2,267 Reviews of Tucson Subaru - Service Center
"Going above and beyond" When we took our Dodge Journey that we bought at the Subaru dealership in for service we expected another $200 visit to fix a problem nobody has been When we took our Dodge Journey that we bought at the Subaru dealership in for service we expected another $200 visit to fix a problem nobody has been able to diagnose much less fix. Marcos not only facilitated getting our vehicle looked at by the right people but also went behind the scenes and pulled our maintenance history where he saw that we had brought our vehicle in before for the same issues. He took this to his managers and not only was the problem fixed but due to the multiple appointments they waved all the maintenance fees. Marcos didn't have to do anything beyond the professional customer service he provided at the service desk. It was due to his dedication to serving the customer that our continued loyalty to Subaru has been ensured. This is someone who cares about what they do and not just about collecting a paycheck. Thank you Marcos you are a true Professional! More
A happy and smarter buyer/owner! The Subaru Ascent delivers a lot of GREAT features - thank you for those! With these goes a lot of mechanical and electronic complexity - thanks to C The Subaru Ascent delivers a lot of GREAT features - thank you for those! With these goes a lot of mechanical and electronic complexity - thanks to Carla's knowledgeable, patient, and personable approach, I'll be able to enjoy many more of them! Thank you Carla and thank you Subaru! More
Wonderful tutorial with Darla. Darla was terrific on showing me the various safety features of my new vehicle. She taught me how to operate the systems and greatly increased my unde Darla was terrific on showing me the various safety features of my new vehicle. She taught me how to operate the systems and greatly increased my understanding of what they can do. She answered all my questions. Thank you Subaru and Darla for providing this service!!! More
Two visits in a week They fixed a damaged tire after I had received service earlier in the week. The tire was not covered by the warranty but they explained the warranty t They fixed a damaged tire after I had received service earlier in the week. The tire was not covered by the warranty but they explained the warranty thoroughly and reduced the expense of the replacement tire. I was taken in extremely quickly. The service department is excellent. The employees I interacted with were courteous, accommodating, and understanding. I would highly recommend Tucson Subaru for any service. More
Getting Acquainted I just spent time with Darla Muckley for the Love-Encore Delivery experience. She was great. She went over every button and setting in my new Outbac I just spent time with Darla Muckley for the Love-Encore Delivery experience. She was great. She went over every button and setting in my new Outback to make sure I knew what was what. I had a few questions about a couple of things and she was able to answer them. It was time well spent. More
excellent service with every visit Every visit at Tucson Subaru has been an above par experience. This last visit with Jesse Friedman was the best yet!! Jesse was very thorough, and jus Every visit at Tucson Subaru has been an above par experience. This last visit with Jesse Friedman was the best yet!! Jesse was very thorough, and just an overall joy to work with. The whole team strives to go above and beyond. They have definitely earned their status as Subaru dealership of the year. More
Great job! Darla did a wonderful job explaining all of the features of my new car. She was warm, knowledgeable, and gracious, and she answered all of my question Darla did a wonderful job explaining all of the features of my new car. She was warm, knowledgeable, and gracious, and she answered all of my questions. More
love-encore delivery follow-up I leased a 2019 Forester Premium about a month ago and while I have perused the manuals and understand how most of the features work I still had some I leased a 2019 Forester Premium about a month ago and while I have perused the manuals and understand how most of the features work I still had some questions about the combination meter settings, information screen settings and various sub-screen settings. We also discussed Starlink Multimedia and Eyesight Driver Assist features. Darla was very helpful in showing me how to access all the screens and settings and showed me some of the more obscure options that I was unaware of. It was very worthwhile spending time with Darla learning more about my new Forester. More
Professional Service Experience I`ve never been to fond of taking my vehicle to get serviced, but Jade has changed all of that for me. She was extremely polite and ensured that my ve I`ve never been to fond of taking my vehicle to get serviced, but Jade has changed all of that for me. She was extremely polite and ensured that my vehicle would be taken care of efficiently and professionally. Jade is by far the best service adviser I have ever had the pleasure to work with. Thank you Jade! More
Efficient and professional Have always had a great experience when we have brought either the 2010 Subaru Outback or 2015 Subaru Outback. Great service done quickly, professiona Have always had a great experience when we have brought either the 2010 Subaru Outback or 2015 Subaru Outback. Great service done quickly, professionally and reasonably priced. More