Tucson Subaru

Professional and expedient service! Greg and Traci met all of our needs and answered all of our questions. Very personable and friendly and made the process quick and smooth. all of our needs and answered all of our questions. Very personable and friendly and made the process quick and smooth. More

Absolutely the best. All questions were answered. Plus told us things we would have never thought to ask. We are so impressed with everyone we have had the pleasure to meet. congratulations! told us things we would have never thought to ask. We are so impressed with everyone we have had the pleasure to meet. congratulations! More

Updated 1/19: Following my last service visit and experience, Scott Gregg reached out to me to learn more about my dissatisfaction and explained what had happened. Scott kindly invited me to bring m experience, Scott Gregg reached out to me to learn more about my dissatisfaction and explained what had happened. Scott kindly invited me to bring my vehicle back in for a re-inspection. After re-inspection he called me to share his Team's diagnosis and findings and also let me know Monica discovered that the majority of my services needed could be covered under warranty. In two days, my vehicle was updated with replacement parts and ready to go. I greatly appreciate Monica and Scott going above and beyond to create a great Customer Experience. 1/5: I have had my Crosstrek serviced at Tucson Subaru in September, and again in December for routine oil changes and routine multi-point inspections and have received inconsistent feedback and disappointing customer service. The observations made in September, appear to no longer be issues in the December inspection which leads me to believe the >$1,500 in suggested repairs were negligible or non-existent in the first place. Secondly, I depend on the courtesy shuttle service to provide timely transportation. At the end of the day on December 22nd, I spoke on the phone with Monica Estrada about final notes concerning my vehicle and asked that she initiate the shuttle for pickup. After 25 minutes had passed with no response I chose to call back for status to learn that neither the shuttle nor the Lyft service had begun at all. The service representative said it had been scheduled by Monica, and when I spoke to Monica she said that the service team had scheduled it. Neither was accepting accountability and I had been sitting for 30 minutes while there had been no shuttle coming. If I hadn't called, I don't know how long I could have been sitting there waiting without any contact from the Dealership. Monica said it would now be another 25 minutes, I chose to find my own ride. More

Subaru vehicles sell themselves. What Kevin in sales, and Louie in finance really did was make the car buying experience somehow enjoyable. Sounds oxymoronic, but nevertheless true. and Louie in finance really did was make the car buying experience somehow enjoyable. Sounds oxymoronic, but nevertheless true. More

Low keyed no pressure sales from salesman Kevin McDougall. Finance department was too notch as they helped us through the whole process. Dealership was clean and professional. Definitely recommend. McDougall. Finance department was too notch as they helped us through the whole process. Dealership was clean and professional. Definitely recommend. More

This was our first Subaru purchase and we are happy to report that received exemplary service from the entire Tucson Subaru team. Our sales rep Monica Schivone was very friendly and helpful during every p report that received exemplary service from the entire Tucson Subaru team. Our sales rep Monica Schivone was very friendly and helpful during every part of the transaction. Traci Roberts in Finance was incredibly efficient, thorough and a real pleasure to work with. The sales manager Tony Keovorabouth went above and beyond to make sure that we were well taken care of. Excellent customer service from start to finish. More

Robert Pedroza was great at helping me find my first new car. He was very knowledgeable and didn't make me feel like I was buying just any car. car. He was very knowledgeable and didn't make me feel like I was buying just any car. More

Dealership experience was great. Chris Smith is the kind of car salesman I would always like to deal with. Made car buying actually pleasant. Honest and straight forward. Went the extra mile figuratively an of car salesman I would always like to deal with. Made car buying actually pleasant. Honest and straight forward. Went the extra mile figuratively and literally as he delivered car to me at my home after agreeing to deal on line without ever visiting the store. More

Third time with this dealership. Second time with Bob. Always a positive experience. I highly recommend this dealership over any other I have ever dealt with. Always a positive experience. I highly recommend this dealership over any other I have ever dealt with. More

My second time buying a new car with Chris, who is a pleasure to work with. He was helpful in explaining all the details of the sale and of the vehicle. I had another great experience, thank you Chris! pleasure to work with. He was helpful in explaining all the details of the sale and of the vehicle. I had another great experience, thank you Chris! More