry Walker, introduced himself we new he was a true professional. Larry listened to what we wanted in a car and took us for a test drive of a 2016 Forester. At the same time he answered all our questions about the technical aspects of the vehicle as well as the features and benefits. Larry didn't try to pressure us to buy what we didn't want or need. He is polite, friendly, and accommodating. As a matter of fact we found everyone we met, including the sales manager, DJ, and the finance manager, Curt, to be equally so. We are very pleased with our purchase experience. More

Stress free car purchase This is our second vehicle from Tucson Subaru. This purchase was by far the most stress free buying experience we have ever had. Jennifer Duran had al This is our second vehicle from Tucson Subaru. This purchase was by far the most stress free buying experience we have ever had. Jennifer Duran had all the paperwork organized by the time we arrived at the dealership. We wanted a car that was not at this dealership but that was no problem. The car we wanted was waiting for us 2 days later. The whole organization was very professional and helpful. Jennifer set us up in our new vehicle and explained all the new features. Our next new car will be with Jennifer and Tucson Subaru More

Very pleasant, low pressure car buying experience Steve and Ken were very helpful, knowledgeable, and patient throughout the process of selecting a vehicle and options, and Traci expertly whisked us t Steve and Ken were very helpful, knowledgeable, and patient throughout the process of selecting a vehicle and options, and Traci expertly whisked us through the paperwork. We are very pleased with our purchase, and with the way we were treated by the entire staff. We would definitely recommend Tucson Subaru to our family and friends. More

Bob Wilson Bob was the first non-aggressive car-dealer I've meet here in the USA, and I have visited my part. As a European that is what I really appreciate, Bob Bob was the first non-aggressive car-dealer I've meet here in the USA, and I have visited my part. As a European that is what I really appreciate, Bob informed me very well about how the hole process is here in the state, I felt well treated and will definitely come again next time I need a car. More

Quick, easy and great service. Found the vehicle online. Contacted their online team. Was able to use their alert system to let me know when the pricing changed. Got down to a great Found the vehicle online. Contacted their online team. Was able to use their alert system to let me know when the pricing changed. Got down to a great price and went in to meet Kevin. No pressure sale. Very friendly and left very happy. More