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Tucson Subaru

Tucson, AZ

4.9
15,557 Reviews
At Tucson Subaru, you're not just buying a car. You're joining a family. From the moment you walk through our doors, you’ll feel the difference. In 2024, we were proud to be named the #1 Rated Subaru Dealer in the Nation by DealerRater. That recognition means a lot to us because it comes from the people who matter most: our customers. We believe doing business the right way means putting people first. Every member of our team is here to make your experience easy, honest, and even fun. Whether you're purchasing your first Subaru or servicing one you've loved for years, you'll be treated with kindness and respect. Our commitment extends beyond the showroom. Through the Subaru Love Promise, Tucson Subaru proudly supports causes close to our hearts, including Youth On Their Own, Pima Animal Care Center, and the Leukemia and Lymphoma Society of Southern Arizona. From donating bikes to children facing illness to hosting pet adoptions and local events, we are always looking for ways to give back and help our neighbors thrive. We’re proud to call Southern Arizona home and even prouder to be part of a community that supports one another. When you choose Tucson Subaru, you're choosing a dealership that stands for more than just great cars. You’re choosing trust, compassion, and a team that is always here for you.
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4901 N Oracle Rd

Tucson, AZ

85704

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Showing 15,557 reviews

September 21, 2020

Baron was a true professional and made buying a car easy. He worked throughout the process to ensure that I was informed and able to make decisions, and was very patient as I deliberated on models and worke More

by OutbackOwner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Iseminger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack McVey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Baron Clement
Sep 21, 2020 -

Tucson Subaru responded

Congrats on the new Outback! I hope you are having a blast!! Thank you for allowing me the opportunity to introduce you to the 2020 Subaru Outback. Enjoy -Baro C.

Sep 21, 2020 -

Tucson Subaru responded

Thank you so much for the kind words! Enjoy the Outback! - Terry

September 21, 2020

Shawna was awesome to work with and got me into an amazing vehicle! Highly recommend her and this dealership! Curt in finance was also helpful and very friendly. More

by Irish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt McHenry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawna Iniguez
Sep 21, 2020 -

Tucson Subaru responded

Thank you for the extraordinary review!!! Enjoy the new vehicle! - Curt

Sep 21, 2020 -

Tucson Subaru responded

Thank you so much for taking the time to share! Enjoy! -Shawna

September 21, 2020

Greg was knowledgeable, helpful and a pleasure to deal with. He got things done in a timely manner which appealed to us. Also Curt in finance was was a pleasure to deal with. More

by tombirdpatch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt McHenry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Landry
Sep 21, 2020 -

Tucson Subaru responded

Thank you for the extraordinary review!!! Enjoy the new vehicle! - Curt

Sep 21, 2020 -

Tucson Subaru responded

Thank you! -GL

September 20, 2020

When I entered the dealership to look for a new car, I When I entered the dealership to look for a new car, I was feeling very overwhelmed. My 2012 Outback had been broadsided and had been completely tot More

by tucson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gribble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Traci Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Tucson Subaru responded

Enjoy the new car!!!! Traci

Sep 22, 2020 -

Tucson Subaru responded

Thanks so much! -KG

September 20, 2020

We had an excellent experience with this dealership. Mike Habib was a good match for us. After arranging for a test drive, he knew we wanted to buy the new Outback Limited as it was userfriendly. Also, it ha More

by gdlee-1
Recommend Dealer
Yes
Employees Worked With
Traci Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Habib
Sep 21, 2020 -

Tucson Subaru responded

So glad you are now part of the Subaru family!!!! Traci

Sep 24, 2020 -

Tucson Subaru responded

What a pleasure it is to serve you Mr. and Mrs. Lee, Best Wishes, be safe, Be well and safe travels...

September 19, 2020

Thank you Darla, you are very nice person, professional and patience. You explained with a lot of details all my questions. Thank you Subaru Tucson for your great costumer service. More

by Monicaguzmanl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2020 -

Tucson Subaru responded

I appreciate your wonderful review and Thank you for being a part of the Tucson Subaru family. Darla

September 19, 2020

I can not say enough good things about Tucson Subaru- especially the exceptional experience I had with Kevin Gribble (sales) and Jennifer Duran (finance). I have gone through a recent life change that is More

by Larak925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Gribble
Sep 21, 2020 -

Tucson Subaru responded

Thank you so much for the kind words! - Kevin & Jenn

Sep 23, 2020 -

Tucson Subaru responded

Thank you for the great review! It was So nice meeting you. Please let us know what you need in the future! ~Jennifer

September 19, 2020

So glad Steve was able to pair my "smart" phone. And such fast service! Very pleasant and professional. I wasn't having luck although I was close. More

by azireland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Norris
Sep 21, 2020 -

Tucson Subaru responded

Thank you so much!! - Steve

September 19, 2020

Greg was polite, professional, and friendly. He understood what I was looking for and put together a great package. There should be a sixth star for him. More

by benjaminmarkwart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Tucson Subaru responded

That's awesome! 6 stars sounds great! - Greg

Sep 23, 2020 -

Tucson Subaru responded

Thank you for the great review! ~Jennifer

September 19, 2020

Oil change was unbelievably slow. Was told 1 to 1.5 hours at the time I made my appointment. 1.5 hours "or less" when I arrived and when I inquired after 1.5 hours was told it would be another 10 minut More

by eshoben
Recommend Dealer
No
Employees Worked With
Don't recall names
Oct 03, 2020 -

Tucson Subaru responded

Hello, I am sorry about your longer wait for your service. We try very hard to have all oil change/tire rotations done in 90 minutes. However with the COVID 19 pandemic, we are having to take a little longer because we have to sanitize the vehicle before it goes in the shop and also before we give it back to you, the customer. I would definitely and I would think you would as well, want to err on the side of safety versus time. We still try and do our best to hit the 90 minute mark and typically do. There is a lot to do in that 90 minutes, the vehicle has to be written up and input to the computer, then has to be sanitized and parked, then the repair order is dispatched and the vehicle is pulled in, the complete multi point inspection is performed including measuring the brakes and tires, testing the battery, checking and topping off fluids, and all the other inspections. Change the oil and filter, rotate the tires, remove the spare to check and add air if needed, test all the lights and washers. Park the vehicle, return the keys and paperwork to the advisor who has to finalize the paperwork in the computer and print everything. Finally sanitize the vehicle again and pull up. This does take some time but I think it all has value. I hope this makes you feel a little better about the time involved. Next time if you do not want to wait, we do offer a free shuttle service that could take you to the mall or a restaurant, or home and pick you up when your vehicle is ready or we also offer free loan cars. We also try to make our lounge as comfortable and safe as possible for you to wait in, we clean and disinfect it constantly. I want every customers to have an extraordinary service experience every time and will always strive to do this. Scott G.

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