Tucson Subaru

They were very professional. They were helpful and fair during the whole transaction. I will work with this dealership in the future as well. They were helpful and fair during the whole transaction. I will work with this dealership in the future as well. More

It was lovely to be greeted by Jason, in sales, immediately. He was actually waiting outside! He did a superb job with me and my husband. I am someone who wants to understand the options and cars, immediately. He was actually waiting outside! He did a superb job with me and my husband. I am someone who wants to understand the options and cars, without high pressure sales. He was patient, engaging, eager and helpful. In the end, we went home with a car we weren't considering. But we walked away satisfied and happy. We also felt as if we had made a friend and would happily recommend Jason to someone looking for a Subaru. Meeting Curt and laughing with Jennifer as we "sealed the deal", so to speak was just another blessing. More

Excellent customer service. Knowledgeable and personable staff. Finance department outstanding. Great management team. Service department friendly. Clean facility. Great cars. Knowledgeable and personable staff. Finance department outstanding. Great management team. Service department friendly. Clean facility. Great cars. More

Mike is a very good and nice salesman, but there was no negotiation on the price and I paid with cash. negotiation on the price and I paid with cash. More

Chris was a pleassure to work with, we had started everything through text so when we arrived at the dealership he was actually outside waiting for my wife and I. We truly enjoyed our experience with everything through text so when we arrived at the dealership he was actually outside waiting for my wife and I. We truly enjoyed our experience with Chris and everyone else that we came in contact with. On a side note Sean Johnson in finance was a pleasure to work with also. I believe this was the best car buying experience we have ever had. Thank you! More

I feel I got the vehicle I wanted at a fair price. the deal was made in a very reasonable amount of time. Monica was very helpful in getting me the car. the deal was made in a very reasonable amount of time. Monica was very helpful in getting me the car. More

CJ led the complete customer focused experience start to finish making it a truly enjoyable buying experience that was fast and efficient yet ensured every need was met. Easy to see a long lasting relations finish making it a truly enjoyable buying experience that was fast and efficient yet ensured every need was met. Easy to see a long lasting relationship here with the team of dedicated Subaru enthusiasts and professionals. More

Half of the staff are helpful, the other half will gaslight you when you tell them your car has issues. I was sold a faulty 2020 Subaru Forester, which is generally a great car but has detrimental iss gaslight you when you tell them your car has issues. I was sold a faulty 2020 Subaru Forester, which is generally a great car but has detrimental issues. The vehicle is included in a lawsuit where Subaru’s Foresters between 2016-2020 were found to have faulty computer/engine systems that drain the battery through time. For two years, my brother and I mentioned to their associate Jason that the battery was having issues, and that the auto-ignition feature would fail and leave us stranded. He told us he looked into it multiple times and that there was no issue, even though he must have been aware of this lawsuit. We checked our service records, and it was clear that he never even had their technicians check to see if there was an issue, as there was no mention in any of the records. Then the auto-ignition failed because the battery died while my brother was in stop-and-go traffic IN THE MIDDLE OF THE HIGHWAY. My brother could have been killed or injured trying to get the car off of a busy highway if two passersby didn’t help him. It was only after this when we took the car to the dealership that we found out about this lawsuit, because they emailed me saying I was included in it. But instead of owning up to this being the issue, they tried to lie and tell me that they were replacing my battery for free out of the kindness of their hearts. They refused to admit fault and actually tried to make themselves look like angels. I gave Jason a 1 point rating review in their survey they sent me, and now they no longer send me surveys when I come in for service. So clearly they keep their high ratings because they brush all of their mistakes under the rug and refuse to give surveys to anyone they’ve wronged. That’s how they’ve kept their rating as the “top Subaru deal ship in the country.” This is a very shady dealership. I would not purchase from them if I were someone looking to buy a new vehicle. More

Abby was able to help me resolve an issue with updating the software on my car. She was able to schedule me quickly. the software on my car. She was able to schedule me quickly. More

Dan was very helpful & patient. Tucson Subaru always goes above & beyond to make it a good experience. Tucson Subaru always goes above & beyond to make it a good experience. More